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4.3 out of 5

"The property is located right next to night clubs. The Result is Noise and pounding music from 7pm . " More

By a verified traveler on Sun 08 Aug 2021

Hotel Description

Hotel perfectly located for exploring Austin

City center stay

At this Downtown Austin hotel, you'll be within a 5-minute walk of Sixth Street and St. Mary's Cathedral. Museum of the Weird and Esther's Follies are also within half a mile (1 km).

Free breakfast

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and valet parking. Unwind with a drink at the bar/lounge and enjoy perks like free on-the-go breakfast and free WiFi.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 190 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include microwaves, coffee/tea makers, and free local calls. Housekeeping is available on request.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Sep 26 - Sep 27

Suite, 1 Bedroom, Accessible, Corner (Shower, 1 King & 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom (1 King & 1 Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed (Large Studio)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt House Austin/Downtown ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt House Austin/Downtown

Everyone (10) Couples (3) Family (7)
3 out of 5
The property is located right next to night clubs. The Result is Noise and pounding music from 7pm .

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Steven Christakos (Director of Sales)

Thank you so much for choosing the Hyatt House Austin Downtown.

5 out of 5
The hotel was nice, breakfast was just cereal due to covid. The only complaint I have is room service. The day I was leaving they knocked 5 times, opened the door twice even when I told them what time I was leaving.

Posted by on Jul 24, 2021

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Comment from Hotel Management

Jul 26, 2021 by Steven Christakos (Director of Sales)

Thank you for choosing the Hyatt House Austin Downtown! I will pass along your feedback to the housekeeping team so they can get it right for next time!

4 out of 5
Room was clean and nice. Staff was very courteous and helpful. In Gate for secured parking was damaged. Out gate was left open 24/7. There was no secured parking. Still serving 'Grab and Go' breakfast. Get the gate and breakfast fixed and it would be excellent.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by Steven Christakos (Director of Sales)

Thank you very much for choosing the Hyatt House Austin Downtown! Yes, unfortunately a guest crashed into the gate on July 17th. We should have it back up and in working order in a week or so (vendor waiting for a part).

4 out of 5
Rooms are nice and staff is friendly.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 1, 2021 by Steven Christakos (Director of Sales)

Thank you for choosing the Hyatt House Austin Downtown!

3 out of 5
Mold in the shower

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by Steven Christakos (Director of Sales)

Thank you for your feedback. We will share with the team so we can get it right for next time.

3 out of 5
This hotel is close to the main streets and it’s easy to get in and out of. They also serve a grab and go breakfast.

Posted by on May 8, 2021

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Comment from Hotel Management

May 10, 2021 by Steven Christakos (Director of Sales)

Thank you for choosing the Hyatt House Austin Downtown! We hope to have you back soon!

5 out of 5

Posted by on Apr 14, 2021

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Comment from Hotel Management

Apr 26, 2021 by Steven Christakos (Director of Sales)

Thank you for choosing the Hyatt House Austin Downtown!

3 out of 5
The room detailed is not the room we received. We got a window view of a WALL! no courtyard view in sight. Restroom door did not close all the way or lock and restroom walls still not finished. You can see drywall cut outs and roughed out holes that need patching. Also nothing in the description tell you that this hotel is across the street from a parking lot full of homeless.

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 8, 2021 by Steven Christakos (Director of Sales)

Thank you for choosing the Hyatt House Austin Downtown. Sharing your feedback with the team to improve moving forward.

5 out of 5
Honestly, I don't really have anything to add. I liked the location.

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 5, 2021 by Steven Christakos (Director of Sales)

Thank you very much for the wonderful review! Hope to see you back soon!

5 out of 5
Front desk staff was exceptional, very helpful and outgoing.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Steven Christakos (Director of Sales)

Thank you very much for staying at the Hyatt House Austin Downtown. We hope you come back soon!

About the Hyatt House Austin/Downtown

Location 901 Neches Street, Austin, TX 78701

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

Hyatt House Austin/Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 960 square feet (89 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hyatt House Austin/Downtown. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Austin hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 9 levels
  • 960 sq ft of conference space
  • 89 sq m of conference space
  • Built in 2016
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Austin Station (2.7 km / 1.7 mi)
  • Metro station: Downtown Station (0.8 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt House Austin/Downtown offers 190 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas. 43-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Austin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

H Bar - This cocktail bar specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 3:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, and JCB International; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 0.84 per accommodation, per night. This fee does not apply to children under 1 year of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 40 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Austin/Downtown Hotel Austin
  • Hyatt House Austin/Downtown Hotel
  • Hyatt House Austin/Downtown Austin
  • Hotel Hyatt House Austin/Downtown Austin
  • Austin Hyatt House Austin/Downtown Hotel
  • Hotel Hyatt House Austin/Downtown
  • Hyatt House Austin Austin
  • Hyatt House Austin Austin
  • Hyatt House Austin/Downtown Hotel
  • Hyatt House Austin/Downtown Austin
  • Hyatt House Austin/Downtown Hotel Austin

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.