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"This was my second time staying at the Hyatt Grand Central location in New York. It’s the perfect location, right next to Grand Central terminal, making transportation so easy. The hotel room itself was very clean. I plan on coming back again in the future."

"The rooms were clean, but old so some areas didn't appear as clean, such as peeling paint on bathroom walls and stains in the tub-but still clean. The room was very basic. We had 4 people in 1 room and it's too many people for the size of the room and bathroom. It was very cramped. No fridge or coffee maker in the room. The downstairs lobby is pretty and staff were friendly. "

"The free breakfast package didn’t have enough variety. Not enough healthy items and service was slow. The thermostat never worked right in our room. It was either too cold or too hot all week. I really couldn’t believe that this hotel for as much as it cost didn’t have a concierge in it for info on what to do and see in NYC and for buying tickets for activities. The main advantage was the location of the hotel right in Times Square and near a lot of theaters. It would have been nice to have soundproofing in the rooms, however."

"Loved our stay"

"The hotel was in a fantastic location. Unfortunately no breakfast, only a coffee bar. Our room was quite small but adequate. A power outlet in the bathroom was coming off so I had to use my hairdryer plugged in out in the room but no biggie. The staff were SO friendly. Location alone was worth the stay but not sure I would pay the price again with no breakfast included. "

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."