Book Hotels in Aguada

"Staff is rude and place is old and small"

"Biggest issue we had was housekeeping staff stole one of our EarPods they swapped it out for one that was working, which was ours and left their broken one inside the case. We did not discover this till we were back in the US. We tried to rectify this problem with the establishment. There was no one that would help us the head of housekeeping was not responding to me to handle this situation .We only had our room clean three times. We are sure that the housekeeper took it on the day Sunday. We were leaving off the property Monday.. There was no resolution from the hotel establishment management or head of housekeeping.. also the website is deceiving. They have one restaurant that is open only for breakfast. Everything else comes from the bar which closes on Friday nights Saturdays at 10 PM. So if you want anything to eat, you have to go off the property absolutely no nightlife., they have no coffee in their main reception area. They give you two small little pucks each day with two small bottles of water for coffee. We would never visit Puerto Rico again and we would never recommend anyone to stay at this hotel."

"Very beautiful property with everything you could need. Staff was very friendly and helpful, we enjoyed that you can borrow umbrellas for the beach. The bar had great drinks and a great view. Falling asleep to the sound of the crashing waves was great. The bed was comfortable. "

"Sadly I have to say that our stay in Hotel Vista Azul was a disaster! Our room had bugs, there was NO hot water & when I went to use the phone to call the front desk the phone on our room was not working so we walked to the lobby & there was not a single staff member in sight! We were told by another guest that the only person working in the hotel at the time was a security guard. That was also nowhere in sight! The bathroom was not cleaned properly as the floor was dirty & had an unpleasant smell! The place was in a beautiful place but that all it had going for it! Don’t waste your time or money here! You will absolutely regret it!! With all that said I highly DO NOT recommend this place!!"

"I was extremely impressed, every interaction was warm, staff members were caring and very attentive. The restaurant was incredible, the food was delicious and served in a wonderful atmosphere. The pool was clean and it felt so peaceful. I loved this trip so much. "

"Very clean rooms and public areas. Kudos to the team and management. Was very happy with my stay overall. Better than many hotels in San Juan. Great food at the restaurant, Kitchen opened until 11pm on weekdays. You can tell this team is committed to provide the best possible experience. Highly recommended Ty!"