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JW Marriott Orlando Grande Lakes

4.0 star property
Family-friendly 4-star hotel near Aquatica

Choose dates to view prices

Photo gallery for JW Marriott Orlando Grande Lakes

Outdoor pool, sun loungers
Creator video
3 restaurants, breakfast, dinner served; Italian cuisine
Meeting facility
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View in a map
4040 Central Florida Pkwy, Orlando, FL, 32837
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Discovery Cove
    ‪4 min drive‬
  • Aquatica
    ‪4 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(5 reviews)
  • 429 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Resort View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Hearing Accessible)

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Resort View

8.8 out of 10
Excellent
(39 reviews)
  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom (Hearing Accessible)

  • 840 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Resort View (Hearing Accessible)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Resort View (Hearing Accessible)

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom (Balcony)

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom (Balcony)

  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Resort View

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Resort View

  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms, Lakefront

65-inch LCD TV with satellite channels, TV, iPod dock

Family Suite, 2 Bedrooms, Lakefront

  • 2 bedrooms
  • Lake view
  • Sleeps 7
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

  • 420 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Non Smoking

65-inch LCD TV with satellite channels, TV, iPod dock

Family Room, Non Smoking

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, 1 King Bed with Sofa bed, Resort View

1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Resort View

8.8 out of 10
Excellent
(48 reviews)
  • 420 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Pool View

Presidential Suite, 1 King Bed with Sofa bed, Pool View | Living room | 65-inch LCD TV with satellite channels, TV, iPod dock

Presidential Suite, 1 King Bed with Sofa bed, Pool View

  • 1701 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom

65-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

  • 840 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Orlando

On lake.Within 3 miles (5 km) of this Orlando hotel, you'll find The Ritz-Carlton Golf Club and Aquatica. Orange County Convention Center and Pointe Orlando are also within 6 miles (10 km).

What's nearby

  • The Ritz-Carlton Golf Club - 8 min walk - 0.4 miles
  • SeaWorld® Orlando - 3 min drive - 2.3 miles
  • Discovery Cove - 4 min drive - 2.5 miles
  • Aquatica - 4 min drive - 2.5 miles
  • Orange County Convention Center - 5 min drive - 2.9 miles

Getting around

  • Sand Lake Road Station - 10 min drive
  • Kissimmee Station - 17 min drive
  • Orlando Intl. Airport (MCO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪VIP Lounge - Rosen Shingle Creek Hotel - ‬6 min drive
  • ‪@ The Diner - ‬5 min drive
  • ‪Zaxby's Chicken Fingers & Buffalo Wings - ‬12 min walk
  • ‪Oza Izakaya - ‬2 min drive

About this property

JW Marriott Orlando Grande Lakes

Family-friendly 4-star hotel near Aquatica
JW Marriott Orlando Grande Lakes offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a business center and meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness center are also featured at the family-friendly JW Marriott Orlando Grande Lakes. You'll have access to the outdoor pool at a partner property. An area shuttle within 5 miles and a bus station shuttle are available for a fee. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

  • 1010 guestrooms or units
  • 26 levels
  • 3 dining venues
  • Meeting rooms
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
JW Marriott Orlando Grande Lakes offers 1010 air-conditioned accommodations with iPod docking stations and safes. Beds feature pillowtop mattresses. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Orlando hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Ritz-Carlton Spa has 40 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. The spa is open daily.

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4.5 out of 5, Wonderful, 3,003 reviews
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Property amenities

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Area shuttle (surcharge) up to 5 mi
  • Bus station shuttle (surcharge)
  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 54 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 4 outdoor pickleball courts
  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Outdoor pool (guest access)
  • Personal motorized watercraft
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Connecting/adjoining rooms are available on request (subject to availability) for an additional fee of USD 60 per night.

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 61.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 34 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Lakes JW Marriott
Grande Lakes Marriott Orlando
JW Grande Marriott Orlando
JW Marriott Grande Lakes
JW Marriott Grande Lakes Hotel
JW Marriott Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes
JW Orlando Grande Lakes Marriott
Marriott JW Orlando
Orlando JW Marriott
Jw Marriott Orlando Grande Lakes Hotel Orlando
JW Marriott Orlando Grande Lakes Hotel
Marriott Orlando Grande Lakes
JW Marriott Orlando Grande Lakes Resort
JW Marriott Grande Lakes Resort
JW Marriott Orlando Grande Lakes Hotel
JW Marriott Orlando Grande Lakes Orlando
JW Marriott Orlando Grande Lakes Hotel Orlando

Frequently asked questions

How close is JW Marriott Orlando Grande Lakes to the airport?

JW Marriott Orlando Grande Lakes is 11 mi (15-min drive) away from the Orlando Intl. Airport (MCO) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Orlando Grande Lakes?

As of Sep 2, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Orlando Grande Lakes on Oct 3, 2025 start from $263.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Orlando Grande Lakes have an airport shuttle?

Airport shuttle services are not available at JW Marriott Orlando Grande Lakes.

Does JW Marriott Orlando Grande Lakes offer free breakfast?

Free breakfast isn’t provided at JW Marriott Orlando Grande Lakes, but buffet breakfast is offered for a fee of USD 34 per person. It's available every day from 7 AM to 11 AM.

Is there a casino at JW Marriott Orlando Grande Lakes?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Orlando Grande Lakes?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at JW Marriott Orlando Grande Lakes?

Free parking is not available at this hotel. Self parking is available for USD 38 per day, and valet parking for USD 54 per day.

Does JW Marriott Orlando Grande Lakes have a pool?

JW Marriott Orlando Grande Lakes features an outdoor pool.

Does JW Marriott Orlando Grande Lakes have a restaurant?

There are 3 onsite restaurants, offering options like Italian cuisine and garden views.

Does JW Marriott Orlando Grande Lakes have a spa?

Pamper yourself with a day at The Ritz-Carlton Spa, where you can enjoy facials, massages, and body wraps.

How close is JW Marriott Orlando Grande Lakes to downtown Orlando?

JW Marriott Orlando Grande Lakes is 9.6 mi away from Orlando.

JW Marriott Orlando Grande Lakes Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 724 out of 1019 reviews
Rating 8 - Good. 150 out of 1019 reviews
Rating 6 - Okay. 67 out of 1019 reviews
Rating 4 - Poor. 40 out of 1019 reviews
Rating 2 - Terrible. 38 out of 1019 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD, Apopka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place is incredible, staff was lovely, lazy tool and pool world class, allowed us to check in early
Stayed 1 night in Jun 2025

10/10 Excellent

Carla

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! This place was family-friendly, spotless, and conveniently located near all the attractions.
Stayed 5 nights in May 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and great pool area!
Stayed 4 nights in May 2025

10/10 Excellent

carlos

Stayed 2 nights in May 2025

8/10 Good

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Marilyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were great as well as the food. Great for kids.
Stayed 2 nights in May 2025

10/10 Excellent

Eric

Stayed 2 nights in May 2025

2/10 Terrible

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Fraudulent charges and no help at all from the front desk or management. We have been following up and still no resolution or explanation of why the charges were made!
Stayed 3 nights in May 2025

10/10 Excellent

Volmar

Traveled with family
Liked: Amenities
My wife hurt her feet at the lazy river, because the floor it’s is so rough.
Stayed 1 night in May 2025

10/10 Excellent

Bonnie

Stayed 1 night in May 2025

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property something for all ages to do always I’d recommend this property to anybody families or single couple
Stayed 1 night in May 2025

10/10 Excellent

Trizia

Stayed 1 night in May 2025

10/10 Excellent

Francisco

Stayed 3 nights in May 2025

8/10 Good

Virginia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Huge hotel. Pools very inviting and lots of outdoor activities. Room and bathroom nice. Billing issue remains unresolved. Self parking a little difficult to get in and out.
Stayed 1 night in May 2025

10/10 Excellent

Jimanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay! 10/10 would recommend to anyone looking to stay in Orlando.
Stayed 2 nights in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Anisleidy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 1 night in May 2025

10/10 Excellent

Arlene, Rego Park

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ramlakhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing staying at this hotel will be back soon
Stayed 1 night in May 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy good option to avoid Disney's crowds.
Stayed 2 nights in May 2025

6/10 Okay

Stephanie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is our first time staying here, because of all the height of being connected to the Ritz I was really excited. I was here on the weekend. My son was participating in the special Olympics so I thought we would have some fun me and my husband and my three children. The staff was very kind and the facilities at the pool were wonderful. However, the water was extremely hot. It was 96° this weekend and everyone complained about how the water was literally the opposite of refreshing because I checked in and had three kids I thought that they would tell me of any activities going on the weekend. There was no display of activities participating so we went to downtown Disney one evening. I heard that I miss a humongous amazing firework show that happens on the weekends here there is not a schedule posted anywhere and the one they have is outdated that is on mobile screen in a hallway off the beaten path. I was really disappointed. We missed something so great. My television hardly worked in the morning for cartoons for the kids. It went in and out of service nonstop. We checked in on a Thursday and decided to sit next to the waterslides. There was no wait staff near us. We had to go fetch someone down, we waited over an hour And we weren’t aware there was a miniature waterpark feature that only opens on the weekends thank goodness we noticed they were able to participate in an hour before we left. The food $ staff were great - I just wish there had been more communication .
Stayed 3 nights in May 2025

8/10 Good

Scott

Stayed 4 nights in Apr 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 2 nights in May 2025

6/10 Okay

Ida Mulic

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was excellent; unfortunately, the staff in the bar and next to the pool was extremely slow. We waited for an hour and a half for drinks after reminding the waiter twice of our order.
Stayed 2 nights in May 2025