4/10 Poor
Anouk R.
Aug 3, 2025
Disliked: Cleanliness
They list this house as having a Jacuzzi. Well, they do have one if you don’t pay the extra to heat the pool you’re basically sitting in a cold tub. When I called to ask why the Jacuzzi wasn’t working, they told me it was a spa. No it’s supposed to be a Jacuzzi with hot water. The rugs and couches are filthy. The AC hardly worked. The downstairs bedroom was so hot we had to sleep with the door open just to get some air. I did call thinking that maybe they had control of the AC and gentleman did tell me that I can change homes but at that point it was too late and I had my grandchildren with me which two are infants. It would’ve been too much to pack up everything. We have been going to story Lakes for years and I think it’s time for us to find somewhere else to go. They are charging more money and we getting less. You pay all this money to stay there a weekend and then you’ll have to pay extra to use the barbecue. Who charges extra to use a barbecue? Like at this point they’re just nickel and diming you.
Anouk R.
Stayed 3 nights in Jul 2025