8/10 Bueno
Ashton C.
21 jun. 2025
Le gustó: Limpieza
Memorial Weekend
Great location.Loved having the golf cart&sand toys/chairs included in the house.The host answered all my questions promptly but we had some communication problems with the property manager. We arrived late & realized we never got instructions to check in.We were locked out of our house well past midnight with small children after a 6 hours drive with OL security trying to help us get in.The next morning I immediately received the email.I informed them this was sent a little late. I was told It was a template&It showed “sent” but never opened&moving forward I was to ask for communication I was advised I would receive..was I supposed to know that was the process? I was asking the host a few questions on the app& I received an email that the PM was my source for communication. So I asked for the code to access the chairs & toys. I was told I should not need to access locked doors because everything was out that I needed but actually It was all locked up &the house code did not work for the downstairs doors, ..once again asked the host&he answered everything I needed.night before checkout I received an email with instructions, one being to bag all linens in linen bag and leave downstairs. I emailed PM & apologized I could not fine a linen bag, she said to use the one our linens came in, but we never had linens delivered! We found a linen closet in the house and used those. I understand things happen, but this felt very unorganized with condescending comments and
Ashton C.
Se hospedó 4 noches en mayo de 2025