Book a hotel near Puerto Vallarta Botanical Gardens, Jalisco

"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"The staff was so friendly and the property is absolutely beautiful. It is expensive but it’s worth it!"

"Elevator didn't work which was tough for people staying on the bottom floor. Tough for luggage and just going up and down to the pool area. Jacuzzi jets didn't work either. "

"While the villa was lovely and the staff friendly, 8/12 people got norovirus.This was not a lovely way to end end a family vacation."

"The room was lovely. Views superb, quiet, apart from a bit of traffic. However, we couldn’t use our credit card to check in, had to use cash. We weren’t the only guests this happened to. They xanclled our last 2 nights, with a week’s notice and offered no compensation. We later learned everyone had been cancelled to accommodate a wedding..surely they knew about this more than a week ahead! The advertised airport shuttle did not exist. Neither did the advertised coffee machine in the room, although there was a large communal kitchen . Would not recommend this hotel, except for the wonderful location and good pools."

"Check in was difficult! Over paid, arguing to get day back. Nobody speaks English, unorganized. Finally got to room. The resort is under major construction. Welding and grinding all day first week. Regular construction for next week. What’s not under construction needs work! No plugs work by pool. Half the light bulbs work in villa. Hot tub - warm no bubbles. Pool freezing cold. NO food or drinks available first week. There is not a spa there. You can call a number for massages. No staff to assist you if needed. "