2/10 Terrible
Jamie C.
Jun 24, 2024
Liked: Cleanliness
Disappointing
We were looking forward to our stay after relaxing at a nearby spa. The listing stated air conditioning as an amenity. We entered the home and it was 90 on the thermostat. Tried to figure out the thermostat as it was set to heat. We located window units in the back bedrooms, but that was the only ac we could find. I tried calling and texting the hosts for help. They never answered or replied. I tried messaging them on vrbo and the minimal reply was that there is a fan in the living room. Spent an hour on the phone with vrbo customer support; the host did not answer them either. We tried to find another hotel or rental but none were available. We had a medically fragile member in our party who cannot be in extreme heat. We had nowhere else to go, so just all stayed in the one bedroom. It took nearly five hours for the bedrooms to cool down, and we were unable to use the rest of the home as the bedroom units have no way to cool the rest of the home. Also, the listing states “sofa bed”; there is no sofa bed, it is just a couch. Parking was very difficult, and I recognize that is not within control of hosts, but it would be helpful to have clarity about parking prior to arriving. One of the beds had a top sheet, but no fitted sheet or comforter. I feel really disappointed that our trip ended on such a bad note, and also disappointed at the lack of response from the host.
Jamie C.
Stayed 1 night in Jun 2024