2/10 Terrible
Joe Z.
Apr 17, 2024
Disliked: Cleanliness
Completely Unacceptable Condition
I arrived at the unit at 10pm. The lockbox was very convenient. Upon entering I immediately noticed several carpet stains throughout the unit and damage to several walls and radiators including exposed wiring. I tried to try on the fireplce which did not work. Then I turned on the TV which powered on but cable did not. The bathrooms are poorly maintained with several tiles missing in the shower and mildew. The bedrooms are spartan; beds old; pillows are old and small; linens are minimal and utilitarian. The kitchen is basic but trim missing around the dishwasher. The sink disposer did not work and food waste backed up into the sink. The following morning I notified the local property manager, Kyle, who came over around 5pm and was able to fix the cable (the box was not connected properly) but said he would have to call a contractor to fix the fireplace which he was already aware did not work. He was apparently off of work the following 2 days and did not respond to several text messages so the fireplace did not get fixed until the last day. The disposer did not get fixed at all so the food waste just sat in the sink. I contacted Kyle via text after departure to ask for compensation prior to submitting a review. He accused me of threatening him and would only offer $200 refund for the problems. When I sent him the pictures he replied that he could offer $250 but that was maximum allowed by VACASA.
This is completely unacceptable. This unit is a total dump.
Joe Z.
Stayed 5 nights in Mar 2024