Book Hotels in Cay Bay Hill

"Great location. Well maintained grounds. Friendly staff."

"Property was nice and clean"

"The staff was extremely rude and unprofessional throughout my stay, which made the experience very uncomfortable. The room itself had a strong unpleasant odor that did not go away, even after airing it out. To make matters worse, there were cockroaches in the room, which is completely unacceptable and raised serious concerns about the cleanliness and hygiene of the property."

"Beautiful resort"

"The property is very dated and needs an upgrade. "

"This hotel was really disappointing. Besides being conveniently located near Maho Beach (to watch and experience the plane jet blast & landing), the Casino and restaurants, it really isn't worth the price paid. *The bathroom walls are grimy and not cleaned properly. *There was construction going on outside our balcony *Thank God for Cedric at the front desk that helped us with a room change. The lady that checked us in wasn't very accommodating at all. The staff was clueless about anything we asked about, and obviously were not doing anything out of their scope of work. *We saw a roach while waiting on our omelets run across the omelet station, and NONE of the staff were alarmed. In fact one of the staff members said due to everything being in the open, it's expected. That was it for me. I refused to eat anything else at the hotel. The food was subpar at most in any event. *We paid extra for dinner at Azul and it was amazing. The menu was limited, but the food was delicious and the ambiance was top tier. I feel slighted because I definitely didn't get value for my money. Upon check out I finally spoke with a Manager named Govanni (I think was his name) after two previous failed attempts. He was apologetic, but not at all surprised by my complaints. The roach at the buffet didn't surprise anyone I mentioned it to. That speaks volumes and that tells me that it's normalized at this resort. First and last time booking this hotel."