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Sonesta Maho Beach All Inclusive Resort Casino & Spa

4-star property
1 Rhine Road, Lowlands, 1-855-201-7819

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2.9 out of 5
See all 23 Travelocity Reviews

"The property is clean and the staff is mostly friendly, other than a few here and there. The food is good, but their reservation system to eat at the ... " More

By a verified traveler on Mon 30 Dec 2019

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Hotel Description

4-star beachfront property near Maho Beach

Beachside getaway

Stay at this Lowlands property and you'll be within half a mile (1 km) of Maho Beach and 2 miles (3 km) of American University of the Caribbean. Marigot Market and Fort St. Louis are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Free WiFi, balconies

The 416 guestrooms feature free WiFi, LCD TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include furnished balconies, Frette Italian sheets, and rainfall showerheads.

Premier Room (Island View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Resort View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room (Ocean View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sonesta Maho Beach All Inclusive Resort Casino & Spa ratings based on 23 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Maho Beach All Inclusive Resort Casino & Spa

Everyone (7) Couples (4) Family (10)
2 out of 5
We liked the location of the property and the grounds were nice, however the staff were blatanly rude and not helpful at all. The food was less than desirable (read: gross), and dont go to the buffet hungry because it takes a long time to get sat and you'll never get coffee or juice unless you get it yourself. We waited it out one night: 15 minutes watching staff walk right by us at dinner. No one ever brought us silverware, water, or took our drink order. Finally, I got up and poured my own water and that's when someone noticed us. The other restaurants on the property needed reservations. I asked for a dish at Jinx restaurant and the waitress never brought it to me. Ascot Pub is better food (typical pub fare-no reservations needed) and friendlier folks. Paul the bartender was the best. They were out of several menu items when we were there though and the serve times were weird. Don't expect to have 24 hour accomodations to food. We were not the only folks woth complaints. We overheard guests SEVERAL TIMES A DAY complaining over various things. Mostly food, service, and front desk.

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 19, 2020 by Sonesta Resorts Sint Maarten

Dear valued guest, Thank you for taking the time to share your experience with us during your recent stay. We regret to learn that we have missed the mark in exceeding some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve what we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4 out of 5
The property is clean and the staff is mostly friendly, other than a few here and there. The food is good, but their reservation system to eat at the restaurants other than the buffet is lacking. They also don't watch their rule on reserving lounge chairs around the pool, so getting one is pretty hard as people leave a towel on one all day, even when they aren't using them. Check in and check out is quick and easy. The beach is beautiful, but it is a shared public beach, so you do have a hard time getting a lounge chair there as well. Seeing the planes land and take off is fun! The pool bar is hard to get a drink at because they serve people both in and out of the pool, and most of the time only have one bartender- definitely need at least 2. Overall, I would definitely go back to this resort, they just have a few minor things to work on.

Posted by , from Delhi, Iowa on Dec 30, 2019

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Comment from Hotel Management

Jan 2, 2020 by Sonesta Resorts Sint Maarten

Dear Tony, Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve what we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon

1 out of 5
I would NOT recommend this over priced resort. I paid a high price for a new all inclusive resort. The food was substandard, restaurants were supposed to be open til 10:00 pm and we were refused service at 9:30 pm and had to pay to eat offsite every day. Went to breakfast 2 times. First day they ran out of bacon the second day they ran out of sausage, 1 toaster for the entire hotel with a huge line. We could not stomach the buffet for lunch or dinner. The bar tenders refused to make frozen drinks after 5:30 p.m. as they closed at 6:00 and were cleaning up and too tired. The first night I had to take a very cold shower as we did not know that being at the far corner room we had to let the water run every day for 20-30 minutes to heat up. I complained to management in person about everything and included that dinner reservations had to be made at a kiosk and they were booked for the week and I could not get a reservation. He did make reservations for me but when we got to each restaurant they did not have any reservation for us. Luckily I had a letter from the manager or they would not have let us in. They really didn't care once they got your money. I complained online and they gave me a number to call that only rang busy. Left message no rt call. They locked our air conditioner several times. They woke us up at 4:30 pm from an after beach nap pounding on our door to do a mandatory towel and pillow inventory. I felt robbed!!!! I could say more but no more space.

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 6, 2019 by Sonesta Resorts Sint Maarten

Dear valued guest, Thank you for taking the time to share your experience with us during your recent stay. We regret to learn that we have missed the mark in exceeding some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve what we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

1 out of 5
The staff at the front desk is unhelpful, unwelcoming and needs retraining. More interested in personal conversations with friends than helping paying customers.

Posted by , from Toronto on Nov 22, 2019

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Comment from Hotel Management

Nov 23, 2019 by Sonesta Resorts Sint Maarten

Dear Taylor, Thank you for taking the time to share your experience with us during your recent stay. We regret to learn that we have missed the mark in exceeding some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve what we offer. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon

4 out of 5
Didn’t like that I was told the gym was open 24hrs when it really wasn’t. And the shower was half open.

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 16, 2019 by Sonesta Resorts Sint Maarten

Dear valued guest, Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa. However we regret to learn that we have missed the mark in meeting your expectations with the fitness amenities. We look forward to welcoming you again soon!

4 out of 5
I loved the facility. The view is incredible. The staff is amazing. I was not impressed with the people’s loud drinking at the pool. I don’t know how you would control that, since alcohol is included. Maybe more supervision at the pool...

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Sonesta Resorts Sint Maarten

Thank you so much for taking the time to submit your review and for the excellent rating! We are thrilled to know that you had an excellent stay with us at Sonesta Maho Beach Resort, Casino & Spa. We appreciate the kind words and recognition of our hard working staff. Thank you again and we look forward to welcoming you back soon! Warm regards

4 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 12, 2019 by Sonesta Resorts Sint Maarten

Thank you so much for taking the time to submit your review and for your continued support in choosing to stay with us at Sonesta Maho Beach Resort, Casino & Spa. We are delighted to know that you had a great experience and look forward to welcoming you back again soon! Warm regards,

3 out of 5
The guest rooms are really nice and the grounds are kept beautifully. However, the pool area is extremely loud and chaotic with the "children's play area" taking up the majority of the pool. The pool bar is extremely small. The hotel lobby is nice and spacious. But the elevators are a MESS! They are extremely slow and aren't programmed efficiently. Usually, a crowd of 5-20 people were waiting to get on at the ground floor. Plan on waiting 10-15 minutes every time you use it.

Posted by , from Chicago on Aug 31, 2019

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Comment from Hotel Management

Sep 12, 2019 by Sonesta Resorts Sint Maarten

Thank you so much for taking the time to submit your review and for your continued support in choosing to stay with us at Sonesta Maho Beach Resort, Casino & Spa. Warm regards,

4 out of 5
The property was very convenient and almost everything was brand new. The food quality was very good.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 29, 2019 by Sonesta Resorts Sint Maarten

Thank you for submitting your review and choosing Sonesta Maho Beach Resort, Casino & Spa supporting our island and resorts' recovery. We are glad to hear that you found our brand new hotel conveniently located, and enjoyed our wide variety and quality of food options! We look forward to welcoming you back again. Warm regards,

1 out of 5
The selection and food were terrible. They had limited entertainment options.

Posted by on Aug 25, 2019

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Comment from Hotel Management

Oct 4, 2019 by Sonesta Resorts Sint Maarten

Dear Valued guest, Thank you for taking the time to submit your review and for choosing to stay with us at Sonesta Maho Beach Resort, Casino & Spa! We regret to learn that we didn't meet some of your dining and entertainment expectations. I apologize for the inconvenience, and we hope to have the opportunity to welcome you again in the near future.

About the Sonesta Maho Beach All Inclusive Resort Casino & Spa

Location 1 Rhine Road, Lowlands,

Renovations + Closures

This property is closed from March 22 2020 to December 2 2020 (dates subject to change).

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Tennis racquets
  • Windsurfing equipment
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sonesta Maho Beach All Inclusive Resort Casino & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sonesta Maho Beach All Inclusive Resort Casino & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. For a fee, parking is available. A complete renovation of Sonesta Maho Beach All Inclusive Resort Casino & Spa was completed in November 2018. Smoking is allowed in designated areas at this 4-star Lowlands property.

  • 1 building
  • 416 guestrooms or units
  • 10 levels
  • 5 dining venues
  • 5 bars or lounges
  • 7793 sq ft of conference space
  • Built in 2018
  • Casino
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Princess Juliana Intl. Airport (SXM) (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sonesta Maho Beach All Inclusive Resort Casino & Spa offers 416 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature Frette Italian sheets. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Lowlands property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Frette Italian linens
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Ascot Pub and Sports Bar - This pub specializes in American cuisine and serves dinner only.

The Point - This fine-dining restaurant overlooks the ocean and specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Palms Grill - Overlooking the ocean, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Ocean Terrace Buffet - Overlooking the ocean, this buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Pizzeria Napoli - Overlooking the ocean, this restaurant specializes in pizza and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Playground on site
  • Boat tours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Serenity Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sonesta Maho Beach
  • Maho Beach Resort & Casino
  • Maho Beach Sonesta
  • Sonesta All Inclusive
  • Sonesta All Inclusive Resort
  • Sonesta Maho Beach All Inclusive
  • Sonesta Maho Beach All Inclusive Resort Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort & Casino
  • Sonesta Maho Beach Resort & Casino
  • Sonesta Maho Beach Resort & Casino All Inclusive
  • Sonesta Maho Beach All Inclusive Resort & Casino Lowlands
  • Sonesta Maho Beach All Inclusive Lowlands
  • Sonesta Maho Beach All Inclusive Casino Lowlands
  • Sonesta Maho Beach All Inclusive Resort Casino & Spa Lowlands

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.