2/10 Terrible
Chelsey
Traveled with family
Jul 12, 2025
My experience at this resort was horrible. Upon arrival we were greeted properly! Got up to our room and it was filthy, hair everywhere, washcloths and our balcony was dirty. They came to clean our room while we were settled in. Each day we had lunch by the pool and we realized on the second day that they were giving us different menus with the same food and different prices. My mother spoke on this matter and they quickly snatched the menu from us. The power on the right side of the room did not work so I could not charge my phone at night. The power went out in the hotel one night and they told us that it was the whole island, it was not. We were without air for about an hour and a half. We could not access the beach as advertised due to the ridiculous amount of seaweed which I understand is nature but this was not conveyed to us. The taxi services that we paid for through JW Marriott was late picking us up from the airport and late getting us to our excursion which we had to pay extra for to even get on board. They were charging us credit card fees with someone from the island told us that that was illegal. The restaurants that are advertised in the resort were not open the service in the one restaurant that was open was terrible. My mother hurt herself in the sauna because they had wooden blocks that were not properly nailed to the ground and had nail sticking out of them. It seemed like every day something went wrong, which ruined our stay.
Chelsey
Stayed 5 nights in Jun 2025