4/10 Malo
Janet M.
1 jun. 2024
No le gustó: Limpieza
Disappointed!!
The beginning of our stay at this property started off bad and didn't get much better. I messaged Dan that we were heading to the property at 3:30pm the day of our arrival and still had not received the codes or instructions for how to get into the property. I had to contact VRBO to see if they could provide instructions how to access the property, which they did not have. Our entire 7 person party was panicked by this time that we would not have a place to stay after paying a lot of money to rent this property. After countless tries by the VRBO rep. with no response from the property manager we started to look for other options. Finally 2 hours later we received codes to enter the property. The pictures show the property to be a lot nicer and updated than it actually is. The third floor apartment has black mold on the ceiling in the bathroom and the guest that stayed in that apartment is allergic to it. By the end of the trip he was experiencing a scratchy throat, stuffy nose and headache. The refrigerator in the basement had moldy fruit in it. The couches in the property are uncomfortable and looked dingy. The property manager has clear instructions that state the guest must leave no later than 11:00am on day of departure (we checked out at 5am) or a $5.00 charge will be imposed for every 5 minutes past that time. However, given that we were not able to enter until 5:30pm on the day of arrival all we received was a "sorry :(" instead of offering money back.
Janet M.
Se hospedó 5 noches en mayo de 2024