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Hilton Chicago

4.0 star property
4-star historic hotel near Buckingham Fountain

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Photo gallery for Hilton Chicago

Relax by the large indoor pool surrounded by lounge chairs and lush greenery.
Property video
Classic hotel with a symmetrical facade and central entrance.
Located in an urban setting, this high-rise building offers stunning views of a waterfront and a park area with lush greenery.
Experience grandeur in our elegant lobby, featuring a stunning staircase, ornate clock tower, and beautiful artwork.

Popular amenities

  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
720 S Michigan Ave, Chicago, IL, 60605
  • Millennium Park
    ‪12 min walk‬
  • Grant Park
    ‪16 min walk‬
  • Soldier Field
    ‪17 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Family Room, 4 Bedrooms

1 bedroom, premium bedding, pillowtop beds, in-room safe

Family Room, 4 Bedrooms

  • 880 sq ft
  • Lake view
  • Sleeps 16
  • 4 Twin Beds

View all photos for Room, 2 Double Beds, Lake View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Lake View

7.6 out of 10
Good
(7 reviews)
  • 400 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(4 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living area | 37-inch TV with cable channels, pay movies

Luxury Suite, 1 King Bed

  • 880 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

37-inch TV with cable channels, pay movies

Room, 1 King Bed

8.2 out of 10
Very good
(91 reviews)
  • 260 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Living area | 37-inch TV with cable channels, pay movies

Luxury Suite, 2 Bedrooms

  • 940 sq ft
  • Lake view
  • Sleeps 6
  • 1 King Bed

View all photos for Room (Parlor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room (Parlor)

  • 370 sq ft
  • Lake view
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Accessible (Transfer Shower)

37-inch TV with cable channels, pay movies

Room, 2 Double Beds, Accessible (Transfer Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

37-inch TV with cable channels, pay movies

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

37-inch TV with cable channels, pay movies

Room, 2 Double Beds

9.0 out of 10
Wonderful
(60 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 420 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

View from room

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds, Lake View

View from room

Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 8
  • 3 King Beds

View all photos for Suite, Multiple Beds

View from room

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds

View from room

Suite, Multiple Beds

  • Lake view
  • Sleeps 8
  • 3 King Beds

View all photos for Superior Room, 1 King Bed (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(8 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Queen Beds (High Floor)

9.6 out of 10
Exceptional
(7 reviews)
  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, 2 Bathrooms

Room, 2 Double Beds, 2 Bathrooms | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, 2 Bathrooms

7.8 out of 10
Good
(16 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(6 reviews)
  • 360 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 2 Double Beds, Accessible (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

7.0 out of 10
Good
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

View from room

Suite, Multiple Beds, Non Smoking

  • Lake view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room, 1 King Bed, Accessible (High Floor)

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(35 reviews)
  • 370 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Lake View

8.6 out of 10
Excellent
(29 reviews)
  • 400 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Presidential Suite, Multiple Beds

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

  • 880 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Lake View

8.6 out of 10
Excellent
(18 reviews)
  • 290 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 3 Bedrooms

1 bedroom, premium bedding, pillowtop beds, in-room safe

Luxury Suite, 3 Bedrooms

  • 880 sq ft
  • Lake view
  • Sleeps 8
  • 1 King Bed

View all photos for Traditional Suite, 2 Bedrooms (Parlor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Traditional Suite, 2 Bedrooms (Parlor)

  • 880 sq ft
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Chicago

Central Chicago getaway .Within a 10-minute walk of this Downtown Chicago hotel, you'll find Buckingham Fountain and Art Institute of Chicago. Also, Millennium Park is within half a mile (1 km) and Field Museum of Natural History is within 2 miles (3 km).

What's nearby

  • Art Institute of Chicago - 11 min walk - 0.6 miles
  • Millennium Park - 12 min walk - 0.7 miles
  • Shedd Aquarium - 14 min walk - 0.8 miles
  • Grant Park - 16 min walk - 0.9 miles
  • Soldier Field - 17 min walk - 1.0 mile

Getting around

  • Harrison Station - 5 min walk
  • Chicago Museum Campus-11th Street Station - 7 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 39 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬4 min walk
  • ‪The Lounge At Congress Hotel - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Grant Park Bistro - ‬1 min walk
  • ‪Epic Burger - ‬7 min walk

About this property

Hilton Chicago

4-star historic hotel near Buckingham Fountain
As a guest of Hilton Chicago, you'll find an indoor pool, a health club, a hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business center, 50 meeting rooms, and coworking spaces are available. Event space at this hotel measures 234000 square feet (21739 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 1544 guestrooms or units
  • 29 levels
  • 2 dining venues
  • 234000 sq ft of conference space
  • 21739 sq m of conference space
  • Built in 1927
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hilton Chicago offers 1544 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Indoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (USD 72 per night)
  • Covered valet parking on site (USD 88 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (46 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay movies

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 35 for adults and USD 17 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 per night (rates may vary)
  • Covered self parking fee: USD 72.00 per night
  • Covered valet parking fee: USD 88.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 60605

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

How close is Hilton Chicago to the airport?

Hilton Chicago is 11.6 mi (28-min drive) away from the Chicago Midway Airport (MDW) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Chicago?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Hilton Chicago on Aug 4, 2025 start from $201.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Chicago have an airport shuttle?

Airport shuttle services are not available at Hilton Chicago.

How close is Hilton Chicago to the beach?

This hotel is 2.3 mi (9-min drive) from Ohio Street Beach and 2.8 mi (9-min drive) from Oak Street Beach. Don't forget your sunscreen!

Does Hilton Chicago offer free breakfast?

Free breakfast isn’t provided at Hilton Chicago, but full breakfast is offered for a fee of USD 35 for adults and USD 17 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a casino at Hilton Chicago?

No, there is no casino at this hotel, but Bally's Casino Chicago (2-min drive) is nearby.

What time is check-in at Hilton Chicago?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hilton Chicago?

Free parking is not available at this hotel. Self parking is available for USD 72.00 per night, and valet parking for USD 88.00 per day.

Does Hilton Chicago have a pool?

Hilton Chicago features an indoor pool.

Does Hilton Chicago have a restaurant?

There are 2 onsite restaurants, offering options like Irish cuisine and light fare.

Does Hilton Chicago have a spa?

There are no spa services available at this hotel.

How close is Hilton Chicago to downtown Chicago?

Hilton Chicago is 0.5 mi away from Chicago.

Hilton Chicago Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1161 out of 2016 reviews
Rating 8 - Good. 373 out of 2016 reviews
Rating 6 - Okay. 250 out of 2016 reviews
Rating 4 - Poor. 130 out of 2016 reviews
Rating 2 - Terrible. 102 out of 2016 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great room for a good price. The room had 2 bathrooms! One with a walk in shower, the other with a shower/tub combo. The only reason for 4 stars is all the pillows had seen better days! Hilton usually has better beds and pillows.
Stayed 2 nights in Jun 2025

4/10 Poor

Kayhan

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Libya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

SHANAE, Akron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were there for a concert and they played the artist’s music throughout the hotel the entire weekend. I loved that!
Stayed 2 nights in May 2025

10/10 Excellent

Carrie

Stayed 1 night in May 2025

10/10 Excellent

Jamie, San Antonio

Traveled with family
Liked: Cleanliness, amenities
Forgot to clean our room last day. Had to call for towels.
Stayed 3 nights in May 2025

8/10 Good

Marcella

Traveled with family
Liked: Property conditions & facilities
The bar was so crowded they needed 3 more bartenders
Stayed 2 nights in Apr 2025

10/10 Excellent

Emmanuel

Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

2/10 Terrible

Muhammad

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed Stay at Hilton Chicago

As a long-time Hilton Honors Gold member, I’ve come to expect a certain level of hospitality and comfort at Hilton properties. Unfortunately, my recent business stay at Hilton Chicago on April 17th was deeply unsatisfying and fell short of expectations. Despite my Gold status, I was informed that I was ineligible for any of my usual benefits simply because the booking was made through a third party—a common necessity for business travel arrangements. I understand policy limitations, but the lack of flexibility and recognition of loyalty was disappointing. The room itself was below par: No bottled water was provided. The coffee machine was outdated and barely functional. The bathtub was in noticeably poor condition. Additionally, the overall service experience was underwhelming. Security presence was impersonal, and staff interactions lacked the warmth and professionalism I’ve come to associate with Hilton. It did not feel like the welcoming environment I’ve come to expect. I usually look forward to Hilton stays, but this experience has left me reconsidering future visits to this property. I hope Hilton Chicago takes this feedback seriously and addresses the gap between brand promise and actual guest experience.
Stayed 1 night in Apr 2025

8/10 Good

Seong Hee

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Corrie

Stayed 4 nights in Apr 2025

10/10 Excellent

DONALD

Stayed 3 nights in Apr 2025

10/10 Excellent

Britne

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at all levels and in all areas was excellent making for a wonderful stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Amer

Traveled with family and small children
Liked: Amenities
The room was not ready till 3:15 and had to change the room! Room was average condition
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It served the purpose. It was clean and comfortable. Not much more to ask for
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience at this hotel! Absolutely beautiful ❤️
Stayed 3 nights in Mar 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Kaylee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, lyft bike/scooter rentals right across the street, close to lots of attractions and beaches. Starbucks on site which we loved. Kitty O’Sheas was not open which was unfortunate but we made due with local places instead. We would stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Courtney Shanai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Hotel was great. Staff were very friendly and helpful. Will definitely stay here again in the future
Stayed 3 nights in Apr 2025

10/10 Excellent

Marcus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, the hotel was clean and in a great area
Stayed 3 nights in Apr 2025

10/10 Excellent

john

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025