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Embassy Suites by Hilton Chicago Lombard Oak Brook

3.5 star property
Lombard guestrooms with free WiFi

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Chicago Lombard Oak Brook

Lobby
Meeting facility
Reception
Indoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
707 E Butterfield Road, Lombard, IL, 60148
  • Place, Yorktown Shopping Center
    ‪3 min walk‬
  • Place, United Center
    ‪25 min drive‬
  • Place, Wrigley Field
    ‪36 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(132 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Suite, 1 King Bed, Non Smoking, Corner | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Corner

8.0 out of 10
Very good
(1 review)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Bathtub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Bathtub)

8.6 out of 10
Excellent
(10 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

9.0 out of 10
Wonderful
(8 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Non Smoking

  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(77 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Accessible, Non Smoking (Hearing)

  • 915 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

7.8 out of 10
Good
(7 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking (Roll-in Shower)

  • 527 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

8.2 out of 10
Very good
(13 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Corner

9.0 out of 10
Wonderful
(18 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

2 Room Corner Suite-1 King Bed-1 Bedroom

  • Sleeps 4

2 Room Corner Suite-2 Queen Beds-1 Bedroom

  • Sleeps 6

2 Room Suite-1 King Bed-1 Bedroom

  • Sleeps 4

Mobility Accessible Two Bath Suite with Roll In Shower

  • Sleeps 8

Hearing Accessible Two Bedroom Two Bath Suite

  • Sleeps 8

Mobility Accessible One Bedroom Suite King Tub

  • Sleeps 4

One-Bedroom King Suite-Hearing Accessible

  • Sleeps 4

Two-Room Suite With 2 Queen Beds, Mobility Accessible With Roll-in Shower

  • Sleeps 6

One-Bedroom Suite With Two Queen Beds-Hearing Accessible

  • Sleeps 6

Mobility Accessible King Suite with Roll in Shower

  • Sleeps 4

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

32-inch flat-screen TV with cable channels, TV, pay movies

Suite, 1 King Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Accessible (Roll-In Shower)

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Mobility Accessible Executive King Suite with Roll in Shower

  • Sleeps 4

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

  • 915 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Executive King Suite

  • Sleeps 4

2 Bedroom/2 Bath Suite-1 King/2 Queen Beds

  • Sleeps 8

2 Room Suite-2 Queen Beds-1 Bedroom

  • Sleeps 6

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About the neighborhood

Lombard

In shopping district.At this Lombard hotel, you'll be within half a mile (1 km) of Yorktown Shopping Center and 3 miles (5 km) of Advocate Good Samaritan Hospital. Oakbrook Center Mall and Rush Health are also within 3 miles (5 km).

What's nearby

  • Yorktown Shopping Center - 3 min walk - 0.2 miles
  • United Center - 25 min drive - 21.1 miles
  • Michigan Avenue - 29 min drive - 23.5 miles
  • McCormick Place - 31 min drive - 25.1 miles
  • Wrigley Field - 36 min drive - 27.1 miles

Getting around

  • Downers Grove Belmont Station - 8 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 28 min drive

Restaurants

  • ‪Chick-fil-A - ‬1 min walk
  • ‪Sarku Japan - ‬10 min walk
  • ‪Olive Garden - ‬8 min walk
  • ‪Ancho & Agave - ‬7 min walk
  • ‪Miller's Ale House - ‬11 min walk

About this property

Embassy Suites by Hilton Chicago Lombard Oak Brook

Lombard guestrooms with free WiFi
Embassy Suites by Hilton Chicago Lombard Oak Brook offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Chicago Lombard Oak Brook. For a fee, parking is available.

This Lombard hotel is smoke free.

  • 262 guestrooms or units
  • 10 levels
  • Meeting rooms
  • 0 sq m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Chicago Lombard Oak Brook offers 262 air-conditioned accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Lombard hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 12.50 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 12.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Chicago Lombard Oak Brook Hotel
Embassy Suites Oak
Embassy Suites Oak Hotel
Embassy Suites Oak Hotel Lombard Chicago Brook
Embassy Suites Chicago Lombard Oak Brook Hotel
Embassy Suites Oak Brook Hotel
Embassy Suites Oak Brook
Embassy Suites Hilton Oak Brook Hotel
Embassy Suites Hilton Chicago Lombard Oak Brook
Embassy Suites Hilton Oak Brook
Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel
Embassy Suites by Hilton Chicago Lombard Oak Brook Lombard
Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel Lombard

Frequently asked questions

How close is Embassy Suites by Hilton Chicago Lombard Oak Brook to the airport?

Embassy Suites by Hilton Chicago Lombard Oak Brook is 19.4 mi (28-min drive) away from the Chicago O'Hare Intl. Airport (ORD) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton Chicago Lombard Oak Brook?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Lombard Oak Brook on Jan 4, 2026 start from $130.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton Chicago Lombard Oak Brook.

How close is Embassy Suites by Hilton Chicago Lombard Oak Brook to the beach?

This hotel is 13.7 mi (21-min drive) from Centennial Beach.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook offer free breakfast?

Embassy Suites by Hilton Chicago Lombard Oak Brook offers free full breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a casino at Embassy Suites by Hilton Chicago Lombard Oak Brook?

No, there is no casino at this hotel.

What time is check-in at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Check-in start time: 4 PM; Check-in end time: 2:00 AM.

Is there free parking at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Free parking is not available at this hotel. Self parking is available for USD 12.50 per day.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook have a pool?

Embassy Suites by Hilton Chicago Lombard Oak Brook features an indoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton Chicago Lombard Oak Brook to downtown Lombard?

Embassy Suites by Hilton Chicago Lombard Oak Brook is 2.9 mi away from Lombard.

Embassy Suites by Hilton Chicago Lombard Oak Brook Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 694 out of 1322 reviews
Rating 8 - Good. 287 out of 1322 reviews
Rating 6 - Okay. 161 out of 1322 reviews
Rating 4 - Poor. 91 out of 1322 reviews
Rating 2 - Terrible. 89 out of 1322 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Stayed 2 nights in Sep 2025

10/10 Excellent

Jacqueline

Stayed 4 nights in Oct 2025

10/10 Excellent

Gabrielle

Stayed 1 night in Sep 2025

10/10 Excellent

Denzella

Stayed 1 night in Sep 2025

2/10 Terrible

Akif

Disliked: Cleanliness, staff & service, property conditions & facilities
We had the worst stay at this property. From the moment we arrived, the lack of customer service was clear — we greeted the front desk upon check-in, but they didn’t even return the courtesy. Unfortunately, that set the tone for the rest of our stay. The hotel is outdated, poorly maintained, and frankly dirty. Our suites felt more like a run-down motel than a $200+/night Hilton-branded hotel. The lack of upkeep was only part of the problem — the overall atmosphere was unsafe and chaotic. On our third night, a fight broke out between guests, ending with someone being pepper sprayed (we have video). The following night, an argument in the room next door at 5am required security again. This is not what we expected while hosting family from India for a wedding — it was embarrassing and stressful. To make matters worse, the pool was filthy. When my sister brought her kids to swim, she found hair and debris floating throughout. She complained to the front desk, only to be told that the pool wouldn’t be cleaned until the following Monday. That kind of response shows zero concern for guests. To top it off, checkout was handled with the opposite level of rigidity. On the morning of our departure, I called at 10:30am to request a late checkout but was told it wasn’t possible. When I went down to the lobby, I saw Nancy and another manager going floor to floor, demanding that guests leave their rooms immediately — something I’ve never witnessed in any other hotel. Most hotels offer at
Stayed 5 nights in Sep 2025

2/10 Terrible

Akif

Disliked: Cleanliness, staff & service, property conditions & facilities
We had the worst stay at this property. From the moment we arrived, the lack of customer service was clear — we greeted the front desk upon check-in, but they didn’t even return the courtesy. Unfortunately, that set the tone for the rest of our stay. The hotel is outdated, poorly maintained, and frankly dirty. Our suites felt more like a run-down motel than a $200+/night Hilton-branded hotel. The lack of upkeep was only part of the problem — the overall atmosphere was unsafe and chaotic. On our third night, a fight broke out between guests, ending with someone being pepper sprayed (we have video). The following night, an argument in the room next door at 5am required security again. This is not what we expected while hosting family from India for a wedding — it was embarrassing and stressful. To make matters worse, the pool was filthy. When my sister brought her kids to swim, she found hair and debris floating throughout. She complained to the front desk, only to be told that the pool wouldn’t be cleaned until the following Monday. That kind of response shows zero concern for guests. To top it off, checkout was handled with the opposite level of rigidity. On the morning of our departure, I called at 10:30am to request a late checkout but was told it wasn’t possible. When I went down to the lobby, I saw Nancy and another manager going floor to floor, demanding that guests leave their rooms immediately — something I’ve never witnessed in any other hotel. Most hotels offer at
Stayed 4 nights in Sep 2025

10/10 Excellent

Sivar

Stayed 2 nights in Sep 2025

6/10 Okay

Benjamin

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

AbdulRahmaan

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Elliott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, and huge rooms which was great for working. The 'made to order' omelette breakfast was also a good addition to include the standard fare. Slight variety too each morning.
Stayed 4 nights in Sep 2025

10/10 Excellent

Ansantheca

Stayed 3 nights in Sep 2025

6/10 Okay

mushtaq

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean, few staff were rude at front desk. Not so friendly.
Stayed 5 nights in Sep 2025

6/10 Okay

Natalie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms definitely need a thorough cleaning. The staff is friendly. The location is convenient to many restaurants and shopping I just wish the room were clean! You also have to pay for parking, which I think is outrageous.
Stayed 4 nights in Sep 2025

8/10 Good

Katherine

Stayed 2 nights in Sep 2025

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Aja

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall it wasn't a bad stay but both sinks in the bedroom and bathroom had issues with being stopped up and the water pressure in the sink in the bedroom was very low
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a couple of environmental issues. One was a bad smell in room. Housekeeping came and sprayed, still had smell, so they were very helpful and moced us. The second room had refrigerator and safe issues. The engineer arrived and fixed both things
Stayed 2 nights in Sep 2025

10/10 Excellent

Damita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property
Stayed 2 nights in Jul 2025

10/10 Excellent

Deborah, New Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy access to shops and highway.
Stayed 3 nights in Sep 2025

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from start to finish.
Stayed 3 nights in Sep 2025

2/10 Terrible

Caitlin

Stayed 2 nights in Sep 2025

10/10 Excellent

Kimbelry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel meet expectations. The pool being closed for cleaning was unexpected but nothing that drastically altered the experience. The front desk was extremely friendly and accommodating. Great hotel for families and/or for sports trips.
Stayed 1 night in Sep 2025

2/10 Terrible

Corey

Traveled with group
Disliked: Staff & service
Save yourself the hassle and book elsewhere. I have never seen, such terrible hospitality in all the years I have traveled. First, we were to receive 2 complimentary drinks upon arrival. We arrived around 8 P.M and the bar was still open. We were informed that they have a strict policy of honoring the complimentary drinks between 5 P.M and 7 P.M. Hmm......oddly enough it never said that on my expedia booking. Sexond, the rooms are outdated. Third and last strike, is I needed to store a deep dish Chicago pizza in their freezer. I was informed I wasn't allowed. Why? No reason, just a flat out "no". The pizza was frozen and to take back with me home and I explained that to the 2 women at the front receptionist. To the manager who runs this hotel: work on training your staff to go above and beyond for guests. I stay for the service, not the rooms. A simple, yes as it doesn't do any harm would have sufficed, yet can't keep customer's food in the freezer for what ever reason isn't correct, it is stupidity. Hope the staff realize that they are in the hospitality business sooner rather than later.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael, Bloomfield

Liked: Cleanliness
Stayed 1 night in Sep 2025