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4.1 out of 5

"Patrick was AWESOME!!!! Quick, professional and pleassant " More

By a verified traveler on Tue 22 Dec 2020

Hotel Description

Hotel near Oakbrook Center Mall in Lombard

In shopping district

Stay at this Lombard hotel and you'll be within 2 miles (3 km) of Yorktown Shopping Center and 6 miles (10 km) of Morton Arboretum. Wheaton College and Oakbrook Center Mall are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. There's a fitness center on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 127 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Free weekday newspapers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$77* Per night/room Aug 16 - Aug 17

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Chicago Lombard ratings based on 34 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Chicago Lombard

Everyone (13) Couples (6) Family (16)
4 out of 5

Posted by on May 19, 2021

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Comment from Hotel Management

May 30, 2021 by SureStay Plus

Thank you for the review!

5 out of 5

Posted by on May 12, 2021

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Comment from Hotel Management

May 24, 2021 by SureStay Plus

Thank you for the rating

5 out of 5
Patrick was AWESOME!!!! Quick, professional and pleassant

Posted by , from Fort collins on Dec 22, 2020

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Comment from Hotel Management

Dec 23, 2020 by SureStay Plus

We're glad to hear! Hope to see you again.

5 out of 5

Posted by on Sep 2, 2020

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Comment from Hotel Management

Sep 3, 2020 by SureStay Plus

Thank you for the review!

2 out of 5
Did not like the room, it was small. There were three doors to my room, 2 adjoining other rooms and the security latches were weak.

Posted by on Aug 27, 2020

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Comment from Hotel Management

Aug 28, 2020 by SureStay Plus

Thank you for the review

3 out of 5
This hotel was fine...friendly staff and all needs met but nothing special. Figured out a way to serve breakfast in the midst of COVID which was nice. I stayed two nights and the last night people arrived on the floor at 3:30 am and were loud and obnoxious. Not the hotels fault but made my review less than it would have been.

Posted by , from Boston, MA on Aug 23, 2020

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Comment from Hotel Management

Aug 24, 2020 by SureStay Plus

Thank you for your response and we are sorry about the inconvenience. If any issues occur you can contact our front desk so we can try to best accommodate your stay.

5 out of 5

Posted by on Aug 14, 2020

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Comment from Hotel Management

Aug 15, 2020 by Surestay Plus

Thank you for the rating.

5 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Silvia G

Thank you for your review , Please keep us in mind on a future stay!

4 out of 5
I liked the location. It was kind of noisy late at night on my floor

Posted by , from Lombard on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Silvia G

We apologize for any inconvenience during your stay & hope to regain your trust once again on a future stay.See you soon!

4 out of 5
I like how the staffs were friendly and helpful. I didn't like that we had to wiggle the door handle to our room for it to open.

Posted by , from St Paul, MN on Mar 16, 2020

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Comment from Hotel Management

Mar 17, 2020 by Silvia G.

Thank you for your review, we will go ahead & look further into the situation.

About the SureStay Plus Hotel by Best Western Chicago Lombard

Location 222 E 22nd Street, Lombard, IL 60148

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 355 square feet (33 square meters). A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Chicago Lombard. Self parking is free. This Lombard hotel is smoke free.

  • 127 guestrooms or units
  • 4 levels
  • 355 sq ft of conference space
  • 33 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (30.3 km / 18.8 mi)
  • Train station: Lombard Station (5.3 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Chicago Lombard offers 127 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lombard hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Lombard Stay Inn
  • Stay Inn
  • SureStay Plus Hotel Chicago Lombard Best Western
  • Stay Lombard
  • Hampton Inn Lombard
  • Lombard Hampton Inn
  • Stay Inn Lombard Hotel Lombard
  • SureStay Plus Chicago Lombard Best Western
  • SureStay Plus Hotel by Best Western Chicago Lombard Hotel
  • SureStay Plus Hotel by Best Western Chicago Lombard Lombard

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.