4.1 out of 5

"It was fine except for the heater that was noisy and had to be fixed, which it was the second night. " More

By a verified traveler on Sat 21 Apr 2018

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Hotel Description

Enjoy free breakfast at this Lombard hotel

In suburbs

You'll be within 2 miles (3 km) of Yorktown Shopping Center and 6 miles (10 km) of Lilacia Park with a stay here. Oakbrook Center Mall and Drury Lane Theater are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the fitness center and conveniences like a 24-hour front desk and free newspapers.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 128 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include free weekday newspapers, free local calls, and hair dryers.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$52 per night

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Chicago Lombard ratings based on 29 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Chicago Lombard

Everyone (20)
2 out of 5
I had cold showers for two days even after I brought this issue to the front desks attention twice. The room itself was like an oven and no matter how low I turned the heat down but there was no heat in the bathroom. Add this to the issue of no hot water, I was not pleased.

Posted by on Dec 11, 2018

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4 out of 5
It was fine except for the heater that was noisy and had to be fixed, which it was the second night.

Posted by on Apr 21, 2018

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Comment from Hotel Management

Apr 23, 2018 by Silvia G

We are glad to hear your feedback based on your recent stay with us.Thank you and we hope to see you soon!

4 out of 5
Staff was cheerful and helpful. Although not a new property, everything was in working order, and room was cleaned and maintained. Good selections of items for breakfast, included in cost of room.

Posted by on Mar 29, 2018

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Comment from Hotel Management

Apr 7, 2018 by Silvia G

Thank you for your feedback! We appreciate your business and would like to welcome you back on your future stay. Once again, thank you and have a wonderful day!

5 out of 5

Great value!

Pros: Location, ease of access, and great staff.
Cons: Nope.
Location: A variety of restaurants and shops are close by. It took us 45 minutes to get into the loop for an opera. We prefer to stay in an outlining area.
This was our first stay at this property. It is minutes from the Interstate, easy to access, and close to a wide variety of restaurants and shopping. The staff was great, the room was nicely appointed and, along with the rest of the property, very clean. The bed was comfortable. This is also one of the quietest hotels we've stayed in. The breakfast was good and a staff person was always visible cleaning tables and restocking food items. We rarely see that with the "complimentary breakfast" option. We will certainly book here again. It seems to be a very family friendly property as well.

Posted by on Mar 19, 2018

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Comment from Hotel Management

Mar 21, 2018 by Melissa

Dear Valued Guest, Thank you so much for your kind words. Please keep us in mind when you are back in the area! Thank you

4 out of 5

Nice Hotel, slightly off the beaten path

Pros: Nice breakfast, helpful staff, business center, good wi-fi. with large rooms, I was able to get a lot of things related to my dad there.
Cons: Get rid of the raised median on St Regis, so you can turn out of the parking lot, and turn left into the parking lot.
Location: It was near my dad's house, better amenities than any extended stay, cheaper than comparable hotels, and steps up from the Motel 6 on Roosevelt Rd,
I have stayed at this hotel 3 times as it was near my dad's house. It is cheaper than comparable hotels, because if it is a little difficult to access. Easy access from WB 22nd Street, or NB Highland Avenue via St Regis. A little more difficult from SB Highland, have to turn left from the fast lane a break in the median, and have do a U-Turn from EB 22nd Street..

Posted by on Mar 18, 2018

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Comment from Hotel Management

Apr 7, 2018 by Silvia G

Thank you for your feedback! We appreciate your business and would like to welcome you back on your future stay. Once again, thank you and have a wonderful day!

2 out of 5

Housekeeping?

I have stayed at the Sure Stay under its different names at least once or twice a month for the last two years. I’ve always enjoyed my stay until the last few. First, for some reason the staff find it unnecessary to fix the north door and make sure it stays locked and secured. It has been broken the last three times I’ve been here. But the real disaster is the housekeeping staff who needs to shut the hell up. They talk endlessly, more like yelling in the hallways with their music blaring as early as 8AM. I was in my room less than 45 minutes and the housekeeper just let herself in without knocking. What the hell was the purpose of that? Wasn’t it already noted that the room was made? But this is also the second time this has happened to me. My third day, the housekeeper emptied the wastebasket and took my dirty towels but never left new ones and didn’t make the beds. Not only that but the toilet seat cover was down and judging by the smell of my bathroom, I’m sure she had used it. So hopefully the La Quinta in Oakbrook will be open by the next time I have to travel to the area.

Posted by , from Illinois on Mar 5, 2018

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Comment from Hotel Management

Apr 7, 2018 by Silvia G

Thank you for your feedback! We appreciate your business and would like to welcome you back on your future stay. We apologize for any inconvenience you previously experienced ,but if there's anything we can do to make your future stay better please give us a call at (630)916-9000 Once again, thank you and have a wonderful day!

2 out of 5
I have stayed at this hotel several times in the past this was not a very comfortable stay I was very disappointed the room was half the size one small window the lights on either side of the bed did not work the sink in the bathroom came just slightly above my knees I could only use it by kneeling in front of it to save my back needless to say I was incredibly disappointed This is not in anyway typical of my past experiences

Posted by , from Indianapolis Indiana on Jan 18, 2018

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4 out of 5

Love the hotel, hate the front desk staff

Pros: Food/coffee is great. Housekeeping and meal attendants are very kind, hospitable, and considerate. Conscientious/committed to their jobs. CLEAN.
Cons: Front desk staff. Move Lupe and Sylvia away from dealing with the public.
Location: 2 sizable malls, one outdoor, 1 indoor. Movie theater and a plethora of restaurants, coffeeshops, personal care. Target is across the street.
I've stayed at this hotel under 3 different names. Great location and sound proof. Just unfortunate that there's no pool but I've been too busy to use it anyway. Great location for local shops, stores, leisure, and entertainment. It's quiet and very clean. 2 of the female staff, Lupe and Sylvia, whom I always seem to get stuck with, are very rude and unpleasant to deal with. They don't smile and act like I'm an interruption. I understand that once in a while anyone can have a bad day but they're consistently unfriendly. They both need hospitality REtraining. I, for one, would not want them to be the face of my business establishment. Speaking of business, I'm seriously reconsidering any future stays here because of the way I've been treated. That is a shame because Randy and the rest of the rest of the staff go out of their way to accommodate guests and display amazing work ethic.

Posted by , from Illinois on Jun 20, 2017

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Comment from Hotel Management

Jul 16, 2017 by Silvia, Front Desk agent

Thank you for taking the time to review our hotel based on your stay. I apologize we did not provide a level of service that anticipated and responded to your needs. On Behalf of the Staff and management we hope to have a future opportunity to regain your confidence and goodwill. Once again, thank you for the time taken along with the effort made to share your observations with us. It’s most appreciated and allows us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers in our area.

4 out of 5

Seclusion

Secluded and out of the way was my experience with this hotel! I enjoyed it!

Posted by , from A. on May 10, 2017

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Comment from Hotel Management

Jun 28, 2017 by Silvia, Front Desk agent

Sure Stay Plus Hotel would like to thank you! Regarding your time in writing this review. Hope to see you soon on your next stay ! And please do not hesitate to give us a call for any further question or concerns.

4 out of 5

Pleasant. Very good value

My only complaint was the reservation included a roll in bed but the hotel would not honor the extra bed reservation

Posted by , from lombard IL on Feb 14, 2017

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About the SureStay Plus Hotel by Best Western Chicago Lombard

Location 222 E 22nd Street, Lombard, IL 60148

Property Features

WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 355 square feet (33 square meters). The business-friendly SureStay Plus Hotel by Best Western Chicago Lombard also features a fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Lombard hotel is smoke free.

  • 128 guestrooms or units
  • 4 levels
  • 355 sq ft of conference space
  • 33 sq m of conference space
  • Breakfast available (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (31.3 km / 19.5 mi)
  • Train station: Lombard Station (5.3 km / 3.3 mi)
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Chicago Lombard offers 128 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lombard hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 6 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Lombard Stay Inn
  • Stay Inn
  • SureStay Plus Hotel Chicago Lombard Best Western
  • Stay Lombard
  • Hampton Inn Lombard
  • Lombard Hampton Inn
  • Stay Inn Lombard Hotel Lombard
  • SureStay Plus Chicago Lombard Best Western

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.