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4.2 out of 5

"Needs to be updated - painting near elevator and dings in room furniture " More

By a verified traveler on Fri 10 Sep 2021

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Hotel Description

Enjoy the indoor pool at this 3.5-star Lombard hotel

In shopping district

At this Lombard hotel, you'll be within half a mile (1 km) of Yorktown Shopping Center and 3 miles (5 km) of Advocate Good Samaritan Hospital. Loyola Ambulatory Center and Rush Health are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and free perks like on-the-go breakfast and an area shuttle.

Free Internet, MP3 docks

Featuring conveniences like sitting areas and refrigerators, the 262 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. MP3 docks, microwaves, and room service are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$110* Per night/room Nov 7 - Nov 8

Suite, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Chicago Lombard Oak Brook ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Chicago Lombard Oak Brook

Everyone (7) Couples (3) Family (11)
4 out of 5
Needs to be updated - painting near elevator and dings in room furniture

Posted by , from JOLIET on Sep 10, 2021

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Comment from Hotel Management

Sep 16, 2021 by Ms. Thelma

Hi Timothy, thank you for your input, it has been passed on to our upper management team visit us again

5 out of 5
Great hotel!

Posted by on Aug 13, 2021

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Comment from Hotel Management

Sep 7, 2021 by GM

Thank you for your feedback during these trying times.

2 out of 5
Except for one front desk person, all the others were not very service oriented. It was as if I was inconveniencing them asking for towels or pillows. I also found it strange that I had to request maid service every day. Otherwise I had to put my trash in the hall. The pool was still closed, even though water parks in the area are open. The restaurant/bar was closed. When I asked for towels I was told I would have to go back to my room and wait for them otherwise they would run out of towels at the front desk. Breakfast was very limited. The idea of having to pay for parking at the hotel I'm staying at seems ridiculous. What other option do I have when I'm staying at your property. At happy hour, I went to get my wife and I a drink and was told I could only get one drink at a time. With over 10 people in line behind me, that meant my wife was getting a drink, but I was not. Very strange policy. I requested a corner room, but was told there were none available, which seemed odd when there were very few people there at the time of check in. Overall, I felt I got very little for the inflated price I paid for our stay. I have stayed at this hotel in the past and was very happy with it, but this time the cost was almost double per night and I was basically paying for beds as the amenities were non existent. Will be looking at a different property on our next stay in the Chicago area.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 30, 2021 by GM

Thank you for your feedback during these trying times!

5 out of 5
Hotel was great. Quiet and clean. Unfortunately some of the Hotel guests used the parking lot to leave their garbage from the car.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by GM

Thank you for your feedback during these trying times!

5 out of 5
Pleasant staff. Easy check in. Beautiful rooms. Nice and quiet. Nice breakfast.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by MH

Thank you for your feedback in these trying times!

5 out of 5
The service is great and the rooms are very comfortable i have no bad words to say

Posted by on Mar 9, 2020

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5 out of 5
Everything was great! The staff was knowledgeable,helpful and friendly. Breakfast was delicious and happy hour was great.

Posted by on Mar 1, 2020

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2 out of 5
The hotel was crowded, which Is to be expected on a weekend but it appears the staff and the hotel facilities were not ready to meet the demand. Out of three elevators only one was operational. No signs letting you know, just after waiting endlessly for the next not so crowded elevator you realize there is no other one coming. So ok we opt for the stairs which were disgusting. Food, trash and syrup, yes syrup was all over atleast 2 flights of stairs. I alert a front desk attendant and she gave me attitude. Told me they knew about it. Well if they were aware that it was filthy, and this is the only way to move through a crowded hotel, I would have thought it would have been cleaned up already. Checking in the staff was wonderful, but leaving the staff was rude. Room was decent, there was previous guests clothes behind the couch. Sorry to say but I won’t be back. I expected more/better from the Embassy Suites.

Posted by on Jan 26, 2020

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3 out of 5
Had to close pool due to someone getting sick didn’t like all the kids running though the hallway all night we always had high expectations of embassy suites wasn’t there this time

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 28, 2019 by Mallorey - Guest Services Manager

Hi there! Sorry to hear your stay did not meet your expectations. We strive to ensure every guest experience is top notch so we certainly hope to make it up to you in the future.

4 out of 5
I love staying at Embassy for the breakfast and the cleanliness. Wasnt as pleased with this one.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 21, 2019 by Mallorey - Guest Services Manager

Thank you for taking the time to leave some comments about your stay. I apologize you were not 100% satisfied this time and would love to pass on some specific comments if you had any. Please feel free to reach out if you’d like.

About the Embassy Suites by Hilton Chicago Lombard Oak Brook

Location 707 E Butterfield Road, Lombard, IL 60148

Renovations + Closures

The following facilities or services will be unavailable from August 16 2021 to January 31 2022 (dates subject to change):

  • Swimming pool

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Swimming pool

Property Features

Embassy Suites by Hilton Chicago Lombard Oak Brook offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 4,000 square feet (0 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Chicago Lombard Oak Brook. A free area shuttle within 3 mi is available. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Chicago Lombard Oak Brook was completed in 2018. Smoking is allowed in designated areas at this 3.5-star Lombard hotel.

  • 262 guestrooms or units
  • 10 levels
  • 4,000 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1989
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Downers Grove Main Street Station (6.2 km / 3.9 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Chicago Lombard Oak Brook offers 262 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lombard hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 8:30 AM and on weekends from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Embassy Suites by Hilton Chicago Lombard Oak Brook has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 6.36 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hilton Chicago Lombard Oak Brook Hotel
  • Embassy Suites Oak
  • Embassy Suites Oak Hotel
  • Embassy Suites Oak Hotel Lombard Chicago Brook
  • Embassy Suites Chicago Lombard Oak Brook Hotel
  • Embassy Suites Oak Brook Hotel
  • Embassy Suites Oak Brook
  • Embassy Suites Hilton Oak Brook Hotel
  • Embassy Suites Hilton Chicago Lombard Oak Brook
  • Embassy Suites Hilton Oak Brook
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Lombard
  • Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel Lombard

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.