Book Hotels in Barrio Pueblo

"The tv didn't work and they issued a refund to me to my affirm card still waiting for it to process "

"Don’t sleep on this beautiful property in a beautiful location operated by staff with a beautiful spirit and excellent service!"

"Very clean rooms, downfall, the shower stalls have no where to put your shower toiletries,front desk staff was super friendly, however the maid service although good the language barrier was difficult. Overall not terrible, just very compact. Ohh the beds are very comfortable like sleeping on a cloud! 10/10 for the bed."

"Hot tub was cold some days warm other days, the cleaning staff was good but after they would clean a room my husbands jewelry was missing. "

"Full breakfast and plenty of variety of choice. Provided 2 complimentary adult drinks each night of stay and choices of 3 restaurants for dinner "

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."