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"Great, city center location. Shops and restaurants are within walking distance. Easy accessibility made up for some of the issues within the room. On ... " More

By a verified traveler on Mon 19 Jul 2021

Hotel Description

3.5-star apartment in Old San Juan

City center stay

With a stay at this Old San Juan apartment, you'll be steps from Museo del Mar and Teatro Tapia. Calle Fortaleza and Plaza de Colon are also within half a mile (1 km).

Terrace

Free WiFi in public areas, a terrace, and express check-out are available at this apartment. Luggage storage and concierge services are also provided.

Free WiFi, cable TV

The 10 apartments have TVs with cable channels and offer free WiFi and room service.

San Geronimo (Interior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room Oct 3 - Oct 4

Basic Room (Plaza de Armas)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

La Princesa (Interior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Fortaleza Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

San Justo (Interior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Fortaleza Suites ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Fortaleza Suites

Everyone (2) Couples (1) Family (4)
3 out of 5
Great, city center location. Shops and restaurants are within walking distance. Easy accessibility made up for some of the issues within the room. On the 1st night, we discovered a small leak over the bed and mold in the bathroom. Understanding the hotel's age and the rebuilding process due to hurricane Marie, we know everything is a work in progress. For the overall value of the trip and the experience, we enjoyed ourselves.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by Katherine

Thank you very much for choosing Puerto Rico as your vacation destination and for staying in Fortaleza Suites. It was our pleasure having you here! Regarding the leak in the room and the mold, we have started working on it already, but thank you for informing and we are sorry for the inconvenience. Please make sure to notify us while staying in the hotel as well, so we can make the necessary arrangements. Have a safe flight home!

3 out of 5
Great location. Nice staff. Only thing I had is cold water for two days!! My mom went back a week later to stay in the same room and cold water again.

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 28, 2021 by Elizabeth

Dear guest, we are sorry for the inconvenience. Next time please let the reception know so they can help you out with the situation.

4 out of 5

Posted by on Sep 18, 2020

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Comment from Hotel Management

Sep 18, 2020 by Zoe

Thank you for staying with us.

5 out of 5
right in the middle of where we wanted to be. Short Uber to cruise terminal. Super comfy beds and good size shower. We were worried about possible noise because our room was literally right behind the desk, but with strict quiet times it was a total non-issue. Super friendly front desk and very helpful. Had coffee in public area but no restaurant, but with many to choose from right outside the doors.Would definitely stay again.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 16, 2019 by Elizabeth

Thanks for staying with us! ^_^ Cordially, Elizabeth ^_^

5 out of 5
The rooms were very quaint. It was like you were in a private little village. Friendly staff.

Posted by , from Elk Rapids Michigan USA 🇺🇸 on Feb 18, 2019

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Comment from Hotel Management

Feb 18, 2019 by Marcia

Thanks for staying with us.

2 out of 5
I was disappointed. The wifi barely worked, the tv didn't turn on. I got bit by bugs. Overall, not a good hotel for the price I paid for it because it was expensive.

Posted by on Mar 18, 2017

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Comment from Hotel Management

Apr 15, 2017 by Maricruz

Dear Guest, Sorry your accommodation was not 100%, the only time our internet is down, is when there is a sector being affected , otherwise our internet is good, hope you give us amother chance

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

As a guest of Fortaleza Suites, you'll find a terrace, concierge services, and room service (during limited hours). WiFi and wired Internet are free in public spaces. This 3.5-star San Juan apartment is smoke free.

  • 10 guestrooms or units
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Room Amenities

Fortaleza Suites offers 10 accommodations with complimentary toiletries. Televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Hair dryer available
  • Toiletries (free)

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - 1:00 AM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 1:00 AM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fortaleza Suites
  • Fortaleza Suites Apartment
  • Fortaleza Suites Apartment San Juan
  • Fortaleza Suites San Juan
  • Fortaleza Suites San Juan
  • Fortaleza Suites Apartment
  • Fortaleza Suites Apartment San Juan
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.