Explore top 2026 5 Star Hotels in Downtown Orlando

"Accommodated me the room in sanr building as family. Pool and Jacuzzi were real nice also great location . "

"Checked in early at 1pm expecting to have some great experience. The keys given were not working. And the logistical nightmare to send the security to my room to allow me into the room took forever. Finally after I went into the room, I saw the bathroom floor towels were missing. I was told to wait in the room for someone to come with the towels. I waited and they took forever to arrive. When I gave up and came out of the room and started walking out, the guy with the towels met me at the stairs. I explained to him that I am going out and I don't have the keys to my room I just walked out of he told me he didn't have the keys either and causing me to walk back to my door again and wait for security again to open the door and the security again never showed up. At which point he was handing out the towels to me saying he can't wait. I also said that I am not going to hold the towels like a fool for the security to show up and he left with the towels. And then when I went downstairs towards the pool, the security met me downstairs at the elevator saying they are coming to my room. Went to the checkin, stood in the long line and got the new keys. It was already 4:00 PM by now. At which point I walked to the pool towards the pool but they closed the pool because of the rain. Meanwhile, I was telling every front desk, maintenance person I met to send towels to my room. I went into the room and no towels arrived. Kept calling from my room from 4:00 to 6:00 PM while the children wer"

"This is an ideal place to stay especially for young families. Very clean, yet extremely affordable. When our flight at Orlando airport was cancelled, we needed accommodations for 2 nights and luckily, a room was available. "

"Really clean, excellent services. Would go back in a heartbeat"

"The gym was small but adequate. The resort was great over-all. The only complaint i have is that there wasn't any hooks in the room to hang towels or anything. No where to hanf clothes. "

"Staff shows excellent customer service. "