Find and compare 5 Star hotels in Atwater Village

"Great service"

"There was an issue with my check in, due to delay issues- which I tried to correct with the property via Expedia. And go no response. So I decided to keep the reservation as is to not lose it all together. Assuming it was pre paid, that I’d have my room secured. I checked In online via the email sent by the property. I actually arrived the next morning due to previously mentioned complications. I was told at the desk that they did not have a room for me and couldn’t guarantee one. That the online stuff does not get communicated to the property itself. So what’s the point then? When the Expedia agent called, she was told I’d have a room. So I called myself to make sure, and again was told by a second person that they couldn’t guarantee me one. Meanwhile, they had rooms listed as available online. Finally, I’m transferred to a supervisor who was less than helpful and unwilling to help me AT ALL, and said it was Expedia who had to figure it out and give me a refund. After talking with Expedia a third time, they were able to get me a partial refund for the first night, which was not even the whole amount for that night, but still could not guarantee me a room. FINALLY, I went back after 4 pm and was able to get a room for the night. The whole process was ridiculous and unnecessary. The customer support at this property is trash. "

"Great place, I arrived around 1 AM, and the Night Auditor at Front desk was nice. He took care of me and helped me select a room that was right for me since I had selected a shared room and I didn't know what to expect. "

"Great Hotel"

"Very nice hotel, used to attend a concert at SoFi worked great. Clean rooms. The hallways had bad carpet but the rooms iteself were nice "

"These rooms are small more like a pod, but very functional. I really enjoyed my stay. Maria at the bar was fantastic!"