Find a Hotel in West Samoset

"The room was clean and well prepared and breakfast was very good. "

"The room was clean and new. The location was perfect. However the shower was flooding the bathroom to the point where it was reaching the threshold into the room. I contacted the staff who sent a maintenace person. The said the shower was missing some kind of gasket. I also think it was not draining properly. I ask for more towels to contain the water but they did not bring enough . In fact they brought kess including no rags. By day 3 it was really. One time i called and the person at the desk was sort of rude saying they could check me out like i had somewhere else to ho. Finally a different maintenace guy showed up and was able to piece meal some stuff from other showers. It did not totally solve the problem but it was better. Finally later that night they brought sufficent towels but was leaving the next day. The whole experience just distracted from my vacation. I have text and pictures as that is how you interact with the desk. I would also recommend a microwave and a long mirror. Overall the place is nice but unfortunately my stay was not up to par because of the shower."

"Great"

"This was one of the worst places ever. For starters, the front desk clerk tried to deny my granddaughter‘s service pet by saying that people with PTSD/anxiety do not need service dogs they have emotional support animals when in fact that is far from the truth. She told me that I would need to find another place for the animal to stay. I went outside and told my granddaughter what was said and my granddaughter became hysterical. Thankfully, her dog was there to calm her down. I called the office and spoke to the front desk, clerk again and told her that the dog was in fact, a service dog and should not be denied access to the property. I also told her that my granddaughter became hysterical when I told her the dog couldn’t stay. The woman then stated that she would alert everybody that the dog is a service dog, but never once apologized for denying the dog in the first place or for causing my granddaughter to have a breakdown. Then, at about 1:30 in the morning, my phone rings. I woke up from the phone ringing, but did not answer it because I didn’t want to wake my granddaughter or my husband up so I let it go to voicemail. Next, comes a text stating that a dog was found and they wanted to know if it was my dog. It’s a trained service dog, so why would they call me or text me in the middle of the night to ask me if that dog belonged to me? The place was equivalent to a Days Inn. A motel, not a resort or a hotel. It was also dirty and smelled musty. I checked out after 1 day"

"Had a lovely 2 night stay at the hotel. Breakfast was good and fresh. Had one traveler who would have liked bacon instead of sausage. Was very touched to have two cupcakes waiting in the room as it was my birthday the day we arrived. Lovely staff and very accommodating. Would definitely stay again when in the area."

"Amazing staff. Unfortunately Tub backed up & pool drinks were overpriced, no clean pool towels in bin first evening, hot tub jets didn’t work."