Find a Hotel in West End

"Perfect as promised"

"Great location!"

"Parking garage hard to find staff can communicate where , I called from up stairs to see if I could eat downstairs restaurant, was told yes. However when I got down there no one was there to order food or drinks we wait 10 mins the lady at the front tried to make a margarita but I had to tell her step by step and then we stopped trying. Went up stairs while leaving my kids downstairs to get a charger. Came back the man was there he didn't know how to make the drink either . So once we got the drink right I tried to order my kids dinner. Just for him to tell me he was closing the kitchen because he was going. To be the only staff there and was not a robot and can't run everything. So we walked the streets after a very long drive from NC to the zoo which was not worth the 40$ we spent as all the exhibit were closed. The rooms have not microwave. The parking ticket when you pay to park days you have 15 mins after parking to leave but once you pay it says 10 min not 15. Well I have a 1 and 2 year old and 15 years it was hard getting everything in the car and them in 10 mins. So we ended up paying additional 9$ bring the Total to 49$. I will say I love the breakfast but I will stick to the Marriott with the microwave and other amenities I love and pleasant staff . Never doing hyatt again understand no communication very inconvenient for family specific a single mom "

"THE ROOM WAS VERY S ALL, NIT AS SHOWN IN PICTURES. WAHROOM WAS DIRTY, CARPETS WERE STICKY AND WINDOWS WERE UNLOCKED KNWOING THAT WE HAVE KIDS NO SAFETY PRECAUTIONS WERE TAKEN"

"Great location and friendly staff, but unbearably hot room. We knew ahead of time and brought 2 fans from home, but still uncomfortable (mid 80s at beginning of April). Not enough storage for items. No screens on the windows that we needed to keep open for some kind of air flow (thank goodness no bugs yet). Very odd smell in room from cleaning products we assume. If looking for a suite for bigger family on a budget, it is a safe (loud) area, but we won't stay here on our next DC trip."

"We had a great 4 day stay here. The room was large, the bed comfortable, and there were 2 full size closets. The shower room looked like it may have had water damage but it was clean. Everyone was very nice and welcoming. It was in a great location. I would definitely stay here again. "