Book a hotel near Union Square Park, Union Square

"Before we had gotten there I had thought I paid the full amount including accidental fees. When I arrived there I had to pay an additional 200+ dollars for any damage done in the room and accidental fees. To then find out that valet parking is taking out of that charge. It was not enough communication. Room service came on our last day, sheets were not changed. I received wash clothes that had black spots on them. In order to go to the pool you have to reserve a spot. I was really shocked for this to be Hyatt Place, this is normally a 4.5 star hotel. I wasn’t able to get the original room I paid for , but the staff was nice about that. "

"Incredible location and harbor views. Big room. Would have liked a regular duvet but it was a thinner one. Very friendly staff. I parked in a big parking garage called Harbor 5. I thought it was going to be payed for by the hotel but it wasn’t. $35 per 24 hours. Felt like a safe neighborhood. Check out was 12 noon which I liked. I would come back. "

"The building is a nice example of 1930s style and architecture, but it shows serious signs of wear and tear in the hallways and in the rooms. The rooms are modest at best. The "fitness center" is basically none existent, the staff isn't very knowledgeable of the local area, I waited for 20mins at valet to drop off my vehicle when I arrived, the breakfast buffet was cancelled some time ago, but they still advertise it as an offering... needless to say it is very overpriced for what they're actually offering. "

"Great location. Little details missing. The message the hotel presents is elegance, yet there are jus"

"Had a relaxing staycation here, beautiful rooms. good food/bar will be back soon "

"Fairly smooth registration. Hotel is large but is very dated. The phone in my room did not work. I informed staff and they told me it would be fixed. That never happened. I also mentioned the bathroom door was broken and would not lock. I was told maintenance would repair. Again, no results. The following morning, hotel lost hot water due to issues with their hot water heater. I couldn't call them to ask of the issue, as my phone was broken therefore, had to physically travel down to the lobby to inquire of the issue. Several other patrons complained however, staff could not provide a timetable for when repairs would be made. Several staff members tried to empathize however, others could not be bothered. Instead of reimbursement, I was offered "quick bucks" for a future stay, but I do not plan to stay there ever again. I am disappointed with Expedia and plan to broadcast this further. "