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Hotel Indigo Baltimore Downtown, an IHG Hotel

4-star property
24 West Franklin Street, Baltimore, MD 1-855-201-7819
4.3 out of 5
Very good!
See all 16 travelocity Reviews

"Super hotel... Just be sure to Uber to and from. " More

By a verified traveler on Mon 15 May 2023

Points Of Interest

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Hotel Description

4-star Beaux Arts hotel near Peabody Institute of the Johns Hopkins University

Mount Vernon stay

A stay at this Mount Vernon hotel places you steps from Walters Art Museum and within a 5-minute walk of Peabody Institute of the Johns Hopkins University. Also, Washington Monument is within half a mile (1 km) and USS Constellation is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a grocery/convenience store, and a lobby fireplace are also offered.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$120* Per night/room Jun 18 - Jun 19

Suite, 1 King Bed (Bi-Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Indigo Baltimore Downtown, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Baltimore Downtown, an IHG Hotel

Everyone (6) Couples (3) Family (7)
4 out of 5
Super hotel... Just be sure to Uber to and from.

Posted by on May 15, 2023

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Comment from Hotel Management

May 17, 2023 by General Manager

Dear Michael, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Hotel Indigo Baltimore Downtown.Safe Travels,Eric ReyesGeneral Manager

5 out of 5
The rooms are spacious and well decorated. The public places are well appointed and welcoming. Every employee went out of their way to please our party, for our special occasion

Posted by , from Madison on Mar 25, 2023

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Comment from Hotel Management

Mar 26, 2023 by General Manager

Dear James, It was a pleasure accommodating you at Hotel Indigo Baltimore Downtown, and we appreciate the excellent review. We are delighted that you enjoyed your room and that the service provided by our staff! We hope you will make us your home away from home whenever your travels bring you back to Baltimore.Safe Travels,Eric ReyesGeneral Manager

5 out of 5

Posted by on Dec 4, 2022

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Comment from Hotel Management

Apr 30, 2023 by General Manager

Dear Kaitlyn, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hotel Indigo Baltimore Downtown. We look forward to your return and wish you all the best with your future travels.Safe Travels,Eric ReyesGeneral Manager

4 out of 5
Nice room and staff is very friendly and courteous

Posted by , from Whitestone on Sep 16, 2022

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Comment from Hotel Management

Sep 17, 2022 by General Manager

Dear Anna, It was our pleasure accommodating you at Hotel Indigo Baltimore Downtown. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.Safe Travels,Eric ReyesGeneral Manager

5 out of 5

Posted by on Apr 18, 2022

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5 out of 5
I wanted to take my beau to the inner harbor for his birthday, I really wanted something right on the harbor but all those hotels reviews weren’t too great. Indigo had the best reviews so I went with them, it is a 15min walk to the harbor but it was well worth it, gave us a chance to walk & talk see the downtown area, also get some cardio in. The hotel is nice clean & comfy, it has a bar & restaurant inside, we had breakfast and it was pretty good. I would def stay there again when visiting Baltimore.

Posted by , from Millville on Sep 6, 2021

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Comment from Hotel Management

Sep 9, 2021 by General Manager

Telisha, thank you for choosing Hotel Indigo Baltimore Downtown for celebrating your partner's birthday. We are happy to know you enjoyed our spotless property, delicious breakfast, as well as our prime location. It was our pleasure hosting you both, and we look forward to welcoming you both again. Safe Travels, Jason C. General Manager

5 out of 5
Front desk check-in was smooth and friendly. Bartender Scott was excellent!

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 22, 2021 by General Manager

Thank you for the excellent review and particularly for complimenting our staff. Every member of our team is devoted to ensuring our guests' complete comfort and satisfaction, and we are delighted to know we exceeded your expectations! Thank you for being our guest, and we look forward to welcoming you to Hotel Indigo Baltimore Downtown in the future. Safe Travels, Jason C. General Manager

4 out of 5
Didn't like hauling heavy suitcases up several front steps. Offers across-(busy)street parking with daily rate plus additional daily cost each time car is driven out and back. Other than that rooms, passageways, and elevators were very clean, as was lobby and cafe/bar area. Check in was very quick.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 26, 2021 by General Manager

We are delighted you loved so many aspects of our hotel. We appreciate your observations and will share your feedback with our team as we are continually striving to ensure a perfect visit for every guest. We hope we have another opportunity to welcome you back when you return to Baltimore. Safe Travels, Jason C. General Manager

2 out of 5
check in was disappointing. i made arrangement a month in advance, and when i got here they couldn’t find my reservation. staff was very helpful and friendly about it.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by General Manager

Thank you for staying with us and for taking the time to write a review. We take pride in offering exceptional service; therefore, we regret the inconvenience you had at the time of check-in. On the positive side, we are happy our associates took great care of you. We appreciate your feedback and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Safe Travels, Jason C. General Manager

3 out of 5
The hotel is in a great location but the king suite we booked was not cleaned we'll at all. There were pills and popcorn on the floor under the sofa. A water bottle was on the floor. It just seem like it wasn't vacuumed of dusted. Additionally there was not garbage can in the rooms. We had ask for a garbage bag and service the room ourselves. Cool location but not worth the labor I had to put in to clean up. Nights as well booked an Airbnb.

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 8, 2021 by General Manager

Thank you for your review. We apologize for the cleanliness issues you encountered in your room and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with the fresh accommodations they deserve. We hope you will consider a return visit so we can make it up to you. Safe Travels, Jason C. General Manager

About the Hotel Indigo Baltimore Downtown, an IHG Hotel

Location 24 West Franklin Street, Baltimore, MD 21201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the business-friendly Hotel Indigo Baltimore Downtown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 162 guestrooms or units
  • 9 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1907
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Baltimore Penn Station (1.8 km / 1.1 mi)
  • Metro station: Lexington Market Light Rail Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Indigo Baltimore Downtown, an IHG Hotel offers 162 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Poets Cocktails & Eats - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Boat tours nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 16
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 4
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–30.00 for adults, and USD 10.00–30.00 for children
  • Self parking fee: USD 13 per day
  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Baltimore Mt Vernon
  • Indigo Baltimore Downtown
  • Mount Vernon Hotel
  • Mount Vernon Hotel Baltimore
  • Vernon Hotel
  • Hotel Indigo Baltimore Mt Vernon
  • The Mount Vernon Hotel
  • Hotel Indigo Baltimore Downtown
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Hotel
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Baltimore
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Hotel Baltimore

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 4 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.