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Hotel Indigo Baltimore Downtown, an IHG Hotel

4-star property
24 West Franklin Street, Baltimore, MD 1-855-201-7819
4.2 out of 5
Very good!
See all 14 travelocity Reviews

"I wanted to take my beau to the inner harbor for his birthday, I really wanted something right on the harbor but all those hotels reviews weren’t too ... " More

By a verified traveler on Mon 06 Sep 2021

Points Of Interest

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Hotel Description

4-star Beaux Arts hotel near Peabody Institute of the Johns Hopkins University

Mount Vernon stay

With a stay at this Mount Vernon hotel, you'll be steps from Walters Art Museum and Peabody Institute of the Johns Hopkins University. Also, Washington Monument is within half a mile (1 km) and USS Constellation is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a grocery/convenience store, and a lobby fireplace are also offered.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$142* Per night/room Jul 31 - Aug 1

Room, 1 Queen Bed (Soaking Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Bi Level)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Indigo Baltimore Downtown, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Indigo Baltimore Downtown, an IHG Hotel

Everyone (7) Couples (2) Family (6)
5 out of 5
I wanted to take my beau to the inner harbor for his birthday, I really wanted something right on the harbor but all those hotels reviews weren’t too great. Indigo had the best reviews so I went with them, it is a 15min walk to the harbor but it was well worth it, gave us a chance to walk & talk see the downtown area, also get some cardio in. The hotel is nice clean & comfy, it has a bar & restaurant inside, we had breakfast and it was pretty good. I would def stay there again when visiting Baltimore.

Posted by , from Millville on Sep 6, 2021

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Comment from Hotel Management

Sep 9, 2021 by General Manager

Telisha, thank you for choosing Hotel Indigo Baltimore Downtown for celebrating your partner's birthday. We are happy to know you enjoyed our spotless property, delicious breakfast, as well as our prime location. It was our pleasure hosting you both, and we look forward to welcoming you both again. Safe Travels, Jason C. General Manager

5 out of 5
Front desk check-in was smooth and friendly. Bartender Scott was excellent!

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 22, 2021 by General Manager

Thank you for the excellent review and particularly for complimenting our staff. Every member of our team is devoted to ensuring our guests' complete comfort and satisfaction, and we are delighted to know we exceeded your expectations! Thank you for being our guest, and we look forward to welcoming you to Hotel Indigo Baltimore Downtown in the future. Safe Travels, Jason C. General Manager

4 out of 5
Didn't like hauling heavy suitcases up several front steps. Offers across-(busy)street parking with daily rate plus additional daily cost each time car is driven out and back. Other than that rooms, passageways, and elevators were very clean, as was lobby and cafe/bar area. Check in was very quick.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 26, 2021 by General Manager

We are delighted you loved so many aspects of our hotel. We appreciate your observations and will share your feedback with our team as we are continually striving to ensure a perfect visit for every guest. We hope we have another opportunity to welcome you back when you return to Baltimore. Safe Travels, Jason C. General Manager

2 out of 5
check in was disappointing. i made arrangement a month in advance, and when i got here they couldn’t find my reservation. staff was very helpful and friendly about it.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 22, 2021 by General Manager

Thank you for staying with us and for taking the time to write a review. We take pride in offering exceptional service; therefore, we regret the inconvenience you had at the time of check-in. On the positive side, we are happy our associates took great care of you. We appreciate your feedback and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Safe Travels, Jason C. General Manager

3 out of 5
The hotel is in a great location but the king suite we booked was not cleaned we'll at all. There were pills and popcorn on the floor under the sofa. A water bottle was on the floor. It just seem like it wasn't vacuumed of dusted. Additionally there was not garbage can in the rooms. We had ask for a garbage bag and service the room ourselves. Cool location but not worth the labor I had to put in to clean up. Nights as well booked an Airbnb.

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 8, 2021 by General Manager

Thank you for your review. We apologize for the cleanliness issues you encountered in your room and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to make sure we redouble our efforts towards providing our guests with the fresh accommodations they deserve. We hope you will consider a return visit so we can make it up to you. Safe Travels, Jason C. General Manager

5 out of 5
I liked the historical feel and charm. Will definitely stay there again.

Posted by , from Fayetteville on Dec 2, 2020

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Comment from Hotel Management

Dec 2, 2020 by Kim, Guest Relations Supervisor

Dear DM, Thank you for your lovely review. We look forward to your next stay. Stay safe until then.

4 out of 5

Posted by on Aug 22, 2020

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Comment from Hotel Management

Aug 23, 2020 by Jason

Thank you for staying with us and for your review! Look forward to seeing you again soon!

4 out of 5
Well located, very comfortable beds. Two things, though. There were no towel bars...one hook only...in the bathroom, so it was hard to hang towels for reuse. Second, some used room service stuff...plates, napkins, food debris etc.(or maybe it was guest takeout sat on a table near the 8th floor elevator for about 36 hours.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by General Manager

Thank you for your lovely review of Hotel Indigo Baltimore Downtown. We are delighted you enjoyed our excellent location and comfortable beds. However, we apologize we did not properly service your room. We will share your comments with our housekeeping staff, and we will be more diligent in our efforts. Also, we have made a note of your feedback concerning the bathroom and hope to have the opportunity to welcome you back soon. Safe Travels, Jason Curtis, General Manager

5 out of 5
Staff is very friendly and welcoming. Always asking everyone if they can be helped in any way. before i booked - i wondering if hotel was too far from where we wanted to spend the day, but Uber was the way to go and get everywhere we needed. Parking deck super affordable! I would highly recommend this hotel to anyone. Stayed in a corner room, all the windows and natural lighting was perfect.

Posted by on Aug 21, 2018

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Comment from Hotel Management

Aug 22, 2018 by General Manager

Thank you for making the Hotel Indigo Baltimore Downtown a part of your travel plans. We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel. Your recommendation is appreciated, and we look forward to welcoming you back. Safe Travels, Jason C, General Manager

4 out of 5
Stayed two nights. Comfortable, clean, nice location, friendly accommodating staff, convenient parking. Brothers also booked a room for one night and were very satisfied.

Posted by on May 27, 2018

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Comment from Hotel Management

Jun 2, 2018 by General Manager

Thank you for your glorious comments regarding your stay at Hotel Indigo Baltimore Downtown. We are thrilled to read you were impressed with our hospitality, and that you enjoyed everything else that we offered while you were here. It was a pleasure serving you, and we look forward to hosting you again soon. Safe Travels, Jason C, General Manager

About the Hotel Indigo Baltimore Downtown, an IHG Hotel

Location 24 West Franklin Street, Baltimore, MD 21201

Renovations + Closures

The following facilities are closed on Monday:

  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the business-friendly Hotel Indigo Baltimore Downtown, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Baltimore hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 9 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 1907
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Baltimore Penn Station (1.8 km / 1.1 mi)
  • Metro station: Centre Street Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Indigo Baltimore Downtown, an IHG Hotel offers 162 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Poets Cocktails & Eats - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby
  • Windsurfing nearby
  • Boat tours nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 4
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 30.00 for adults, USD 10.00 and USD 30.00 for children (approximately)
  • Self parking fee: USD 13 per day
  • Valet parking fee: USD 60.00 per night
  • Nearby parking fee: USD 60.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Indigo Baltimore Mt Vernon
  • Indigo Baltimore Downtown
  • Mount Vernon Hotel
  • Mount Vernon Hotel Baltimore
  • Vernon Hotel
  • Hotel Indigo Baltimore Mt Vernon
  • The Mount Vernon Hotel
  • Hotel Indigo Baltimore Downtown
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Hotel
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Baltimore
  • Hotel Indigo Baltimore Downtown, an IHG Hotel Hotel Baltimore

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.