4/10 Poor
Nathan
Traveled with group, Traveled with family
Feb 6, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Horrible Rude housekeeping manager
Mixed feelings about hotel. First of all check in process was good. They had the exact room type I reserved. The pool was good but hot tub jets didn't work. We called to see if they could fix it and they got them working for a little bit but they quit working shortly after again.
Our room was clean and beds were comfortable.
The evening social hour was nice. Very good drinks.
The breakfast was horrible. I'm very familiar with hotel free breakfast and other drurys are usually great. The eggs were very runny and soggy. The biscuits were hard as Rock. The sausage had a very funky taste as well... probably wasn't real sausage.
The most disturbing thing was on the day of checkout I'm sitting in my bed relaxing in my an hour and half before I had to checkout and the housekeeping manager lady came barging into my room without even knocking. I was only wearing my T-shirt and underwear and quickly had to get dressed. She then says, oh someone still has stuff in here and walks back out of the room. I then go out of the room and asked her what was going on. She then laughed and said oops most people are out by now I'm just checking all the departures. I said last I checked I still have an hour and half and she said yup no problem. I said well don't you normally knock before barging in and she said it's normally fine as most leave by now... This really upset me and if that's how a manger is leading and training her team I prefer never to come back.
Nathan
Stayed 1 night in Feb 2024