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"Nice rooms Staff not very helpful or welcoming I had much better experience with other branches as I have SPG membership " More

By a verified traveler on Mon 02 Jul 2018

Hotel Description

Enjoy the indoor pool at this 3.5-star Northville hotel

In suburbs

At this Northville hotel, you'll be within 3 miles (5 km) of Farmington Hills Ice Arena and 6 miles (10 km) of Twelve Oaks Mall. Suburban Collection Showplace and Laurel Park Place are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 16 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

WiFi, LCD TVs

Along with WiFi, the 238 guestrooms offer 24-hour room service and LCD TVs. Premium bedding, coffee/tea makers, and free weekday newspapers are also available.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$93* Per night/room Oct 25 - Oct 26

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Detroit Novi Hotel ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Detroit Novi Hotel

Everyone (12) Couples (2) Family (5)
3 out of 5
Concierges microwave & coffee machine were not functioning properly; staff member brought decaf coffee & kept saying she getting a regular pot of coffee but after over an hour it never arrived. Food was very salty. Ample supply of bottled water & other beverages& treats.

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 27, 2019 by Blake

Thank you for taking the time to let us know about your most recent stay. We do apologize about the difficulties you experienced while staying with us.

4 out of 5
Desk staff was great!! Hotel is very nice and modern. Would stay there again.

Posted by on Aug 27, 2019

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2 out of 5
Came into a room and had stains all over the bed Under construction had a makeshift restaurant service was extremely slow Pool was so cold the children wouldn’t go in it

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by Blake

Thank you for taking the time to let us know about your most resent stay. Here at the Sheraton we strive to provide a high level of customer service. It's clear that we didn't meet your expectations and for that we are truly sorry.

4 out of 5

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Blake

Thank you for taking the time to let us know how we are doing.

2 out of 5
house keeping /everyday in the evening we have tell them towels

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 28, 2019 by Blake

We do apologize about the inconvenience you experienced with regards to housekeeping. Steps have been taken to prevent issues like this in the future. Thank you for your time and comments and thank you for your recent stay.

5 out of 5
The staff was very friendly welcoming. The hotel was under construction and they made sure our stay was comfortable. I would definitely would recommend this hotel for your next stay

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 3, 2019 by Elshawn M-Operations Manager

Thank you for sharing such a wonderful review about your experience. We truly appreciate your patience with us as we undergo our hotel remodel and look forward to the complete reveal later this year.

4 out of 5
Nice rooms Staff not very helpful or welcoming I had much better experience with other branches as I have SPG membership

Posted by on Jul 2, 2018

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Comment from Hotel Management

Jul 9, 2018 by Elshawn Morton-Front Office Manager

Thank you for sharing your review about your visit. I am truly sorry that our staff did not make you feel welcomed and delighted while staying with us. This is not typical of our staff and we sincerely hope you consider staying with us again.

4 out of 5

Ok

My experience was ok although i thought it was strange for housekeeping to come into your room early in the morning way before checkout time.

Posted by on Feb 27, 2018

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Comment from Hotel Management

Feb 28, 2018 by Elshawn Morton-Front Office Manager

Thank you for sharing about your hotel stay with us. I truly apologize for the room intrusion earlier before your scheduled check out time. This is not typical of our hotel cleaning staff and we will be sure to address this issue with the appropriate department. We hope to see you again if your travels bring you back to our area.

5 out of 5

Great hotel, love the staff

Hotel was excellent for the price. A lot of comfort

Posted by on Jul 11, 2017

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Comment from Hotel Management

Jul 14, 2017 by Brandon

thanks for the positive comments.

4 out of 5

Hotel stay for safety conference

Facility and staff were above average, a little more expensive than I wanted to pay- overall above average

Posted by on Apr 13, 2017

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About the Sheraton Detroit Novi Hotel

Location 21111 Haggerty Rd, Northville, MI 48375

Property Features

Sheraton Detroit Novi Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 8800 square feet (818 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Detroit Novi Hotel. Free self parking is available. This 3.5-star Northville hotel is smoke free.

  • 238 guestrooms or units
  • 7 levels
  • 8800 sq ft of conference space
  • 818 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Detroit, MI (DTW-Detroit Metropolitan Wayne County) (35.2 km / 21.9 mi)
  • Parking: Free self parking

Room Amenities

Sheraton Detroit Novi Hotel offers 238 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 37-inch LCD televisions come with pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11:00 AM.

NoVI Craft House - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 1 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.95 for adults and USD 7.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per pet, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Detroit Novi
  • Detroit Novi Sheraton
  • Detroit Sheraton Novi
  • Novi Detroit
  • Novi Sheraton
  • Sheraton Detroit Hotel
  • Sheraton Detroit Hotel Novi
  • Sheraton Detroit Novi Hotel Northville
  • Sheraton Novi
  • Sheraton Novi Detroit
  • Sheraton Detroit Novi Hotel Novi
  • Sheraton Detroit Novi Hotel
  • Sheraton Detroit Novi Northville
  • Sheraton troit Novi ville
  • Sheraton Detroit Novi
  • Sheraton Detroit Novi Hotel Hotel
  • Sheraton Detroit Novi Hotel Northville
  • Sheraton Detroit Novi Hotel Hotel Northville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/Detroit-Hotels-Sheraton-Detroit-Novi-Hotel.h13598-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.