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"Friendly housekeeping and staff. Helped us with all of our needs " More

By a verified traveler on Wed 09 Dec 2020

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Hotel Description

Enjoy free breakfast at this Novi hotel

In Novi

You'll find Ascension Providence Hospital Health Center at 7 Mile and Farmington Hills Ice Arena within 3 miles (5 km) of this hotel. St. Joe's Medical Group and St. Mary Mercy Primary Care Farmington Hills are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 125 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Nov 11 - Nov 12

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Detroit Novi Haggerty Road ratings based on 15 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Detroit Novi Haggerty Road

Everyone (3) Couples (7) Family (3)
5 out of 5
Friendly housekeeping and staff. Helped us with all of our needs

Posted by , from Novi, MI on Dec 9, 2020

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Comment from Hotel Management

Dec 10, 2020 by Hotel Management

Judy, thank you for the generous review of Extended Stay America. We are delighted to know you had a comfortable stay and that our staff took great care of you. Your compliments will surely be shared with our team. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management

3 out of 5
Room was ok. No house keeping due to covid 19. driveway enterance to hotel needs work. Sign not visible from road. Those who dont know area would drive past. Housekeeping and front desk associate friendly.

Posted by on Jul 27, 2020

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Comment from Hotel Management

Jul 28, 2020 by Hotel Management

We appreciate you taking the time to leave your review. It is nice to know you were pleased with our friendly staff. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management

2 out of 5
Overnight front desk personnel was very rude. She acted like we were bothering or inconveniencing her when we asked for a new room key because ours wasn't working and also when we asked for change to use the vending machine.

Posted by , from Ohio on Jun 7, 2020

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Comment from Hotel Management

Jun 8, 2020 by Hotel Management

Wilber, thank you for your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services. We have shared your concerns with our Front Office Manager and staff, so this issue does not occur again. Please consider being our guest again so we can serve you better. Sincerely, Hotel Management

5 out of 5
Nice looking location didnt like the smell of smoke in entrance

Posted by , from U.P on Jan 13, 2020

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Comment from Hotel Management

Jan 13, 2020 by Hotel Management

Thank you for your review. We are glad you liked our wonderful location. However, we are sorry for the issues you encountered due to smoke. We value your comments and hope to see you again soon. Sincerely, Hotel Management

2 out of 5
It was affordable for a short duration stay, but do not be fooled with the term “continental breakfast”. I do not think that oatmeal packets, grocery store muffins/breakfast bars, and two coffee dispensers is any continental breakfast I have experienced in the past. Front desk staff was helpful in resolving my lack of bath linens after the second trip to the front desk that morning.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Nov 30, 2019 by Hotel Management

Bhaby, we are sorry to learn how disappointed you were with our breakfast offerings. It is never our intention to disappoint you, and we will make a note of your feedback as we plan any changes to it. On a positive note, we are glad you appreciated our front desk staff for their service and that you found us to be reasonably priced. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management

2 out of 5
Good location. However, clerk was not welcoming at all, just asked for my last name and my credit card. Not even a hello or good afternoon. Room was not vacuumed. No coffee maker or blow dryer. I found a bar of soap in the bed under the fitted sheet. It was an unused bar of soap, still in the wrapper, but in the bed? Air conditioning/ heating unit was loud.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Hotel Management

Thank you for your review and for choosing to stay with us. We apologize for the disappointment you had with one of our associates. We will share your feedback with her, and be assured steps would be taken to ensure such mistakes does not repeat in the future. Please note, coffee-maker and hairdryers are available at the front desk. We are also sorry for the problems you experienced with the maintenance and housekeeping in your room. Your concerns will be shared with the appropriate teams to review and action and fix it immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management

4 out of 5

Posted by on Aug 26, 2019

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5 out of 5
The staff was super friendly & helpful,nice rooms!!

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 8, 2019 by Hotel Management

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your well-kept suite. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management

1 out of 5
Asked for Handicap room on first floor called in advance day before to confirm I went to check in at 4:30 room was not cleaned or bed made. Had a Kitchen with no utensils and a 1950's style stove. No face cloths and towel rack came out of the wall when a wet towel was placed on it . AC was loud and kept going on and off. Free breakfast was granola bars and the Coffeemate had expiration date. No bench for waiting outside for rides. Definitely would not recommend

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 2, 2019 by Hotel Management

Thank you for choosing to stay at our hotel. We apologize for the difficulties you encountered during your stay with us and for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your comments and hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management

1 out of 5
I did not stay the night. Too many issues ended up just canceling

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 14, 2019 by Hotel Management

Thank you for your comments. We are extremely sorry for the issues you encountered which prevented you from staying with us. We are looking in the matter very closely, as what went wrong. Please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, Hotel Management

About the Extended Stay America Suites Detroit Novi Haggerty Road

Location 21555 Haggerty Road, Novi, MI 48375

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Detroit Novi Haggerty Road also features laundry facilities, discounted use of a nearby fitness facility, and a front desk safe. Self parking is free. This Novi hotel is smoke free.

  • 125 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Detroit Novi Haggerty Road offers 125 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Detroit Hotel Novi
  • Extended Stay America Detroit Novi
  • Extended Stay America Novi
  • Novi Extended Stay America
  • Extended Stay America Detroit Novi Hotel
  • Extended Stay America Detroit Novi
  • Extended Stay America Suites Detroit Novi Haggerty Road Novi
  • Extended Stay America Suites Detroit Novi Haggerty Road Hotel

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.