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Embassy Suites by Hilton Detroit - Livonia/Novi

3.5-star property
19525 Victor Parkway, Livonia, MI 1-855-201-7819

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3.6 out of 5
Good!
See all 16 Travelocity Reviews

"Staff was extremely helpful. Great free breakfast and happy hour. Lots of shopping and dining in area. A little hard to find, minimal signage at stree ... " More

By TheGSquad, from Atlanta, GA, USA on Fri 24 Feb 2012

Points Of Interest

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Hotel Description

Enjoy the indoor pool at this 3.5-star Livonia hotel

In shopping district

Within 3 miles (5 km) of this Livonia hotel, you'll find Laurel Park Place and Farmington Hills Ice Arena. Oasis Golf Center and Northville Downs are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the 24-hour fitness center and free perks like cooked-to-order breakfast and free self parking.

Sofa beds, WiFi

Featuring conveniences like sofa beds and sitting areas, the 239 guestrooms also offer WiFi and TVs with cable channels. Other amenities include refrigerators, microwaves, and room service.

2 Room Suite - 1 King Bed, Accessible, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$111* Per night/room Sep 27 - Sep 28

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Room Suite - 1 King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Detroit - Livonia/Novi ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Detroit - Livonia/Novi

Everyone (7) Couples (1) Family (1)
4 out of 5
My schedule didn't fit the Manger's reception or the early breakfast times but the rest of the stay was good. My room had a very loud constant noise coming from the pool area below. ALL Night long.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 29, 2019 by Ryan

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 9, 2019 by Ryan

Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2 out of 5
There was a bed bug crawling on the pillow and when I killed it blood squirted everywhere. Disgusting scared to even go to sleep.

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 16, 2019 by Ryan D

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Sincerely, Ryan Dempsey Night Supervisor Embassy Suites by Hilton Livonia ryan.dempsey@hilton.com 734-462-6000

3 out of 5
I booked an ADA accessible room and one wasn’t available.

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 1, 2019 by Ryan

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5 out of 5

Posted by on Mar 3, 2019

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2 out of 5
Never ever ever stay here on a weekend. The pool had 50+ kids in it, we couldn’t even go for a swim. The omelet line took a half hour. It was nuts.

Posted by on Jan 27, 2019

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5 out of 5
This was a "local" stay for us across town from where we live. We mostly stay at Marriott hotels because they are reliably good. This Embassy Suites property was really great. Bed/pillow very comfortable. Quiet. Nice amount of room with the separate "living room" area. Really high end breakfast as hotel breakfasts go. HIghly recommend!

Posted by , from Shelby Twp., MI on Sep 23, 2018

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1 out of 5

The staff was so rude and overcharged me

I called a head of time to ask about incidentals and was told it was $20 total then when I checked in I double checked and asked the guy again and he insisted that it's going to be $20 then the next day I was charged 40 and when I went down to the front desk the staff that worked there was unbelievably rude and argumentative with me they were 100% wrong and kept trying to make excuses and actually arguing with me. I asked for a manager to begin with and the employee insisted that she try to help me then when it was clear that she could not and she was rude I had to reexplain myself to a manager which in turn resulted in the same conclusion where she just argued with me while the other staff member argue to her that I was wrong I have never in my life experienced this type of customer service and I don't know how these women have jobs

Posted by , from m on Apr 10, 2016

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1 out of 5

Horrible would never stay there again!

We were disrupted by guests next to us and the staff offered us snickers bars and made us switch rooms at 1 am. The loud rowdy guests were never confronted. We ended up leaving at 2 am because the night was ruined

Posted by on Sep 29, 2015

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5 out of 5

Great value.

Pros: Free breakfast, Close restaurants, Quiet, friendly staff
Cons: No free Internet
Staff was extremely helpful. Great free breakfast and happy hour. Lots of shopping and dining in area. A little hard to find, minimal signage at street and hotel is set back from road. No free wi-fi. We were with kids so the suite gave us the privacy we needed. Be sure to ask about the 'Joke Of The Day', the kids loved it!

Posted by , from Atlanta, GA, USA on Feb 24, 2012

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About the Embassy Suites by Hilton Detroit - Livonia/Novi

Location 19525 Victor Parkway, Livonia, MI 48152

Property Features

Embassy Suites by Hilton Detroit - Livonia/Novi offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 5000 square feet (450 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton Detroit - Livonia/Novi also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available. This 3.5-star Livonia hotel is smoke free.

  • 1 building
  • 239 guestrooms or units
  • 5 levels
  • 5000 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1989
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Detroit, MI (DTW-Detroit Metropolitan Wayne County) (34.1 km / 21.2 mi)
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Detroit - Livonia/Novi offers 239 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

Cascades Restaurant - This restaurant specializes in American cuisine.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.95 (rates may vary)
  • Pet fee: USD 75.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Detroit Embassy Suites
  • Embassy Suites Detroit
  • Embassy Suites Detroit Hotel
  • Embassy Suites Detroit Hotel Livonia/Novi
  • Embassy Suites Detroit Livonia/Novi
  • Embassy Suites Livonia/Novi
  • Embassy Suites Detroit - Livonia/Novi Hotel Livonia
  • Embassy Suites Livonia
  • Livonia Embassy Suites
  • Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
  • Embassy Suites Hilton Detroit Livonia/Novi Hotel
  • Embassy Suites Hilton Detroit Livonia/Novi Livonia
  • Embassy Suites Hilton Detroit Livonia/Novi
  • Embassy Suites by Hilton Detroit - Livonia/Novi Hotel
  • Embassy Suites by Hilton Detroit - Livonia/Novi Livonia
  • Embassy Suites by Hilton Detroit - Livonia/Novi Hotel Livonia

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.