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"The staff sent us a text after we had been in the room for a few minutes to see if we had any problems with the room. The few issues we had were take ... " More

By a verified traveler on Sat 31 Aug 2019

Hotel Description

Family-friendly 3-star hotel with free water park

Near the airport

Within 3 miles (5 km) of this Thunder Bay hotel, you'll find International Friendship Garden and Centennial Botanical Conservatory. Chapples Golf Course and Fort William Gardens are also within 3 miles (5 km).

Free water park, dining

Free water park access and an indoor pool are featured at this eco-friendly hotel. Bring the family and enjoy the children's pool, waterslide, and kid-friendly dining. Enjoy the fitness center and perks like free self parking and free WiFi.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 181 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include DVD players, microwaves, and room service.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$110* Per night/room Apr 16 - Apr 17

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Business Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Victoria Inn Hotel and Convention Centre ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Victoria Inn Hotel and Convention Centre

Everyone (1) Family (2)
1 out of 5

Not Good

Got the wrong room. General cleanliness and atmosphere of hotel was grimy. One half of hotel where elevator was located was being scraped and painted—felt like a worksite, not a hotel. Stumbled across a passed out drunk man on the stairwell. Staff was swift at solvingthe problem and also very nice, but that doesn’t make up for how crummy this hotel was. Not at all worth the price.

Posted by on Jun 21, 2018

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Comment from Hotel Management

Jun 26, 2018 by Carly Turmaine

I'm sorry to hear about your experience. Notifying the front desk of the room issue would help resolve it. We are constantly upgrading the appearance of the hotel, during your stay we have been replacing the wallpaper in the hallways.

4 out of 5
The staff sent us a text after we had been in the room for a few minutes to see if we had any problems with the room. The few issues we had were taken care of very quickly. It’s not a new place, but it’s very clean and I would definitely stay there again.

Posted by on Aug 31, 2019

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Comment from Hotel Management

Sep 2, 2019 by Carly

Thank you for your review! We look forward to seeing you again

5 out of 5
The rooms were clean and the pool is big. Lots of restaurants near by.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by r

Thank you for the Amazing review! Raymond General Manager

About the Victoria Inn Hotel and Convention Centre

Location 555 Arthur St W, Thunder Bay, ON P7E 5R5

Renovations + Closures

The following facilities are closed on Christmas Eve and Christmas Day:

  • Bar/lounge
  • Dining venue

Property Features

Victoria Inn Hotel and Convention Centre offers its guests a complimentary water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 15000 square feet (1400 square meters) and includes a conference center. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Victoria Inn Hotel and Convention Centre. Free self parking is available. This 3-star Thunder Bay hotel is smoke free.

  • 1 building
  • 181 guestrooms or units
  • 3 levels
  • 15000 sq ft of conference space
  • 1400 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Thunder Bay, ON (YQT-Thunder Bay Intl.) (2.1 km / 1.3 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Victoria Inn Hotel and Convention Centre offers 181 accommodations with DVD players and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Thunder Bay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Chicago Joes - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation (varies based on length of stay)
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 500.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 35.00 (subject to availability)
  • Rollaway bed fee: CAD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victoria Inn Hotel Thunder Bay
  • Victoria Thunder Bay
  • Victoria Inn Hotel Convention Centre Thunder Bay
  • Victoria Inn Hotel Convention Centre
  • Victoria Convention Thunder
  • Victoria Inn Hotel and Convention Centre Hotel
  • Victoria Inn Hotel and Convention Centre Thunder Bay
  • Victoria Inn Hotel and Convention Centre Hotel Thunder Bay

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.