6/10 Okay
Kerri
Traveled with group, Traveled with partner
Jan 19, 2026
Liked: Cleanliness, staff & service
We have stayed here before and sadly the reviews over the last year are correct. When you go into the lobby you expect the experience that reflects the price. However their check in process is tedious. Glad we got in before the rush because people were in that line for over an hour. The rooms are dated and the carpets cannot disguise the fact that they haven't been cleaned in ages - vacuuming can only do so much. It is clear things haven't been maintained - peeling paint in the room, mold in corners of the tub and around faucets. The sheets were clean and the beds were comfortable. We headed down to the hot springs but there were no staff at the entrance so we had to go to the front desk to get towels. (On the Saturday when the resort was full there weren't enough towels to re-stock so people had to start using room towels of which there aren't enough either.) No one was checking anyone accessing the hot springs - you are supposed to have a wrist band that gives you access along with your key card - so Saturday night the place was packed. Many people without wrist bands drinking, vaping, partying - fine - but there were groups of teens who had obviously let their friends in and the same for groups of young adults. Went to the lobby and drunk people were sleeping on the couches. More Carnival Cruise than relaxing stay at a resort.
Kerri
Stayed 2 nights in Jan 2026
