2/10 Terrible
Cynthia
Traveled with pets, Traveled with family
Aug 13, 2025
Disliked: Amenities
If I could give negative "stars", I would. I was traveling with my 2 daughters (20 & 14) and my daughter's cat, moving my older daughter from D.C. to Arizona. I was driving the rental van, so they arrived before me and checked-in. The room my daughters were given did not have keys that would work the door lock - the front desk attendant used a master key to let them into thevroom and said he would see about "fixing that" in the morning (we were only staying one night) When they opened the door to the room, my daughter said that you could see something in the air, like it was foggy, and there was a dehumidifier plugged in and running in the room. After they wrre in the room and closed the door, the room had an overwhelming smell of some kind of chemical, that she explained was like a chlorine smell. After only 5 minutes in the roo., my youngest daughter's eye started to swell shut. They called me and I was still 35 minutes away, so they told me that they would meet me at a Loves Travel Plaza about 15 minutes from the hotel because they did not feel safe waiting in the car at the hotel and they needed to flush out my daughters eyes. I am exceedingly happy that I had my daughter's cat with me, because I do not know how sick the cat would have gotten breathing in whatever chemical was in that room! And they KNOWINGLY put 2 females and an animal (my daughter paid the extra deposit for her cat) in a room in that condition!!!!
I had to find a hotel for us to stay in at 2:30AM
Cynthia
Stayed 1 night in Aug 2025
