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Comfort Inn St Louis - Westport

3-star property
12031 Lackland Rd, Maryland Heights, MO 1-855-201-7819
3.6 out of 5
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See all 14 travelocity Reviews

"Location was perfect for my trip, room was a good size and bed was very comfortable. - Bathroom was not fantastic, - ntub looked like it hadn't' been ... " More

By a verified traveler on Wed 07 Oct 2020

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Hotel Description

3-star hotel perfect for exploring Maryland Heights

City center stay

A stay at this hotel places you within half a mile (1 km) of Westport Plaza and 3 miles (5 km) of New Jewish Theatre. Mercy Olive Mason MOB and Missouri Baptist Medical Center are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like buffet breakfast and free self parking.

Comfy beds, flat-screen TVs

Boasting comforts like pillowtop beds and premium bedding, the 170 guestrooms also offer coffee/tea makers and flat-screen TVs with cable channels. Free weekday newspapers, free local calls, and hair dryers are also available.

Business Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Oct 27 - Oct 28

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Business Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn St Louis - Westport ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn St Louis - Westport

Everyone (7) Couples (3) Family (4)
5 out of 5
Safe

Posted by on Jul 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by AD

Hello, We appreciate your feedback and we are happy to hear that you had a great experience with us. We hope to see you again soon.

4 out of 5
Location was perfect for my trip, room was a good size and bed was very comfortable. - Bathroom was not fantastic, - ntub looked like it hadn't' been cleaned in months, - no towel bars to hang used towels on or hook on door to hang robe after showering - toilet seat was not attached tightly - door to bathroom had to be lifted to close - no breakfast, but I understand because of COVID -

Posted by , from Cincinnati, OH on Oct 7, 2020

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Comment from Hotel Management

Oct 12, 2020 by Comfort Inn St Louis Westport

Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Regional Director of Operations

3 out of 5
Room was dirty, stains on the sheets, ice machines didn'y work

Posted by , from Kentucky on Aug 18, 2020

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Comment from Hotel Management

Oct 14, 2020 by Greeley Rodriguez

Hi Bobby, Thank you for sharing your review regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements and further staff training. Please feel free to contact me directly if I can be of further assistance. Sincerely, Greeley Rodriguez Regional Director of Operations

4 out of 5
It was nice. Room was basic though. No fridge or microwave.

Posted by , from Missouri on Jul 27, 2020

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Comment from Hotel Management

Aug 7, 2020 by Greeley

Hi James Thank you for taking the time to rate your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez Regional Director of Operations

2 out of 5
The first night I got locked out my room the desk clerk was very unhelpful we slept on the lobby couch I was given the run around about a refund was unable to speak to a manager I will never stay there again

Posted by , from Hayti on Jul 20, 2020

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Comment from Hotel Management

Aug 8, 2020 by Comfort Inn St Louis Westport

Thank you for your feedback. We apologize if this past stay was not to your expectations. I will be sure to share your comments with the staff, and look to improve from them.

5 out of 5
Fast check in. Friendly. Nice rooms. Temperature easy to control.

Posted by , from Little Rock, AR on Jun 19, 2020

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Comment from Hotel Management

Aug 8, 2020 by Comfort Inn St Louis Westport

Thank you for staying with us! We appreciate your feedback and are delighted you had a great stay!

1 out of 5
Took 3 rooms to get me a clean room. One after the other was dirty. My husband and I have driven 5 plus hours and was extremely tired.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 14, 2020 by Rhonda

I am very disappointed to hear about your stay. We here at Comfort take great pride in providing for our guest. I would hope if you are in the area again you would call me directly to book your reservation.

4 out of 5

Posted by on Mar 10, 2019

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5 out of 5
The hotel staff went out of their way to make sure we had a great stay. They recommended great things to do in the city and wonderful places to eat.

Posted by on Jan 28, 2019

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1 out of 5
The woman at the front desk was very rude and unprofessional.

Posted by on Jan 2, 2019

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About the Comfort Inn St Louis - Westport

Location 12031 Lackland Rd, Maryland Heights, MO 63146

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn St Louis - Westport offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly Comfort Inn St Louis - Westport also features gift shops/newsstands, a garden, and coffee/tea in a common area. You'll have access to the health club at a partner property. Free self parking is available. This 3-star Maryland Heights hotel is smoke free.

  • 170 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Comfort Inn St Louis - Westport offers 170 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Spazios - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10.00 per pet, per night, plus a one-time cleaning fee of USD 150.00
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per night plus USD 150.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Westport
  • Comfort Inn Westport
  • Comfort Inn St Louis Westport
  • Comfort Inn Westport Hotel Maryland Heights
  • Comfort Inn Westport Saint Louis/Maryland Heights, MO
  • Comfort Inn St Louis - Westport Hotel
  • Comfort Inn St Louis Westport Hotel Maryland Heights
  • Comfort Inn St Louis Westport Hotel
  • Comfort Inn St Louis Westport Maryland Heights
  • Comfort Inn St Louis Westport
  • Comfort Inn St Louis - Westport Maryland Heights
  • Comfort Inn St Louis - Westport Hotel Maryland Heights

You should know

  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.