Extended Stay America Springfield - South

Apr 30, 2019 by Hotel Management

On behalf of our entire team, we would like to offer our apologies for our hotel not living up to your expectations with the accommodations. We do not take these concerns lightly, especially concerning housekeeping service issues. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures were missed. We hope you will consider giving us another opportunity to serve you in the future to provide you with a better experience. Sincerely, Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

Mar 26, 2019 by Hotel Management

Thank you for being our guest. We are glad you liked our location and that overall you had a pleasant stay. However, we are sorry for the cleanliness issues you had in your bathroom. Your comments have been shared with our housekeeping team to make sure we are consistent with our service delivery. We value your business and hope to welcome you back soon. Sincerely, Hotel Management

Dec 21, 2018 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

Nov 30, 2018 by Management

Thank you for being our guest and for taking the time to leave feedback. We are sorry that you had an unpleasant experience and apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issue, so we thank you for letting us know. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management

Oct 25, 2018 by Hotel Management

Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Towels and linens may be exchanged at the front desk anytime and complimentary.  If we did not communicate this at the time of check-in, we are sorry. We hope you will give us another chance to serve you better. Sincerely, Hotel Management

Oct 3, 2018 by Hotel Management

We are sorry for the unpleasant stay you had with us and that our hotel was not to your expectation. Your feedback will be discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Sep 23, 2018 by Hotel Management

Mike, please accept our sincerest apologies for the issues you experienced during your stay. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management

Jul 3, 2018 by Hotel Management

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management