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"Everything was 10/10 amazing! Great property and super friendly staff."

"This hotel is not good for the over 55 seniors. Too many small kids in the adult pool & No kids in the kiddie pool at all. Your bellman department hours are not good for anyone with early a.m. departing flights from. SJU. If I had not planned ahead and spoken to someone at the front desk I would have been in a jam. So, at 7am I had to go down to the front desk to find a luggage rack since the department did not open until 9am. I was in room 814 and no one explained to me that housekeeping finishes at 4:30pm. They had to send up someone from the engineering dept. to open the sofa sleeper for me. Also guests should be advise they need to use their room key card to get to the top floor when using the elevator. Fortunately, another guest saved me from being stuck when trying to get to the 8th floor. It would be helpful if the walk-in shower had signage indicating how to get the water tempersture from cold to warm. Hotel Guests need to be advised when using the parking garage. That getting the parking validated does not mean free parking. Needless to say ----I was disappointed in my visit to this Embassy Suites by Hilton Hotel in Puerto Rico. The property is lovely in the pictures and this is the reason I booked it for my 2 night stay in the Presidential Suite. Perhaps someone from your HDQ should secretly go to visit this property to experience it as I did. NOTE: All service staff were helpful if you knew what questions to ask. "

"Location, location, location!!!! Hotel was pretty clean, the staff were great! Anytime we needed help they were right there for us. "

"Pros: The breakfast, included with stay, was fresh and offered a nice variety. The pool area was nice and the pool was clean and refreshing. (They had a cute kids area, too, which is a perk for traveling families with littles). The outdoor area had large Jenga blocks which was fun at the end of a long evening. The staff were helpful for answering questions and providing extra towels,etc when needed. Cons: The location was ok. Yes, walking distance to the beach and a few restaurants, but not too much (other than that around), so we did Lyft to other areas (e.g. Old San Juan, Conado) which were not too far or expensive to get to. The biggest con was the 45 dollar per day "travel fee" which I guess we missed in the fine print (and which adds up). With that fee, they offer credits to the dainty market and bar, but you always ended up spending more with tax etc, so felt scammy. They also have a strict policy with breakfast- you can't take any back to your room, yet there weren't aleays enough tables to sit at with your group to eat it. They had someone literally stand at the entrance with a rope to block off the area. Kind of "extra." Finally, the room keys stopped working a few times and we had to wait in lines (after the pool) to get new ones which was a minor inconvenience. Overall, a decent stay- pros and cons everywhere you go. "

"Very nice beach and staff"

"Los empleados super amables!!"