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4.3 out of 5

"Hotel was nice even under renovations. Made to order omelettes are great.Check in was smooth. We traveled with 2 children and needed extra towels ... " More

By a verified traveler on Sun 26 Aug 2018

Hotel Description

Family-friendly 3.5-star resort near Carolina Beach

Oceanside stay

Within a 10-minute walk of this Isla Verde resort, you'll find Carolina Beach and Isla Verde Beach. Pine Grove Beach and Balneario de Carolina are also within 2 miles (3 km).

Poolside dining

A casino, 3 restaurants, and an outdoor pool are all featured at this smoke-free resort. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the 24-hour fitness center and free cooked-to-order breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 313 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, microwaves, and room service are also available.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$159* Per night/room Oct 24 - Oct 25

Suite, 2 Bedrooms, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Embassy Suites by Hilton San Juan Hotel & Casino ratings based on 154 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (39) Couples (6) Family (5)
5 out of 5
The changes to the hotel are very nice. The people there very accommodating.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us. We are very happy to hear you liked our renovation and staff! We look forward to see you again soon!

4 out of 5
There was some renovation taking place, but staff was very friendly and professional.

Posted by on Sep 19, 2019

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Comment from Hotel Management

Oct 4, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us! We are currently working with the phase of the renovation. We are glad to hear you had a pleasant stay. We hope to see you again soon.

4 out of 5
Everything was good, clean large room . breakfast was good. evening reception nice. The staff not as pleasant as i would like. basically they dont give you any info on anything. If i didnt read about the beach towels and chairs online i wouldnt have known they have it. anyway too much hassle to get to beach for me. i like right on the water. thats no fault of the hotel. I knew that when i stayed. Overall good place to stay

Posted by on Sep 17, 2019

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Comment from Hotel Management

Oct 4, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us. We apologize for the inconvenience you had with the staff. We will address this matter to the staff. We thank you for taking the time to review our hotel. It is great to hear you enjoyed our breakfast, evening reception, and your room! We hope to see you again soon.

2 out of 5
The bathtubs are very slippery. The Wifi was not consistent.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Oct 4, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us. We apologize for the inconvenience you had with the bathtub and wi-fi. We hope you consider staying with us again!

5 out of 5

Posted by on Aug 2, 2019

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5 out of 5
Very clean, super friendly staff. Everyone from front desk, Blanca especially to the chefs, pool staff and concierge. I’ll keep coming back for years to come.

Posted by , from Bronx, NY on Aug 1, 2019

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5 out of 5

Posted by on Jul 8, 2019

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3 out of 5
Property is being renovated but in poor taste. Very few real upgrades basic paint, new furniture and rugs.

Posted by on Jul 7, 2019

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5 out of 5

Posted by on Jun 29, 2019

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5 out of 5

Posted by on Jun 26, 2019

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About the Embassy Suites by Hilton San Juan Hotel & Casino

Location 8000 Tartak Street, Carolina, 00979

Property Features

Embassy Suites by Hilton San Juan Hotel & Casino offers its guests an outdoor pool, a children's pool, a spa tub, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Wired Internet is free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and tour/ticket assistance are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee. This 3.5-star Carolina resort is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (4.8 km / 3 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Juan Hotel & Casino offers 313 accommodations with iPod docking stations and MP3 docking stations. Accommodations are furnished with double sofa beds. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and safes. Housekeeping is offered daily and in-room massages can be requested.

  • Pull-out sofa bed
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The resort hosts a free manager's reception daily.

El Patio Latin Bar Cafe - This restaurant serves lunch and dinner.

Outback Steakhouse - This steakhouse serves dinner only. Open daily.

La Placita - This coffee shop serves light fare only. Open daily.

Coqui Pool Bar - This bar is located by the pool. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

  • Body treatments
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 10 (rates may vary)
  • Self parking fee: USD 19.00 per night
  • Valet parking fee: USD 23 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel & Casino
  • Embassy Suites Hotel & Casino San Juan
  • Embassy Suites San Juan
  • Embassy Suites Hilton San Juan Hotel & Casino Carolina
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  • Embassy Suites Hilton Hotel Casino
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  • Embassy Suites Hilton Casino
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  • Embassy Suite San Juan Puerto Rico
  • Embassy San Juan
  • Embassy Suites San Juan Hotel Isla Verde
  • Embassy Suites Carolina
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  • Embassy Suites Hilton San Juan
  • Embassy Suites by Hilton San Juan Hotel Casino
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  • Embassy Suites By Hilton Juan
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  • Embassy Suites by Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.