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Hotel Description

Family-friendly 3.5-star resort near Isla Verde Beach

Seaside stay

With a stay at this Isla Verde resort, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of Condado Beach. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

Poolside dining

A casino, a 24-hour gym, and a restaurant are all featured at this resort. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the outdoor pool and free perks like cooked-to-order breakfast and WiFi in public areas.

Free Internet, flat-screen TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and free weekday newspapers. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 1 King Bed, Non Smoking (Nonsuite)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$182* Per night/room Dec 1 - Dec 2

Suite, 2 Bedrooms, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Embassy Suites by Hilton San Juan Hotel & Casino ratings based on 46 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (18) Couples (15) Family (10)
4 out of 5
Convience of location - so accessible to all areas

Posted by on Sep 12, 2021

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5 out of 5
The experience here was amazing the place is super clean and the staff super nice an awesome an very attentive on anything that was needed and answer any question that needed to be clear I will stay here again with my family and will recommend anyone to stay here

Posted by on Sep 10, 2021

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4 out of 5
I've stayed at this hotel many times with my family over the years when we go to the island to visit family. Overall, the hotel is in good shape, the staff is professional and very welcoming. I would recommend changing the breakfast. It's the same every single day and gets boring. The oatmeal is awesome. Yummy!!!!. Valet parking should cost less. With the cost of parking and the tips it adds up. Finally, the Internet access was sub par and the television channels available are very limited.

Posted by on Sep 9, 2021

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4 out of 5
it was located in a good location 4 minutes away from the beach. very convenient, nice staffs

Posted by on Sep 8, 2021

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4 out of 5

Posted by on Aug 6, 2021

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5 out of 5
We enjoyed the proximity to the airport and to the beach; availability of transportation just outside the lobby, and their cleaning and social distancing measures during COVID. Dining and drink options were great!

Posted by on Jul 28, 2021

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5 out of 5
When we first walked into the room it seemed like it hadn’t been vacuumed (evidenced by the hair, chicken bones, wrappers, etc. on the floor). However, we called room service and they came and vacuumed right away. The rest of our stay went really well. Beds were comfortable, rooms were very large (living room and bedroom separate). The best part was the staff, they were all exceedingly accommodating and responded quickly to our needs. The fact that it was down the block from CVS and the Main Street was also a massive plus. Overall a pleasant experience and if we come back to Puerto Rico, I will definitely be booking here again.

Posted by on Jul 6, 2021

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Comment from Hotel Management

Jul 8, 2021 by Embassy Suites by Hilton San Juan Hotel & Casino

Thank you for the feedback. We are glad you enjoyed your stay and our team was able to assist and accommodate your needs during your stay with us. Please accept our apologies for the experience in our suite. We take cleanliness very seriously and we will share with our team in efforts to look at opportunities to Make it Right for our guests. We hope to have you again soon.

5 out of 5
Everything was absolutely amazing and the staff was very nice. Stores, the beach and getting to other activities was in close proximity to the hotel as well.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jul 8, 2021 by Embassy Suites by Hilton San Juan Hotel & Casino

Thank you for the feedback. We are very please you enjoyed your stay with us and that our staff was able to assist you. We hope to have you again in the near future for another amazing stay.

5 out of 5
The hotel was excellent and the staff was very friendly and courteous. I didn’t like the hidden fees I had to pay once I arrived I thought I paid for everything in advance.

Posted by on May 18, 2021

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Comment from Hotel Management

Jun 8, 2021 by Embassy Suites by Hilton San Juan Hotel & Casino

Thank you for the feedback. We are glad you enjoyed your stay with us. We are very sorry for the inconvenience from the fees came as a surprise, we detail all of our fees/charges in all of our channels o our guest don't feel blindsided by them. We hope to have you stay with us again in the near future for another great stay.

1 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

Jun 8, 2021 by Embassy Suites by Hilton San Juan Hotel & Casino

Thank you for your time to write about your recent stay at our resort, we apologize for not meeting all of your expectations. We will share this with our team to improve our service and take corrective action. Thank you again for staying with us and we hope to have you stay with us again.

About the Embassy Suites by Hilton San Juan Hotel & Casino

Location 8000 Tartak Street, Carolina, 00979

Property Features

Embassy Suites by Hilton San Juan Hotel & Casino offers its guests an outdoor pool, a children's pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the pool bar. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Carolina resort.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Bar by the pool
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.

El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Eterie - Onsite coffee shop. Open daily.

Coqui Pool Bar - This poolside bar serves lunch only. Open daily.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Casino nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Playground on site
  • Jet skiing nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 19.00 per night
  • Covered valet parking fee: USD 24.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel & Casino
  • Embassy Suites Hotel & Casino San Juan
  • Embassy Suites San Juan
  • Embassy Suites Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites Casino San Juan
  • Embassy Suites Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Hotel Casino
  • Embassy Suites Hilton San Juan Casino
  • Embassy Suites Hilton Casino
  • Embassy Suites San Juan Hotel And Casino
  • Embassy Suite San Juan Puerto Rico
  • Embassy San Juan
  • Embassy Suites San Juan Hotel Isla Verde
  • Embassy Suites Carolina
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  • Embassy Suites Hilton San Juan Carolina
  • Embassy Suites Hilton San Juan
  • Embassy Suites by Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Juan Ca
  • Embassy Suites By Hilton Juan
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.