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4.1 out of 5

"This is not a fair question because of COVID-19. I great deal of the amenities were not offered because of it. A lot of what we were expecting was not ... " More

By a verified traveler on Thu 24 Sep 2020

Hotel Description

Family-friendly 3.5-star resort near Isla Verde Beach

Seaside stay

With a stay at this Isla Verde resort, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of Condado Beach. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

Poolside dining

A casino, a 24-hour fitness center, and a restaurant are all featured at this resort. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the outdoor pool and free perks like cooked-to-order breakfast and WiFi in public areas.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 313 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Coffee/tea makers, free weekday newspapers, and free local calls are also available.

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Oct 28 - Oct 29

Suite, 2 Bedrooms, 2 Bathrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton San Juan Hotel & Casino ratings based on 44 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton San Juan Hotel & Casino

Everyone (26) Couples (11) Family (8)
5 out of 5
This is not a fair question because of COVID-19. I great deal of the amenities were not offered because of it. A lot of what we were expecting was not available.

Posted by , from Houston, Texas on Sep 24, 2020

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Comment from Hotel Management

Sep 24, 2020 by Embassy Suites by Hilton San Juan Hotel & Casino

Dear LaKeishea: Thank you for your feedback and for staying with us. We apologize for the inconveniences you had during your stay. Following an Executive Order implemented by the Governor of Puerto Rico in response to the worldwide pandemic of the Coronavirus (COVID19), we are required to enforce several changes. The safety of our guests and our team members is of utmost importance. We hope you consider staying with us again in the future.

5 out of 5
Everything was what I expected. Very clean. I liked that the casino was right there.

Posted by on Mar 18, 2020

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Comment from Hotel Management

Mar 19, 2020 by Embassy Suites San Juan Hotel & Casino

Thank you for your feedback. We are very please we met your expectations during your stay with us. Please come back soon for another amazing stay at out hotel!

4 out of 5
I really enjoyed the pool area and the section at the beach with the loungers and the umbrellas. The breakfast which was included in the rate was not as extensive as it should have been for the price. The orange juice was quite watery. And the french toast sticks were less than appealing.

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 18, 2020 by Embassy Suites San Juan Hotel & Casino

Thank you for your feedback. We are pleased to hear you enjoyed our pool area and beach services. We apologize for not meeting your expectations on our complimentary breakfast. We will be sharing your feedback to our team, and taking action where we can improve to make our guests experience the best. Thank you for you business and we hope you consider staying with us again!

4 out of 5
Stayed here for five nights and enjoyed our stay. Breakfast was a nice touch in the mornings. Did not spend too much time in casino just one night. Games seemed decent and they had several tables. Not too much to do in the area as far as attractions but there are many food spots outside of hotel. Pharmacy nearby has variety of beer and alcohol. In terms of R&R place was great (beach and pool) but for those seeking adventures, you will have to travel for fun. My only negative is that you had to pay for parking daily which was disappointing. Overall 7/10

Posted by , from USA on Dec 18, 2019

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Comment from Hotel Management

Dec 30, 2019 by Embassy Suites San Juan Hotel & Casino

Thank you Rico for you comments regarding your most recent stay. We would love to have you again for another amazing stay.

1 out of 5
They have no early check in. Check in is at 4pm. Not one minute earlier. We asked at 2pm and 3pm if a room was ready and were told check in is at 4pm. We arrived off our ship at 9am and had to hang out for 7 hours. Never again. Our previous hotel allowed early check in when when we arrived off our flight. Then the cockroaches in the barhroom were diagusting, everytime we tuened the bathroom light on, we had to kill a cockroach. Never again!

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Embassy Suites San Juan Hotel & Casino

Thank you for your feedback. All requests are added to reservations and aren't guaranteed until arrival time. We welcome you to revise our pages with all information regarding your stay to avoid future inconveniences at arrival time. We apologize for not meeting your expectations and the inconveniences experienced during your stay with us. We will be forwarding your comments to our team in efforts to improve our guests experience.

3 out of 5
It was ok. Under some construction, That would hav been nice to know

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 13, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for your comments regarding your stay. We apologize for not meeting your expectations and the inconveniences experienced during your stay with us. We are currently working on the last phase of our renovation. We hope to have you again to change your perception into a positive one.

2 out of 5
It was ok beside the construing going on in the hotel. & eveerytime i went in and out of our room we had to go down to front desk & have security meet us back up to our room to let us in 8 floor up

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 5, 2019 by Embassy Suites San Juan Hotel & Casino

Thank you for your feedback. We are so sorry to hear that. We will share your comments with our team in order to keep improving our property and service. Hope to see you again!

2 out of 5
I like the hotel but the shower didn’t have hot water and parking was high and it’s extra fees at check out

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 5, 2019 by Embassy Suites San Juan Hotel & Casino

Thank you for your comments! We are very sorry for your inconvenience. We will let our staff know about your experience, that way we can improve our service. We hope you give us another opportunity to make it right.

5 out of 5

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 8, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us and for sharing your positive feedback! We hope to see you again soon!

5 out of 5

Posted by on Oct 31, 2019

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Comment from Hotel Management

Nov 6, 2019 by Embassy Suites San Juan Hotel & Casino

Dear Guest: Thank you for staying with us and for your positive feedback!

About the Embassy Suites by Hilton San Juan Hotel & Casino

Location 8000 Tartak Street, Carolina, 00979

Property Features

Embassy Suites by Hilton San Juan Hotel & Casino offers its guests an outdoor pool, a children's pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and tour/ticket assistance are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Carolina resort.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.8 km / 3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.

El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Eterie - Onsite coffee shop. Open daily.

Coqui Pool Bar - This poolside bar serves lunch only. Open daily.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Casino nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Playground on site
  • Jet skiing nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment
  • Scuba diving nearby

Spa Services

  • Body treatments
  • Facial treatments

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 19.00 per night
  • Covered valet parking fee: USD 24.00 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel & Casino
  • Embassy Suites Hotel & Casino San Juan
  • Embassy Suites San Juan
  • Embassy Suites Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites Casino San Juan
  • Embassy Suites Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Hotel Casino
  • Embassy Suites Hilton San Juan Casino
  • Embassy Suites Hilton Casino
  • Embassy Suites San Juan Hotel And Casino
  • Embassy Suite San Juan Puerto Rico
  • Embassy San Juan
  • Embassy Suites San Juan Hotel Isla Verde
  • Embassy Suites Carolina
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  • Embassy Suites Hilton San Juan Carolina
  • Embassy Suites Hilton San Juan
  • Embassy Suites by Hilton San Juan Hotel Casino
  • Embassy Suites Hilton Juan Ca
  • Embassy Suites By Hilton Juan
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort
  • Embassy Suites by Hilton San Juan Hotel & Casino Carolina
  • Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.