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4.2 out of 5

"Sink and tub were clogged, friday through sunday you are forced to get a wrist band for the pool and jacuzzi, based on your room number. 7am to 1pm fo ... " More

By a verified traveler on Sat 17 Oct 2020

Hotel Description

4-star beachfront hotel near Balneario de Carolina

Beachside getaway

Within a 15-minute walk of this Isla Verde hotel, you'll find Balneario de Carolina and Isla Verde Beach. Also, Pine Grove Beach is within half a mile (1 km) and Carolina Beach is within 2 miles (3 km).

Casino, dining

A casino and a restaurant are featured at this smoke-free hotel. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 260 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Balconies, iPod docks, and room service are also available.

Quality Room, Guest room, 1 King, Sofa bed, Limited view, Low floor, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
$132* Per night/room Oct 30 - Oct 31

Ocean & Pool vw, Guest room, 1 King, Sofa bed, Ocean view, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean front, Guest room, 2 Queen, Oceanfront, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Room, Guest room, 2 Queen, Limited view, Low floor, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King, Sofa bed, Oceanfront, Corner room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ocean front, Guest room, 1 King, Oceanfront, Away from elevator, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard by Marriott Isla Verde Beach Resort ratings based on 35 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Isla Verde Beach Resort

Everyone (22) Couples (4) Family (4)
2 out of 5
Checking in was great. I liked the casino floor and pool area, although it doesn’t open until 2:30pm being directly across from the beach makes up for it. The staff at the resort’s restaurant weren’t very pleasant. The restaurants outside the resort seem more friendly. My favorite part was renting their bicycle and riding off outside the resort. They should consider extending the rental time on the bikes.

Posted by , from Brooklyn on Oct 21, 2020

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3 out of 5
Sink and tub were clogged, friday through sunday you are forced to get a wrist band for the pool and jacuzzi, based on your room number. 7am to 1pm for lower number amd 1pm to 9pm higher number. Its a dumb system for those paying money, atm is 5 dollars for every 100 taken. Drinks are 8 ounces for 12 dollars. The restaurant was a rip off, 3 pieces of hard bread with argula and cooked mozzarella, not how a capri salad is and 14 dollars. The lobster pasta was 30 dollars, very tasty but we left hungry because the portions are SMALL. Sirena is the restaurants name, avoid, its not worth it. English speaking folks will notice a little disdain from some of the spanish folk, some seem to be bothered we are here. All in all 3.5 out of 5. Good service, friendly staff, nice view but bed is stiff and all we mentioned, not worth the price.

Posted by , from Taylor,Pa on Oct 17, 2020

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5 out of 5

Posted by on Oct 12, 2020

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5 out of 5
Great hotel personal very friendly and the pre cautions with COVID 19 followed amazing . Everywhere hand sanitizer and temperature check. Would come again

Posted by , from New York on Jul 18, 2020

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1 out of 5
Flight arrived a day late travelocity would not extend hotel stay. Numerous calls to customer service went unresolved. Even left on hold by one agent without her returning to the phone. Ive written Expedia main office for results and still waiting.

Posted by , from Memphis TN on Jul 12, 2020

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5 out of 5
Excellent great hotel clean. At tentative to guests

Posted by on Mar 8, 2020

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5 out of 5
relaxed. great beach. nice rooms. food and drinks pretty good.

Posted by on Mar 7, 2020

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4 out of 5

Posted by on Jan 26, 2020

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4 out of 5

Posted by on Jan 3, 2020

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5 out of 5
I loved the design with the breeze room, pathway with lights, and all of the pools. The restaurant was the perfect beachy feel. I also loved the fact that they had so many employees. Everyone gave fast a efficient service.

Posted by on Oct 12, 2019

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About the Courtyard by Marriott Isla Verde Beach Resort

Location 7012 Boca De Cangrejos Avenue, Carolina, 00979

Property Features

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Courtyard by Marriott Isla Verde Beach Resort like an outdoor pool, a children's pool, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a spa tub, a fitness center, and a garden. For a fee, parking is available. This 4-star Carolina hotel is smoke free.

  • 1 building
  • 260 guestrooms or units
  • 12 levels
  • Casino
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.7 km / 2.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Courtyard by Marriott Isla Verde Beach Resort offers 260 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Courtyard by Marriott Isla Verde Beach Resort has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Beach volleyball on site
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 19.98 percent of room rate

The resort fee includes:

  • Beach loungers
  • Beach towels
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Faxes

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16.95 for adults and USD 9.00 for children (approximately)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Isla Verde
  • Courtyard Isla Verde San Juan
  • Courtyard Marriott Isla Verde Hotel San Juan
  • Courtyard Marriott San Juan Isla Verde
  • Courtyard San Juan Isla Verde
  • Marriott Isla Verde San Juan
  • Marriott San Juan
  • Marriott San Juan Isla Verde
  • San Juan Courtyard Marriott Isla Verde
  • San Juan Marriott Isla Verde
  • Courtyard Marriott San Juan Isla Verde Hotel
  • Courtyard Marriott Isla Verde
  • Courtyard Marriott Isla Verde Hotel
  • Courtyard Marriott Isla Verde Beach Resort Carolina
  • Courtyard Marriott Isla Verde Beach Resort
  • Courtyard Marriott Isla Verde Beach Carolina
  • Courtyard Marriott Isla Verde Beach
  • Courtyard by Marriott San Juan Isla Verde
  • Courtyard by Marriott Isla Verde Beach Resort Hotel
  • Courtyard by Marriott Isla Verde Beach Resort Carolina
  • Courtyard by Marriott Isla Verde Beach Resort Hotel Carolina

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.