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"Aged. Looks like it hasn’t been cleaned since last time we were here a year ago. Rooms fine and clean. But expensive for what it was " More

By a verified traveler on Mon 24 Feb 2020

Hotel Description

3-star family-friendly hotel near Balneario de Carolina, connected to the airport

Heart of Carolina

A stay at this Isla Verde hotel places you within 6 miles (10 km) of Condado Beach and 9 miles (15 km) of Puerto Rico Convention Center. Also within 9 miles (15 km) are Pier 1 and Castillo de San Cristobal.

Family-friendly fun

This smoke-free hotel features 2 spa tubs, a 24-hour fitness center, and a restaurant. Family-friendly amenities include an arcade/game room and kid-friendly dining, along with volleyball. Relax with a drink at one of the 10 beach bars and get perks like free WiFi.

Free Internet, iPod docks

The 125 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. Other amenities include room service, rainfall showerheads, and LED TVs with satellite channels.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$189* Per night/room Oct 26 - Oct 27

Double Room, 2 Queen Beds- Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

San Juan Airport Hotel ratings based on 37 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for San Juan Airport Hotel

Everyone (22) Couples (7) Family (5)
5 out of 5

Posted by on Sep 10, 2020

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5 out of 5

Posted by on Jul 19, 2020

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1 out of 5
Expensive for mediocrity. Staff had a bad attitude. Small rooms.

Posted by , from Omaha on Jun 13, 2020

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1 out of 5
I BOOKED A ROOM THRU TRAVELOCITY, WAS UNKNOWINGLY CHARGED FOR THE ROOM AT TIME OF BOOKING. AT CHECK IN, PAID FOR THE ROOM AGAIN. I CALLED THE HOTEL, THEY SAID IT WAS JUST THE PROCESS FOR RESERVING THE ROOM AND I WOULD BE REFUNDED THE MONEY. ITS BEEN 1.5 MONTHS... NO REFUND YET!

Posted by on Apr 4, 2020

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2 out of 5
Hotel is very old. Updates were done very poorly. Shower design made water go all over bathroom floor. Restaurant did have very good food. Hotel is overpriced for that facility

Posted by , from Flushing, MI on Mar 16, 2020

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Comment from Hotel Management

Mar 16, 2020 by General Manager

Our guest’s satisfaction is extremely important to us and we are truly disappointed that this did not occur during your stay, please contact me directly at (787) 791-6000 or e-mail at gm@airporthotelpr.com. I would like to get all the detailed information regarding your stay, so we can coach accordingly and ensure our guest’s experiences are positive.

5 out of 5

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Doralyz Camacho, Reservations Agent

Thank you so much for feedback and ratings! We are glad to hear that you loved our services! Our family owned company aims to provide our guest with the best Hospitality Service in the industry. We are happy to be your good choice when you're traveling outside of PR. We hope to see you soon at San Juan Airport Hotel!! "Great service just steps away from your flight"

3 out of 5

Posted by on Mar 8, 2020

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3 out of 5

Posted by on Mar 1, 2020

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3 out of 5
Aged. Looks like it hasn’t been cleaned since last time we were here a year ago. Rooms fine and clean. But expensive for what it was

Posted by on Feb 24, 2020

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Comment from Hotel Management

Mar 12, 2020 by General Manager

Thank you for taking the time to post your review. We are in the later end of a total remodeling so could you please tell me when did you visit our property since your comments regarding our cleanliness are troubling.

4 out of 5
So convenient for breaking up travel from mainland US to the Caribbean!

Posted by , from Boise on Feb 23, 2020

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Comment from Hotel Management

Feb 27, 2020 by Doralyz Camacho, Reservations Agent

Dear Cat!! THANK YOU for your feedback after your stay at San Juan Airport Hotel! It was truly a pleasure to serve you. We are satisfied that our hotel convenient location made your travel schedule easier and relaxing! We are glad to be your good option while traveling! We do hope to welcome you back on your next trip to the Caribbean! "Great service just steps away from your flight"

Property Features

San Juan Airport Hotel offers its guests 2 spa tubs and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 10 beach bars and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and an arcade/game room are also featured at the family-friendly San Juan Airport Hotel. For a fee, parking is available. This 3-star Carolina hotel is smoke free.

  • 1 building
  • 125 guestrooms or units
  • 6 levels
  • 10 bars on the beach
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

San Juan Airport Hotel offers 125 accommodations with iPod docking stations and laptop-compatible safes. 32-inch LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. This Carolina hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2019.

  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Campo Verde Latin Cuisine - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

2 spa tubs are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Beach volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property is located inside Luis Munoz Marin International Airport.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at San Juan Airport Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 28.00 per day
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Juan Airport Hotel
  • San Juan Airport Hotel Hotel
  • San Juan Airport Hotel Carolina
  • San Juan Airport Hotel Hotel Carolina

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.