Fairmont El San Juan Hotel

Property class: 5 and above
5-star beachfront resort near The Mall of San Juan

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

A grand hallway with ornate wood paneling, a patterned carpet, and a pool table.
Creator video - submitted by Travel Lover Worldwide MFC
A modern hotel room with a large window offering a view of the ocean, a seating area with two armchairs and a table, and a framed artwork on the wall.
A hotel room with a large window offering a view of the ocean and a pool area.
A pool area with a hot tub, a blue sofa, and a view of the beach.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
6063 Isla Verde Avenue, Carolina, 00979
  • Place, Isla Verde Beach
    ‪8 min walk‬
  • Place, Pine Grove Beach
    ‪9 min walk‬
  • Place, Balneario de Carolina
    ‪19 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪4 min drive‬

Room options

Fairmont, Room, 2 Queen Beds, Patio

7.8 out of 10
Good
(36 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe Room, 1 King Bed

7.2 out of 10
Good
(38 reviews)
  • 614 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Fairmont, Room, 1 King Bed

8.4 out of 10
Very good
(132 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Fairmont, Room, 2 Queen Beds

8.0 out of 10
Very good
(81 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

8.4 out of 10
Very good
(6 reviews)
  • Ocean view
  • 974 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

7.8 out of 10
Good
(7 reviews)
  • Partial ocean view
  • 1374 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

Fairmont, Room, 1 King Bed, Patio

7.4 out of 10
Good
(16 reviews)
  • 445 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Terrace, Poolside

  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • Partial ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Signature Room, 1 King Bed, Ocean View

  • Ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Signature Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • Ocean view
  • 974 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Bungalow, 1 King Bed, Terrace

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 351 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Balcony, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Terrace, Beachside

  • Garden view
  • 539 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 2 Queen Beds, Terrace, Beachside

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Balcony, Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 2 Queen Beds, Terrace, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • Partial ocean view
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Fairmont, Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Fairmont, Room, 2 Queen Beds, Accessible

7.0 out of 10
Good
(4 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Fairmont, Room, 1 King Bed, Accessible

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Villa, 2 Queen Beds, Balcony, Poolside

9.6 out of 10
Exceptional
(5 reviews)
  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

10.0 out of 10
Exceptional
(1 review)
  • 489 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Signature Room, 1 King Bed, Accessible, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 445 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • Ocean view
  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Suite, 1 Bedroom

  • 974 sq ft
  • Sleeps 6
  • 1 Queen Bed
  • Free WiFi

Villa, 2 Double Beds, Terrace, Ocean View

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Carolina

Beachfront retreat .Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

What's nearby

  • Isla Verde Beach - 8 min walk - 0.5 miles
  • Pine Grove Beach - 9 min walk - 0.5 miles
  • Balneario de Carolina - 19 min walk - 1.0 mile
  • Laguna Los Corozos - 2 min drive - 1.5 miles
  • Puerto Rico Convention Center - 10 min drive - 5.9 miles

Getting around

  • Domenech Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • Burger King
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪Lifeguards Of The Reef - ‬8 min walk
  • ‪Pizza City - ‬11 min walk

About this property

Fairmont El San Juan Hotel

5-star beachfront resort near The Mall of San Juan
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts and a fitness center. Parking is available for a fee.

This 5-star Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 6 dining venues
  • 7 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 111 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

How close is Fairmont El San Juan Hotel to the airport?

Fairmont El San Juan Hotel is 2.9 mi (17-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Aug 26, 2026, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Aug 28, 2026 start from $498, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont El San Juan Hotel have an airport shuttle?

Airport shuttle services are not available at Fairmont El San Juan Hotel.

How close is Fairmont El San Juan Hotel to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Fairmont El San Juan Hotel offer free breakfast?

Free breakfast isn’t provided at Fairmont El San Juan Hotel, but buffet breakfast is offered for a fee of USD 41.74 for adults and USD 20.33 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Fairmont El San Juan Hotel?

During your stay you can enjoy the 15000 square-foot casino on site, featuring 298 slot machines and 14 gaming tables.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Fairmont El San Juan Hotel?

Free parking is not available at this resort. Self parking is available for USD 27.85 per day, and valet parking for USD 33.45 per day.

Does Fairmont El San Juan Hotel have a pool?

Fairmont El San Juan Hotel features 4 outdoor pools.

Does Fairmont El San Juan Hotel have a restaurant?

There are 6 onsite restaurants, offering options like Caribbean cuisine, a beachfront location, and happy hour.

Does Fairmont El San Juan Hotel have a spa?

This resort has a spa, which features facials, body wraps, and mani/pedis.

How close is Fairmont El San Juan Hotel to downtown Carolina?

Fairmont El San Juan Hotel is 5.9 mi away from Carolina.

Fairmont El San Juan Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1389 out of 2210 reviews
Rating 8 - Good. 344 out of 2210 reviews
Rating 6 - Okay. 238 out of 2210 reviews
Rating 4 - Poor. 118 out of 2210 reviews
Rating 2 - Terrible. 121 out of 2210 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dayunte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

JAMMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was amazing and Frances ( front desk) was absolutely phenomenal
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , wonderful beach pool area , beautiful island, will be back , thank you !
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

OLIVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location close to the airport. Nice hotel, beautiful beach, warm clean pools.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lisandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent and very elegant hotel with attentive staff and efficient services !
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast buffet, worth every penny
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Dilsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel!!!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The stunning lobby, nice beach, several pools and good food and staff make it the best choice for an upscale stay in San Juan.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the proximity of the hotel to the beach!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean beach, good restaurants
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite hotel in the area!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dane

Bungalows are amazing!
Stayed 4 nights in Apr 2026
Verified review

4/10 Poor

Jose

Liked: Property conditions & facilities
Disliked: Amenities
Unfortunately the hotel ,has changed, the resort fees are astronomical and the services for them are non existent, was not given the room i paid for , also smell of mold in lobby by shops is terrible, the grounds are beautiful as always ,but not worth 110.00 a night in just resort fees plus parking, plus a tax on every single thing, was never reach out too, just a response with no action, sad times hope one day they will actually do something to satisfy a angry patron
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A five star experience at a five star hotel.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Vanessa De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, fun amenities
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my wife there for our five year anniversary. Hotel was great. Staff was great. Food was great. The island was great. We had a beautiful time.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best, staff was awesome, food was great
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Taren

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room could have been cleaner... other than that I enjoyed my stay
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly knowledgeable of the property & rooms were very clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Carrie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a great time at the el San Juan!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience in every way!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Saida

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay with family.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Apr 2026