6/10 Okay
Nicolas
Business traveler
Sep 5, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Easily accessible from the airport if taking the bart, room was clean, there’s a gym with some free weights and cardio equipment, lot’s of restaurants.
First impressions are everything. When I checked in, the front desk guy didn’t acknowledge me (but was helping someone which is fine). Then he went to a lobby different from the main entrance and started chatting with someone who had been sitting there (which is fine). After about 5 minutes I realized he was chatting chatting LOL, and when I politely went to to that lobby and said “hello I’d like to check in” he seemed annoyed that I interrupted his conversation.
Like he saw me at the counter with my bags and avoided me, started a whole conversation with a different guest, and has the nerve to be annoyed that I wanted to check in. L O L. And I thought maybe that’s just his personality, but he was smiling and laughing with the guest sitting in the lobby. And after checking in I asked where the elevators were and he was annoyed like I should know where it is.
I usually don’t care, you can have the flattest affect with me, you do not have to be friendly or bubbly with me, but don’t be straight up rude.
Nicolas
Stayed 1 night in Sep 2025