"I had a great time at San Francisco. The hotel was great and the staff was excellent. The only thing I didn't like was dirty people outside the hotel ... " More

By a verified traveler on Wed 05 Jul 2017

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Hotel Description

Hotel Bijou puts you in the heart of San Francisco, steps from Westfield San Francisco Centre and within a 15-minute stroll of Asian Art Museum of San Francisco. Highlights at this hotel include a restaurant and in-room free WiFi.

All 65 rooms feature flat-screen TVs with cable channels, and you can enjoy hair dryers, phones, and irons/ironing boards. Nice touches to enhance your stay include soaking tubs and designer toiletries. Additionally, 24-hour room service and desks are available.

At the hotel's own bar/lounge, you can stop for a drink. Other amenities include free WiFi in public areas and coffee/tea in a common area. Buffet breakfast is available. There's also self parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 3-star Downtown San Francisco hotel, attractions include San Francisco Museum of Modern Art and Louise Davies Symphony Hall.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$108 per night

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Hotel Bijou ratings based on 37 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
5 out of 5

Nice Hotel

I had a great time at San Francisco. The hotel was great and the staff was excellent. The only thing I didn't like was dirty people outside the hotel doing nasty stuff outside the hotel entrance.

Posted by , from Los Angeles on Jul 5, 2017

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Comment from Hotel Management

Jul 14, 2017 by Blanca

Dear HD thank you for the review and for having stayed with us. We are sorry about the street people we do our best to work with the area, on the other hand we are happy to know that the staff took care of you, we look forward to seeing you again.

3 out of 5

Under renovation

The room we had was a single with queen bed. It is quite small. Honestly smaller than our master bedroom at home. The thermostat was outdated and made a terrible high pitched whistle when turned on. The mattress was very worn and uncomfortable. The complimentary breakfast was an apple, prepackaged danish and bottle of water in a brown bag. I would not stay again.

Posted by , from ohio on Jun 29, 2017

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Comment from Hotel Management

Jul 2, 2017 by blanca

Dear D Yes the hotel is under renovation actually our restaurant and lobby are but not the rooms not yet. Our complimentary breakfast is something special that we are doing for our guest during the renovation period. Some rooms are larger than others you can always ask the front desk for a larger room. We do hope that you will reconsider staying with us again, specially since the hotel will go through a total renovation and it will be a brand new property soon.

3 out of 5

Not very profesional.

They did not have our room reserved available. So they put us in 2 seperate rooms that were borderline amd in need of repair. Then they moved us to our room the second day without telling us. So the whole thing was very unsettling.

Posted by , from phoenix on Aug 4, 2016

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4 out of 5

Okay Place For Downtown Action

Pros: I really liked the staff. They seemed relaxed, and they were interested in chatting with guests.
Cons: The carpets!
Location: This is right on the trolley line to pier 39, so the location is ideal.
I stayed here randomly on a road trip. I didn't realize it was in the heart of downtown, so the traffic and parking was very confusing. You pretty much have to pay for hotel valet parking which runs around fifty dollars without a tip. The carpets were a little gross, but the overall ambiance of the hotel made up for it. It had a retro feel, and every room is named after an old movie. There is unique artwork in each room as well. I think if you are staying for a few days, it would be a nice location to "explore" from. The staff was extraordinarily nice. I did pay for a room with a view, but all I had was a view of a wall, so be aware about paying for perks. If I had more days to spare, I may stay again if I wanted to be in the "heart of the action". It was kind of ridiculous for just a one night crash stay (parking, valet, traffic, etc). They do have a little coffee pot set up and good Numi tea for the morning, but there is no breakfast to eat.

Posted by , from Nevada on Jul 31, 2016

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4 out of 5

Good location

It was good enough for short stayed near the Bart station

Posted by on Jan 29, 2016

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5 out of 5

Nice hotel close to downtown

Great location and close to everything we need for a great price

Posted by on Nov 2, 2015

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5 out of 5

Fun hotel close to Union Square

Pros: Great decorations, movie theme, friendly staff
Cons: Can't think of anything...
Location: Near Union Square, Powell Street cable car, movie theatres, restaurants, Westfield shopping center with restaurants, and near BART
This is a great hotel - very quirky in a San Francisco way. Nice rooms, free movie and right near the Powell Street cable car terminus. Lots of great restaurants, shops and movie theatres nearby.

Posted by , from Los Angeles on Mar 23, 2015

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Comment from Hotel Management

Apr 8, 2015 by Nanette

Dear Holly, We are so pleased that you appreciated the special atmosphere of the hotel. We do feel that the hotel represents a bygone era of Old San Francisco that is rare to find. Please think of us when you are next in the area. We look forward to having the opportunity to host you once again. Sincerely, Nanette - Guest Services

4 out of 5

Cute Hotel, Interesting Location

Hotel Bijou is a cute, small boutique hotel that suited our needs for our trip to San Francisco. The rooms were not large, but they were clean and bathroom was fine. The beds were not the most comfortable, but not terrible either. We were there for 3 nights and never able to connect to the WiFi for more than a second, which was frustrating, luckily we did not have much business to do on line at the time. The one thing I wish I have known, although it never became a huge problem, was that hotel is on the edge of the Tenderloin District. What that means is that the neighboring blocks, including the block that the hotel is on, is SWARMING with homeless, alcoholics and meth addicts. I am not exaggerating when I say that there could be as many as 30 of these people on any given block, which was a bit alarming and shocking. It was like NYC back in the very early 80's. We had no issues or real encounters with these people, but we did not spend much time in that area. It is a short one block walk to Union Square area and the cable car and bus. Right around the corner is MikkellerBar at 34 Mason St, which serves good food and many different varieties of craft beer. I think it just opened 4 months ago in a large warehouse type space. Also the BEST Vietnamese restaurant, Tin Vietnamese at 937 Howard Street, is just a few blocks away and should NOT be missed. We ate two meals there and thoroughly enjoyed every bite!

Posted by , from New York, NY, United States on Jan 14, 2014

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2 out of 5

If I did bad things... this is where I would do them.

Pros: Close restaurants, Free Internet
Cons: Noisy, run down
Yes, the noise is bad and constant (especially late night). We were on the top floor, the windows were shut and the person I was talking to on my cell phone freaked with all the sirens they heard during our conversation. The windows and walls are very thin. This didn't bother me but it may bother you (walking all day knocked me out at night). For as run down and icky as this hotel is, it is bizarrely clean! The sheets were ripped, the top blanket was full of holes, all sheets were written with permanent marker to identify the hotel and sheet size, the towels were old and threadbare, the beds felt like bad cots... but our room was seriously CLEAN! Bathroom was shiny, no mold and spotless. It was odd. My first thought when I walked in the room was, "Take your child and run!" After I inspected closer though I realized it was just horribly run down but probably cleaner than my house. Still, it is nowhere I'd stay again. Quick Pros: - Clean - Amazing location ( 1 1/2 blocks to Nordstrom mall, trolley, big shopping) - Great Price Quick Cons: - Really run down, holes in linens, etc. - Internet, while free, was not reliable - Unfriendly staff. - If you turn the wrong way on Eddy Street you can see a man pooping in his bucket and an "adult" all male show. - Thin windows and walls - Staff did not respect my "Do not disturb" and came in constantly.

Posted by on Jan 20, 2012

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4 out of 5

basic ammenities...good value for the cot

very basic hotel, no frills. good value for the money. Staff was nice and helpful. Room was clean and quiet. Bed was not the greatest but did the job. Location was great but if you go one block in the wrong direction you get into a questionable neighborhood. I would stay here again.

Posted by on Dec 7, 2011

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A roundtrip airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Hotel Bijou. Parking is available for a fee. This 3-star San Francisco hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 6 levels
  • 2 conference rooms
  • Built in 1911
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (22 km / 13.7 mi)
  • Train station: San Francisco 4th and King Station (1.8 km / 1.1 mi)
  • Metro station: Powell St. Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Bijou offers 65 accommodations with designer toiletries and hair dryers. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Hotel Bijou has a restaurant on site.

24-hour room service is available.

Spa Services

  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cribs (infant beds) are not available.


  • Pets: USD 25.00 per accommodation, per night, plus a one-time cleaning fee of USD 25
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property does not accept prepaid cards at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • No cribs (infant beds) available


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 10 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.0 per stay (rates may vary)
  • Airport shuttle fee: USD 17.00 per person (one way)
  • Self parking fee: USD 40.00 per night
  • Pet fee: USD 25.00 per accommodation, per night plus USD 25 one-time cleaning fee
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).