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Sonesta ES Suites Carmel Mountain – San Diego

3-star property
11002 Rancho Carmel Dr, San Diego, CA 1-855-201-7819
3.7 out of 5
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See all 15 travelocity Reviews

"The property was clean, safe, convenient as far as restaurants, gas stations and shopping. The staff was nice and cordial. What i didnt like was that ... " More

By a verified traveler on Thu 28 Mar 2024

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Hotel Description

Hotel near Black Mountain Open Space Park in San Diego

Carmel Mountain Ranch stay

Your stay at this Carmel Mountain Ranch hotel places you within 6 miles (10 km) of Iron Mountain and Oaks North Golf Club. Also within 9 miles (15 km) are Black Mountain Open Space Park and Bernardo Winery.

Free breakfast

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free buffet breakfast each morning.

Suite, Multiple Beds, Accessible (Hearing Two Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$138* Per night/room Apr 21 - Apr 22

Suite, Multiple Beds (Two Bedroom)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Queen Bed with Sofa bed (One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed with Sofa bed (One Bedroom Pool View)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed with Sofa bed (Executive Corner One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Sonesta ES Suites Carmel Mountain – San Diego ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sonesta ES Suites Carmel Mountain – San Diego

Everyone (6) Couples (2) Family (6)
3 out of 5
The property was clean, safe, convenient as far as restaurants, gas stations and shopping. The staff was nice and cordial. What i didnt like was that housekeeping is done only if requested and that was not communicated upon arrival. I did not find out until our last day and I called mentioning that room service did not come and we needed towels. I had to go get them and still was not told about housekeeping. We also was not informed about that it would be a fee for parking. Communication on behalf of the staff could be better. Also, when we entered the room it was not a pleasant smell but it was clean. I went to close the curtains and found dirty panties on the carpet. I'm assuming that was the cause of the smell. I had to go to the store to get air freshners for each room. Upon leaving i informed the staff of the issues and they apologized by removing the price for parking. However, my stay ended on the 18th and I have not received my incidental deposit and the room was left in good condition and i have vide to prove it

Posted by on Mar 28, 2024

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Comment from Hotel Management

Mar 28, 2024 by Bengie

Wendie! Thank you for your feedback! we shared this with our housekeeping staff to make sure this does not happen again. Thank you again.

4 out of 5

Posted by on Oct 9, 2022

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5 out of 5
We stayed in an accessible suite on the first floor with a roll-in shower. Super easy for our disabled family member to navigate. The pull-out sofa mattress was a little thin and we had to request bedding for it even though we'd listed 3 people on the reservation. Staff was great! Pool, grill and firepit made for a social atmosphere. Would recommend!

Posted by on May 19, 2022

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3 out of 5
Didn’t like paying $10 for parking.

Posted by on Apr 10, 2022

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Comment from Hotel Management

Apr 19, 2022 by Joyce

So sorry.

1 out of 5
I need you to know that these people at this hotel didn't know what was going on from one person to the next. I asked them for extra bedding and towels, and they brought us a pillow, no towels, then I had to go down to the lobby and ask again for more towels and wait for the 1 person at the desk to finish checking in someone, who they lost her reservation, and then answer the phones and then get my towels. Then they kept asking if I want to charge things to my room, which is really strange, and they were very hard to understand. When I checked out the did not offer me a receipt or anything because they said that everything had already been paid for online, but after we got home I found out that they are charging me a PET FEE, which I did not bring a pet, and they are charging me for parking, which I never was told or signed for being charged for parking. They are trying to charge me over 108.00 for these things! I will be disputing these charges if they don't reverse them, and I will tell you this, we will NEVER stay at this one or one of these chains again!

Posted by , from mesa on Jan 6, 2022

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5 out of 5
We stayed in a suite and it was clean, good amenities in the room. Overall, a great experience and would stay here again.

Posted by , from DAVIS on Dec 31, 2021

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3 out of 5

Posted by on Nov 5, 2021

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5 out of 5
My stay here was great.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by Sonesta ES Suites Carmel Mountain Rancho Bernardo

Thank you for choosing Sonesta ES Suites Carmel Mountain.

3 out of 5
Rooms are configured nicely, new and clean. No elevators. If you are not on the ground floor, prepare to haul your belongings upstairs. They charge for parking and it is very limited. We had to park very far from our room. Unfortunately, the front desk staff are curt and unwelcoming.

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 10, 2021 by Sonesta ES Suites Carmel Mountain Rancho Bernardo

Thank you for choosing Sonesta ES Suites Carmel Mountain.

5 out of 5
Comfortable Clean and home away from home. I would always stay here while visiting San Diego California

Posted by on Jun 4, 2021

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Comment from Hotel Management

Jun 6, 2021 by Sonesta ES Suites Carmel Mountain Rancho Bernardo

Thank you for choosing Sonesta ES Suites Carmel Mountain. We will be glad to have you back at our hotel.

About the Sonesta ES Suites Carmel Mountain – San Diego

Location 11002 Rancho Carmel Dr, San Diego, CA 92128

Property Features

Sonesta ES Suites Carmel Mountain – San Diego offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 325 square feet (30 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Sonesta ES Suites Carmel Mountain – San Diego. Parking is available for a fee. This San Diego hotel is smoke free.

  • 124 guestrooms or units
  • 325 sq ft of conference space
  • 30 sq m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Sonesta ES Suites Carmel Mountain – San Diego offers 124 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and Netflix. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. The property is professionally cleaned.

  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Smoke detector
  • Pets cannot be left unattended
  • Property uses a professional cleaning service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Marriott Rancho Bernardo Carmel Mntn Ranch
  • Residence Inn Marriott Rancho Bernardo Carmel Mntn Ranch

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.