2/10 Terrible
Elizabeth
Traveled with family
Mar 28, 2025
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed here numerous times. The office staff is horrible but don’t have much contact with them. Like the room size and full size refrigerator, however, this stay was extremely trying. Our first night I wake up to water running just before 1am. Water is pouring out of the fan in the bathroom, I have a video, so I call to the office to be told there is nobody on that can help. I asked for a mop to at least mop up the huge amount of water as I was afraid my 75 year old husband would slip in the water and break a hip or something was told she did not have a mop so I asked for more towels as we used ours trying to clean up the mess and was told she couldn’t leave the office. I sent my son down for towels to try to mop up the rest. When I called back the next morning I requested more towels for showers and they said they would send maintenance up and I was told it was coming from the room above us and they would look into it. This hotel doesn’t have regular housekeeping unless requested and even if requested you more than likely will not get it. So we now had all these wet towels under the sink in the bathroom, this was Thursday. On Saturday which was our last night, I asked my daughter to go down and get some clean towels for me, Lena in the office was extremely rude saying we are limited as to how many towels we can have, due to the disaster we had that we had to clean ourselves she did end up bringing more towels. What a horrible experience, won’t be returning!
Elizabeth
Stayed 4 nights in Mar 2025