2/10 Terrible
David
Traveled with partner
Mar 30, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in about 730-8 and the went to dinner. We arrived back at our room around 11pm and got ready to shower. My wife went in and shortly after came out saying the shower is not draining and there is a film at the bottom. Also hair came up out of the drain. I tried calling the front desk and let the phone ring around 15x with no answer. My wife decided to finish showering wearing her crocs. I showered after her using the same method. After my shower I sat at the edge of the tub to wash my feet. Early that morning around 7am I used the "contact property" option on this app and didn't get a response. Till this day there was no email response. I went to the front desk and they had maintenance come to the room to fix problems. They fixed the problem around the time housekeeping was going to clean the room. We figured we'll leave while this was being handled. We returned to get ready for a wedding and it was fixed. Unfortunately housekeeping did not clean the tub, and black residue was still in the tub. We cleaned ourselves. Needless to say we will not be visiting this property nor will we recommend this property. We never got a response using the contact property using this app.
David
Stayed 2 nights in Mar 2026
