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Sands Regency Casino Hotel

3-star property
345 N Arlington Ave, Reno, NV 1-855-201-7819

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2.9 out of 5
See all 74 Travelocity Reviews

Points Of Interest

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Hotel Description

3-star hotel near National Bowling Stadium

Downtown Reno stay

Within a 10-minute walk of this Downtown Reno hotel, you'll find National Bowling Stadium and Reno Arch. Also, Reno Events Center is within half a mile (1 km) and Nevada Museum of Art is within 2 miles (3 km).

Casino, outdoor pool

A casino, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Enjoy the fitness center and perks like free self parking and a free airport shuttle. Enjoy the seasonal outdoor pool and unwind at the poolside bar and bar/lounge.

Free WiFi, flat-screen TVs

The 833 guestrooms have flat-screen TVs with cable channels and offer free WiFi and 24-hour room service. Hair dryers and phones are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$32* Per night/room Oct 28 - Oct 29

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Sands Regency Casino Hotel ratings based on 74 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sands Regency Casino Hotel

Everyone (40) Couples (11) Family (23)
5 out of 5

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Sands Response Team

We are truly grateful for the 5-star rating!!! We hope you'll visit us again when you're in Reno.

1 out of 5
I didn’t like how noisy it was and I requested to be at the empress tower but they put us at the dynasty tower. It was smelly, dirty and noisy!!!! We couldn’t even relax nor sleep the whole time we stayed there. Next time we will do ABNB

Posted by on Oct 11, 2019

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Comment from Hotel Management

Oct 11, 2019 by Sands Response Team

Please accept our sincere apologies as the property goes through major renovations. We are working hard on addressing the issues you pointed out in order to improve guests experience.

4 out of 5
The hotel is doing updates and renovations but it did not effect our stay. The staff are all super nice and accommodating. The bingo room was fun and easy. Mel’s Diner is an excellent place to eat! Had a blast in Reno and can’t wait to go again!

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We appreciate the wonderful feedback. Thank you for choosing the Sands and hope to see you again!

2 out of 5
The size of the tv was nice. Air Conditioner didn’t work well and carpet and ceiling was coming up or coming off. Couldn’t see out the windows. They had film or residue on it.

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We appreciate the feedback you provided. Reviews such as yours help us work on improving known issues.

3 out of 5
the beds were nice but they had to put me in another room because the bathroom had so much mold everywhere and I had a reaction lucky I had some claritin

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We appreciate your feedback.

1 out of 5
I booked a non-smoking King Size room. When I arrived, I was told that there were no non-smoking rooms available. The check-in person was totally unhelpful, and since it was late I basically had no choice but to accept a smoke-filled room. Then as I was leaving the check-in desk, I heard the check-in person on the next line tell another guest who was just checking in, that they could "upgrade to a non-smoking room for an additional fee". I felt totally ripped off...

Posted by on Sep 17, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We are so sorry to learn about your experience with us. Please feel free to contact our Hotel Front Desk Manager to see if there's anything we can do to make it up to you.

2 out of 5

Posted by on Sep 16, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We are very sorry to see this. We hope to know more of your experience so that we can at least address any known issues, if possible.

3 out of 5
Dated and drab property with little going for it to distinguish it from others in the category it aspires to. From a reception area in a smoky section of the casino to rooms with furniture that seems to have been there since the sixties this place is shabby but hardly chic. Bed and bathroom linens are very cheapy. The room I was in had no desk which I found surprising for a property that has conference facilities. It took ten minutes for my shower to get any hint of hot water and then it was only lukewarm. The dresser in my room had numerous nicks and scuffs and one drawer was missing a handle. In general the whole place shows a lack of attention to detail for the guest experience. Parking was inconvenient. There is a multi story garage but there is an overhead barrier (6' 1" ) at opening of the steep entrance. I was in a rented minivan that was very close to that height and wasn't going to chance scraping the top so I had to park in the open lot and leave the vehicle outside all night. There was construction going on with work beginning at 7 am, so forget about sleeping in. Overall you're getting a chain motel experience at hotel prices. I will not return and I recommend that visitors to downtown stay at a nicer spot, and that visitors in general consider a property away from downtown.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 25, 2019 by Sands Response Team

We value your detailed feedback as we continue to work on renovating the property. The changes we are doing will address all items you mentioned and we hope that you will give us another chance once construction is finished.

1 out of 5
The hotel room was dirty with old scratched furniture and nothing like the pictures on the website. I was glad we got a refrigerator but realized too late that they hadn’t plugged it in! There was no plastic bags provided for the ice bucket. There was only a few hangers. We had an adjoining room that was locked but the man in the adjoining room kept cursing and yelling at us every time we entered the room when our door shut saying “quit slamming the fucking door!”. There was a water leak at the ice machine at the elevator intrance/exit to our room that made the floor very slippery, we almost fell. Not a good experience!

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 9, 2019 by Sands Response Team

We truly apologize that we failed to impress you during your stay with us. We are going through major renovations that will address all items you mentioned in hopes of improving guests experience.

3 out of 5
Rooms could be cleaner dated curtains and wall covering. Not made aware of $75 credit card hold 7-10 days not $21 hold fee???

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Sands Response Team

We are truly sorry to hear that the resort fees were not explained in detail during your booking process. I assure you that your concerns are very important to us and I have shared them with our Management Team.

About the Sands Regency Casino Hotel

Location 345 N Arlington Ave, Reno, NV 89501

Property Features

Sands Regency Casino Hotel offers its guests an outdoor pool and a fitness center. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A casino, multilingual staff, and gift shops/newsstands are also featured at Sands Regency Casino Hotel. A roundtrip airport shuttle is free during limited hours. Free self parking is available. This 3-star Reno hotel is smoke free.

  • 833 guestrooms or units
  • 17 levels
  • 4 dining venues
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (6.9 km / 4.3 mi)
  • Train station: Reno Station (0.6 km / 0.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sands Regency Casino Hotel offers 833 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 45-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Copa Bar and Grill - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available from 6 AM to 11 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 6 AM to 11 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay
  • Tourism fee: USD 3 per accommodation, per night
  • Resort fee: USD 17.03 per accommodation, per night

The resort fee includes:

  • Pool access
  • Airport shuttle
  • Internet access
  • Phone calls
  • Faxes
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Regency Casino
  • Regency Casino Hotel
  • Sands Regency
  • Sands Regency Casino
  • Sands Regency Casino Hotel
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Reno
  • Sands Regency Hotel
  • Regency Hotel Reno
  • The Sands Regency Hotel Reno
  • Regency Hotel Sands
  • Sands Regency Casino
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Hotel Hotel
  • Sands Regency Casino Hotel Hotel Reno

You should know

  • Sands Regency Casino Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.