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"Casino was small and dirty. The signage with the construction going on was horrible! The entire hotel is confined inside fencing with little to no si ... " More

By a verified traveler on Sun 16 Oct 2022

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Hotel Description

3.5-star hotel near Reno Arch

City center stay

Within a 10-minute walk of this Downtown Reno hotel, you'll find Reno Arch and Wingfield Park. National Bowling Stadium and Reno Events Center are also within half a mile (1 km).

Casino, dining

A casino and a spa tub are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Enjoy the seasonal outdoor pool and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$35* Per night/room Dec 5 - Dec 6

Premium King Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Two Queens Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium King View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Executive Suite I

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sands Regency Casino Hotel ratings based on 74 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Sands Regency Casino Hotel

Everyone (29) Couples (22) Family (21)
3 out of 5
Casino was small and dirty. The signage with the construction going on was horrible! The entire hotel is confined inside fencing with little to no signs on parking or hotel entry.

Posted by on Oct 16, 2022

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Comment from Hotel Management

Nov 28, 2022 by Sands Response Team

We are very sorry for the inconvenience during our construction phase, Fred. We will make sure to address the signage issue right away. Thank you for letting us know.

4 out of 5
We stayed in the Aspen Tower and had a lovely room and breakfast every morning at Mel’s which was absolutely delicious! The down side, no room safe (almost a deal breaker) and no housekeeping for our 4 night stay.

Posted by on Oct 11, 2022

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Comment from Hotel Management

Oct 11, 2022 by Sands Response Team

Thank you for providing us your review, Colleen. We appreciate your feedback and will work hard on fixing the issues you experienced.

4 out of 5
Loved the room, fresh, clean, appealing, well provided. Exterior and entry way very unappealing, although Sands must be excused for renovation and upgrading.

Posted by on Sep 1, 2022

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Comment from Hotel Management

Sep 2, 2022 by Sands Response Team

Thank you so much for your patience and understanding during our refurbishment phase, Elana. We are excited about all of the positive changes happening here at the Sands!

2 out of 5
There is a Sands tower with nice rooms. We werent told it would be in the old tower where it is like a Motel 6

Posted by on Aug 14, 2022

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Comment from Hotel Management

Aug 15, 2022 by Sands Response Team

We are very sorry to learn that you were not made aware of the new Aspen Tower, James. We hope to unveil the new Birch Tower soon and will only offer Premium rooms to our guests moving forward.

5 out of 5

Posted by on Aug 13, 2022

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3 out of 5
Room needs work, Plumbing had a leak, Shower was cold after a couple of minutes

Posted by , from Oxnard on Aug 6, 2022

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Comment from Hotel Management

Aug 8, 2022 by Sands Response Team

We apologize for failing to exceed your expectations, Bruce. We are working hard on our refurbishments and hope to unveil the new resort by April of 2023!

5 out of 5
Fine

Posted by on Jul 31, 2022

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Comment from Hotel Management

Aug 1, 2022 by Sands Response Team

Thank you for your excellent feedback, Jeanine!

4 out of 5

Posted by on Jul 21, 2022

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5 out of 5
Comfortable and clean

Posted by on Jul 21, 2022

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Comment from Hotel Management

Jul 21, 2022 by Sands Response Team

Thank you so much for providing us your feedback, Greg! We appreciate learning that you enjoyed your time with us.

2 out of 5
The main tower of rooms is showing its age, is unappealing and shabby. Peeling wallpaper and mismatched paint in the room & bathroom, very old carpeting. Appearance is nothing like the image(s) provided on their site - perhaps the images are project renderings for the new tower under construction. Rates reflect the current condition; do not expect the new modern room until construction is completed and then be sure to verify room location. So called Resort Fee is a travesty, as there are no resort features not even a functioning pool. Housekeeping did a good job given what they had to work with. Communication from management in advance of the reserved stay about the construction and displaying the temporary parking and entrance was appropriate.

Posted by , from Franklin on Jul 20, 2022

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Comment from Hotel Management

Jul 20, 2022 by Sands Response Team

Thank you for providing us your feedback, Emily. We are very sorry for failing to exceed your expectations. The entire property is going through major renovations with the new Aspen Hotel Tower now available for guests to book. We will also unveil the new Birch Hotel Tower in October and will only offer brand new Premium hotel rooms moving forward. We understand your concerns but we hope you will give us another opportunity to impress once construction is complete.

About the Sands Regency Casino Hotel

Location 345 N Arlington Ave, Reno, NV 89501

Renovations + Closures

The property will be renovating from January 21 2022 to July 1 2023 (completion date subject to change). The following areas are affected:

  • Business center
  • Casino
  • Dining venue(s)
  • Exterior
  • Hallway
  • Lobby
  • Parking area
  • Select guestrooms
  • Spa tub
  • Swimming pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Sands Regency Casino Hotel offers its guests a spa tub and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. A casino, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sands Regency Casino Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Reno hotel.

  • 833 guestrooms or units
  • 17 levels
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Reno Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Sands Regency Casino Hotel offers 833 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Buffet - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Fishing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Marina nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay
  • Resort fee: USD 25.70 per accommodation, per night

The resort fee includes:

  • Pool access
  • Internet access
  • Phone calls
  • Faxes
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regency Casino
  • Regency Casino Hotel
  • Sands Regency
  • Sands Regency Casino
  • Sands Regency Casino Hotel
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Reno
  • Sands Regency Hotel
  • Regency Hotel Reno
  • The Sands Regency Hotel Reno
  • Regency Hotel Sands
  • Sands Regency Casino
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Hotel Hotel
  • Sands Regency Casino Hotel Hotel Reno

You should know

  • The outdoor pool opens for the season in June.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.