"My friends and I stayed here because it was a really great deal for Reno and it had great reviews. Unfortunately we had some strange interactions that ... " More

By a verified traveler on Fri 09 Sep 2016

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Hotel Description

Sands Regency Casino Hotel places you in the center of Reno, within just a 15-minute stroll of popular places like National Bowling Stadium and Nevada Museum of Art. Highlights at this hotel include 4 restaurants, a casino, and free self parking.

You can enjoy free WiFi, cable TV, and hair dryers, featured in all 833 rooms. 24-hour room service and phones are also available.

The restaurant, Copa Bar and Grill, is open for breakfast, lunch, and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the health club, spa tub, sauna, and seasonal outdoor swimming pool. Added amenities include WiFi in public areas and massage/treatment rooms. Cooked-to-order breakfast is available. There's also free RV/bus/truck parking, along with the convenience of a free airport shuttle.

You'll be 1.2 km (0.7 mi) from National Automobile Museum and 2.3 km (1.4 mi) from Great Basin Adventure with a stay at this 3-star Downtown Reno hotel.

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$31 per night

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Balcony Room (Empress Tower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Petite Suite (Empress Tower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sands Regency Casino Hotel ratings based on 285 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0
1 out of 5


The front desk attendee was rude. There was a sticky residue on the bedside table from someone else’s drink. The bathtub was dirty and a long black hair was left behind. The open space under the sink had not been swept or mopped. And in the morning, when I pulled the sheets back I discovered food crumbs in the bed. Yuk yuk yuk!!!! Aweful.

Posted by , from alaska on Feb 4, 2018

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1 out of 5

Will not stay here again

Pros: Some of the casino staff was very nice & eager to answer any questions we had.
Cons: The staff at the front desk and of course clean rooms.
Location: Great location.
There was a wet urine stain on the carpet near the foot of the bed. The hotel phone did not work & after notifying the front desk, the only response I got from the clerk was that she would let housekeeping know. The room was ugly & smelled bad. The clerk showed no concern whatsoever about the condition of the room or how our stay was so here is my review & why I won't stay here again.

Posted by , from Sacramento on Feb 4, 2018

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3 out of 5

Outdated hotel

Hotel was ok rooms have no insulation and no noise barriers was like sleeping in the hallway

Posted by , from Ontario, Ca on Jan 2, 2018

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2 out of 5
The air smelt unclean everywhere even in our room. Old and outdated for decades it seemed

Posted by , from AZ on Sep 19, 2017

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1 out of 5

This place sucks

Shower didn't work, staff worthlessand rude, stinky, old.

Posted by on Jul 10, 2017

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3 out of 5
No parking. You can hear all the outside noise from the street and people walking in the hall way. Foynd a roach in the bathroom. A lot of crackheads outside

Posted by , from Las Vegas on May 29, 2017

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2 out of 5

Not what I was expecting

Hotel is old , they could use some upgrades. no coffee maker in room! I have never been to any hotel that doesn't at least have a coffee maker. My bathroom was old and toilet was stained with rust and looked dirty, went to pull a tissue out of tissue holder and the whole thing fell on the floor. AC did not work that great. It was so hot as we were on the 14th floor and the ac was loud , kept us up at night and barley pushed out cool air. Maybe I just had an older non upgraded room? Last but not least we were downstairs playing the machines for at least 2 hours and not once did someone ask if we wanted a drink. We also visited circus circus for a few hours and were offered 3 drinks. Not sure if I would stay here again! How ever I would like to say that the staff was extremely nice and helpful if we had questions about the Reno area and things to do when we approached them . The staff was the only bonus to this trip.

Posted by on May 21, 2017

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2 out of 5

Won't stay here again

A man way laying in front of the elevator door with a backpack taking a nap and charging his 2 cell phones on our floor. Didn't feel so safe here.

Posted by , from w on May 12, 2017

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2 out of 5


Loud alarm went off at 3 am, loud train goes by every few hours, could hear everything going on in hall and other rooms...

Posted by , from sacramento, ca on Apr 1, 2017

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1 out of 5

This place is really bad!

Pros: I'm not trying to be mean - but the best thing about this hotel was seeing it in the rear view mirror.
Most of the challenges we encounter stemmed from the age and neglect of the property, while others were either poor management or lack of interest. 1. The desk chair had nails sticking out of the side. I didn’t notice it, leaned against, the nails caught my t-shirt and ripped 3 holes in it. Luckily, I felt a tug and stopped – had I continued forward the nails would have cut my skin. 2. No hot water – lukewarm only. 3. The heat lamp in the bathroom was on and could not be turned off. As we were leaving for the day, we asked the front desk to send maintenance to fix the above, came back and nothing had changed. The next morning – we wished for lukewarm water to shower with - today it’s cold. We called maintenance directly – they said it might be the boiler, they would check it out and let us know. An hour went by and no update and worse yet, still no hot water. While we wait, we start to add up the problems and are frustrated: we’re in a non-smoking room – but around/next to us were smoking rooms so smoke was coming in the room, housekeeping was bad, lumpy mattress & 1 thin blanket on the bed, no hot water, we couldn’t use the chair at the desk, add'l hotel fee, etc. We were to stay 3 nights but took cold showers and checked out. Prior to leaving - we called mgmt. about the chair and ruined shirt – our biggest concern was the chair not being replaced/fixed and the next guest having a child that would run into the nails. Filed formal complaint and headed home.

Posted by , from California on Feb 21, 2017

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About the Sands Regency Casino Hotel

Location 345 N Arlington Ave, Reno, NV 89501

Property Features

As a guest of Sands Regency Casino Hotel, you'll find a seasonal outdoor pool, a health club, a spa tub, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is available in public spaces for a fee. A casino, multilingual staff, and gift shops/newsstands are also featured at Sands Regency Casino Hotel. A roundtrip airport shuttle is free during limited hours. Free self parking is available.

  • 833 guestrooms or units
  • 17 levels
  • 4 dining venues
  • 10 conference rooms
  • Casino
  • Bar by the pool
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi


Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)


Free self parking , Free RV, bus, truck parking


  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (8.2 km / 5.1 mi)
  • Train station: Reno Station (0.6 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sands Regency Casino Hotel offers 833 air-conditioned accommodations with hair dryers and blackout drapes/curtains. Televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Copa Bar and Grill - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.


The casino offers the latest in slots, video poker, craps, roulette, blackjack, Bingo, and sports book. Become a My Party Member and you'll gain cash, comps, and other rewards.

Nearby Activities

The Sands Regency offers a 60-by-30-foot unheated, seasonal pool; a 6-person spa tub; and a sand volleyball court - all located in a lighted, gated area outside the hotel.

Bicycle, ski, and snowboard rentals are available at the hotel. A daily ski shuttle is available to 3 popular local ski resorts (seasonal).

A walking/jogging path runs alongside the Truckee River, located 4 blocks away. In winter, a public rink on the riverbank offers ice skating.

The Reno area abounds in both winter and summer recreational activities. The activities listed below are available either on-site or near the hotel; fees may apply.

  • Rafting nearby
  • Golfing nearby
  • Bicycle rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Skydiving nearby

Spa Services

  • Manicures and pedicures


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available during limited hours. Contact the property in advance to get details.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available


Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay
  • Tourism fee: USD 3 per accommodation, per night
  • Resort fee: USD 9.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Airport shuttle
  • Internet access
  • Phone calls
  • Self parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 per person (approximately)
  • Refrigerator fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regency Casino
  • Regency Casino Hotel
  • Sands Regency
  • Sands Regency Casino
  • Sands Regency Casino Hotel
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Reno
  • Sands Regency Hotel
  • Regency Hotel Reno
  • The Sands Regency Hotel Reno
  • Regency Hotel Sands

You should know

  • Sands Regency Casino Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.