Book a hotel near Plaza El Segundo, Los Angeles

"I wanted to experience what other travelers have; however this hotel fell short for us. Upon checking in, the front desk area was dirty, food crumbs everywhere, just looked sticky and dirty. The elevators never looked clean. Our room was clean and average. We experienced a toilet backup around 9 PM on our second night and the front desk had trouble finding a plunger as the electrician/maintenance was gone already. When I asked how are we supposed to use the restroom for the night they stumbled. They initially tried to find a plunger but called back saying they could not find one but could comp me two breakfast tixs for the inconvenience …that’s when I said if you can’t fix it i need another remedy like finding a different hotel and a refund for the stay. They said they would get back to me. Got a follow up call they found a plunger and would still give me the breakfast tixs (which I never got). And housekeeping, unfortunately never got during our stay. We had to ask for extra towels from hotel staff. I’ll pass on this brand in the future. "

"They didn’t clean my room "

"Clean and comfy"

"I was charged $60 for early check-in, and I feel obligated to warn other travelers about this. There was absolutely no mention of this fee anywhere—not in the Expedia hotel details, nor in any of the reviews. This lack of transparency is unacceptable. The front desk informed me that any check-in before 4 PM requires a $60 fee. I was traveling with two children and a very large suitcase, and to make matters worse, I was told there was no place to store my luggage. I was left with no reasonable option but to pay the fee. This was the first time I’ve ever encountered such a charge at a hotel in Los Angeles, and the experience was extremely disappointing. I strongly advise others to be cautious before booking this hotel. I will definitely not be staying here again. Last, the bath sink is blocked in the room."

"No internet was slow "

"Asked for extra towels one evening and they kept saying they send someone over. We called twice and finally fell asleep without a shower. I should also add this was a suite for 5 people and there were only 3 towels available. I called back next morning and again they told me they would send someone. It wasn’t until I asked to speak to manager that my extra towels showed up. "