Book a hotel near Pinecrest Plaza Shopping, Cleveland

"Good"

"Called early in the day to confirm reservations and ask for adjoining rooms. Arrived at check-in time and was half-way through check in before they happened to mention that the pool had been closed for "maintenance" and they didn't know when it would re-open. We had booked for rooms for a meet-up of cousins and had quite a few kids excited to spend time together swimming in the pool. I can understand having an issue requiring the pool to be closed, but waiting until we were almost checked in to tell us is unacceptable, especially after having called in twice earlier in the day. On top of that, they denied our request to cancel our reservation through hotels.com, even though we went directly to another hotel and paid for rooms there. "

"Yes "

"The hotel was clean, quiet and very comfortable. Very welcoming staff from check in, to breakfast, to housekeeping, to check out."

"The room and staff were great. The only letdown was the breakfast."

"Best hotel in the Cleveland area in my opinion. They have top- tier staff members great customer service and its immaculately clean every time. I absolutely love this hotel. I definitely recommend."