Compare All-Inclusive Resorts in Papagayo in 2026

"My experience at this hotel was completely unacceptable and deeply concerning. From the moment we arrived, the staff displayed a dismissive and unprofessional attitude, particularly when addressing issues that were the result of their own errors. There was no effort made to accommodate or resolve problems—instead, we were consistently ignored or brushed aside. On multiple occasions, we requested assistance and were met with indifference. At one point, we called the front desk for help and the call was abruptly disconnected. It became increasingly clear that we were not being treated with the same level of respect or attention as other guests, which made the situation even more troubling. The conditions of the property were also far below standard. There was no effective bug or fly control, and the absence of air conditioning in extremely hot weather made the stay highly uncomfortable. The food quality was extremely poor, forcing us to spend significant additional money elsewhere just to have proper meals. Attempts to resolve concerns were consistently unsuccessful. Staff would speak among themselves in a way that excluded us from understanding the conversation, and no meaningful solutions were ever provided. When asking about transportation, we were directed toward services that appeared unreliable and significantly overpriced. Even more alarming were the privacy and security issues. Despite clearly displaying a “Do Not Disturb” sign, staff entered our room without permis"

"This is a gorgeous property but not as all inclusive as you'd think for the price.They try to get you to a timeshare meeting when you arrive but they aren't too pushy. Then, as you go, you find out there are a lot of "yes, buts". For example, we asked a bartender if we could take a bottle of wine back to our room with us and he said yes just call room service. So we did and they said the limit was 2 glasses and it would be a 45 minute wait. The staff were friendly but you had to pay mucho out of pocket to get all-inclusive type service. Will look for another resort next time we go back. Costa Rica is beautiful and has great culture. Not as cheap as say, Mexico, but paradise. "

"The resort is extremely outdated "

"Well maintained resort and the staff were very friendly. Would return again!"

"From the moment we arrived at the hotel, the staff were super unfriendly & not helpful. They did not make eye contact. We asked several staff members where we could find towels & they could only point towards the massive pool. The beach is completely full of people selling things like nothing I’ve ever seen & the vendors are very aggressive in soliciting you. The pool is extremely uninviting with cups and trash left around the pool and the bathroom unusable because it was so dirty. This hotel does not meet normal Westin standards. Thankfully we were able to move to the W next door where everything was wonderful, clean & the staff were amazing and friendly. Rosa made the moving process extremely difficult since she was trying to charge us twice after we were told we would get a full refund for the Westin. Luckily, it was straightened out by the helpful staff at the W. During our stay at the W, we ran into guests of the Westin who were buying day passes at the W for all of the same reasons as noted above - right down to the towels,"

"Unbelievable property, the chose of restaurants were good and the staff very professional."