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4.1 out of 5

"Pros: beautiful hotel location, very friendly staff, scenic views. Cons: tiolet did not flush, air conditioner did not work. Our room was changed twi ... " More

By a verified traveler on Fri 30 Apr 2021

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Hotel Description

All-inclusive beachfront property with 3 outdoor pools

On the beach

You'll find Playa Matapalo and Diamante Eco Adventure Park within 2 miles (3 km) of this property. Haras del Mar Equestrian Center is within 3 miles (5 km) and Danta Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's pool, waterslide, and playground.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 701 guestrooms offer free WiFi and minibars. Other amenities include free bottled water, ceiling fans, and hair dryers.

Double Room (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$224* Per night/room Oct 29 - Oct 30

Family Room (U)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub, Ocean View (U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Jetted Tub, Ocean View (C)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Guanacaste - All Inclusive ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Guanacaste - All Inclusive

Everyone (16) Couples (3) Family (4)
2 out of 5
Let me first say that I would go back to Costa Rica in a second however never to this hotel. The food is awful! Same food every single day (nachos, hot dogs, hamburgers, rice and meat). There was one good restaurant which was the steak house and the service there was great as well. The waiting in line for the restaurants was ridiculous they need a better system. There was no map or instructions when arriving they just hand you your keys and tell you your room number and let you figure it out. Water park was great, we loved the slides. We found excursions with Daniel on the beach and they were great the hotel has two your company’s however they never directed us as to where they were located and when we found them they were not available. They give you two actual keys and one key card to turn in for beach towels, if lost they charge $20 per item so be sure to keep track of them.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 6, 2021 by Online Reputation Manager

Dear Guest, Thank you for choosing RIU and for sharing your concerns with us. We really regret to hear that you encountered some inconveniences that made your stay less pleasant. We are sorry you were not entirely satisfied with our food choices, as we give great importance to meet all guests´ expectations. However, the current lack or reduction of choices and some of our services is because of our strict anti covid-19 protocols, which has been implemented to safeguard our guests and employees. Again, we are sorry that we were not able to provide you with the holiday you were looking for and sincerely hope that we will have the opportunity to welcome you back again in the near future for a more satisfying experience. All the best! Hotel Riu Guanacaste Online Reputation Manager

3 out of 5
Pros: beautiful hotel location, very friendly staff, scenic views. Cons: tiolet did not flush, air conditioner did not work. Our room was changed twice, from 5055 (non-functional air conditioner), to 4049 (non-functional tiolet) to 4036. When rececption was contacted about these property management issues they did not offer a courteous response in the form of an upgrade for being inconvenienced twice. I had to ask for the room change twice upon reporting the problem, the initiative was not started on their end. I was told twice a technician would come, no one came in a timely manner and i immediately asked for a room change. The last room, in the evening there was no hallway lighting operational, i had to use my cell phone light to provide lighting for the walk to the room and to open the door. There is no free hotel shuttle to or from the location. There is a customer paid shuttle taking passengers to the airport ($50), however, they only take cash (no credit or debit cards), they offer to stop at a community ATM which i did not feel secure about. The hotel does not have an ATM machine. To return to the U.S., you must take a COVID test, the hotel does offer a free one, nevertheless, the is a miscommunication, the reception told us that the test must be booked by 72 hours before our flight, but it is a rapid test and can be booked in their website for same day testing. We were denied same day test results and had to pay for the test at the airport.

Posted by on Apr 30, 2021

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Comment from Hotel Management

May 4, 2021 by Online Reputation Manager

Dear Guest, Thank you so much for taking a moment to leave feedback on your visit. We really appreciate your positive comments about our friendly staff and we are pleased that you received a positive impression of the location of our hotel, because at RIU, we carefully select the spots for our hotels. On the other hand, we are very sorry to learn that your stay was blighted by the inconveniences you described in regards to your room, and the way this issues were handled. Please accept our apologies, as we never mean to disappoint our guests in any way. We completely understand your frustration and assure you this is certainly not the standards we expect our guests to endure. Please accept our apologies for any inconveniences, and give us time to investigate the matter of your concern so we can do appropriate actions. Hopefully we will have the opportunity to welcome you back in the near future proving that your unsatisfactory stay was an exception! Warm regards, Hotel Riu Guanacaste Online Reputation Manager

5 out of 5

Posted by on Dec 18, 2019

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5 out of 5
It was very beautiful, relaxing and I just love the Hospitality.

Posted by on Nov 23, 2019

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4 out of 5

Posted by on Sep 28, 2019

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3 out of 5
The organization of the restaurants for reservations were absolutely horrible. There were no food varieties or different nationalities of choices, it was the same thing everyday. The taste of the food was adequate. No accommodations for vegetarians. My son ate one meal a day after waiting in line for half of an hour for a seat in the restaurant. I stayed at many Riu Palace hotels and this Riu has been the worst.

Posted by on Aug 21, 2019

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5 out of 5

Posted by on Aug 11, 2019

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4 out of 5
Beautiful resort! Check in & check out process could have been better

Posted by on Jul 19, 2019

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5 out of 5
The resort was very nice and clean. But the problem not enough plug in the room

Posted by on Jul 7, 2019

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5 out of 5
Love the location where it's a short walk to a beautiful beach. Love the pools but most importantly...the extremely friendly staff that are always willing to help you with your every needs.

Posted by , from Brooklyn, N.Y. on Jun 2, 2019

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About the Riu Guanacaste - All Inclusive

Location Sardinal de Carrillo, El Ocotal, Guanacaste

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Windsurfing included
  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Room service during certain hours
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. Free breakfast is served daily. Public spaces have free WiFi. A children's pool, a health club, and a nightclub are also featured at the family-friendly Riu Guanacaste - All Inclusive. Self parking is free. This 4-star El Ocotal property is smoke free.

  • 1 building
  • 701 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Indoor tennis court
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Ocotal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • Flat-screen television
  • Satellite channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Liberia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Furama - This restaurant specializes in Asian cuisine and serves dinner only.

La Toscana - This restaurant specializes in Italian cuisine and serves dinner only.

Tucan - This restaurant specializes in international cuisine and serves dinner only.

Ocotal Steak House - This poolside restaurant serves dinner only. Reservations are required.

Nearby Activities

1 an indoor tennis court and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Ziplining nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Scuba diving on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby

Spa Services

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

  • Number of treatment rooms 8
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to elevator
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Guanacaste - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • All Inclusive Guanacaste
  • Guanacaste All Inclusive
  • Guanacaste Riu
  • Riu Guanacaste
  • Riu Guanacaste All Inclusive
  • Riu Guanacaste All Inclusive El Ocotal
  • Riu Guanacaste El Ocotal
  • Hotel Riu Guanacaste All Inclusive El Ocotal
  • Hotel Riu Guanacaste All Inclusive
  • Riu Guanacaste All Inclusive All-inclusive property El Ocotal
  • Riu Guanacaste All Inclusive All-inclusive property
  • Riu Guanacaste Inclusive Ocot
  • Riu Guanacaste - All Inclusive El Ocotal
  • Riu Guanacaste - All Inclusive All-inclusive property
  • Riu Guanacaste - All Inclusive All-inclusive property El Ocotal

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.