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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
4-star beachfront property near Ocotal Beach

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Buffet
Hot tub, steam room, body scrubs, facials
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(57 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

7.8 out of 10
Good
(152 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

7.2 out of 10
Good
(19 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

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About the neighborhood

El Ocotal

On the beach.Stay at this Sardinal property and you'll be within half a mile (1 km) of Playa Matapalo and 2 miles (3 km) of Diamante Eco Adventure Park. Haras del Mar Equestrian Center is within 3 miles (5 km) and Danta Beach is within 9 miles (15 km).

What's nearby

  • Playa Matapalo - 6 min walk - 0.4 miles
  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star beachfront property near Ocotal Beach
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

How close is Hotel Riu Palace Costa Rica - All Inclusive to the airport?

Hotel Riu Palace Costa Rica - All Inclusive is 21 mi (53-min drive) away from the Daniel Oduber Intl. Airport (LIR) airport, the closest popular airport to the property.

Does Hotel Riu Palace Costa Rica - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Palace Costa Rica - All Inclusive.

How close is Hotel Riu Palace Costa Rica - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Palace Costa Rica - All Inclusive offer free breakfast?

Hotel Riu Palace Costa Rica - All Inclusive offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Hotel Riu Palace Costa Rica - All Inclusive?

No, there is no casino at this property, but El Coco Casino (29-min drive) is nearby.

What time is check-in at Hotel Riu Palace Costa Rica - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hotel Riu Palace Costa Rica - All Inclusive?

This property offers free self parking.

Does Hotel Riu Palace Costa Rica - All Inclusive have a pool?

Hotel Riu Palace Costa Rica - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Palace Costa Rica - All Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does Hotel Riu Palace Costa Rica - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy facials, massages, and body scrubs.

How close is Hotel Riu Palace Costa Rica - All Inclusive to downtown Sardinal?

Hotel Riu Palace Costa Rica - All Inclusive is 2 mi away from El Ocotal.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 667 out of 1441 reviews
Rating 8 - Good. 349 out of 1441 reviews
Rating 6 - Okay. 236 out of 1441 reviews
Rating 4 - Poor. 101 out of 1441 reviews
Rating 2 - Terrible. 88 out of 1441 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

John Bradford

Stayed 6 nights in Jan 2026

10/10 Excellent

Stravenky

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room can use some upgrades.. sheets was changed once, beds are not the best.
Stayed 6 nights in Dec 2025

2/10 Terrible

Clayton

Stayed 7 nights in Jan 2026

2/10 Terrible

Albert

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Hotel is way overdue for a renovation. We had a wedding here and almost every room our party stayed in required a complaint for maintenance. 8 out of 12 rooms had issues. Showers broken, air conditioning broken, room keys failing numerous times, tvs broken, a colony of ants in one room, and a few nasty moldy looking beds. Reported the issues and were told maintenance would come fix everything. No one ever showed up. They also refused to exchange rooms. We had 5 people sick from the food. Restaurants were hard to get into and did not take reservations. If you were not in line at 5:15-5:30 you likely were eating at the buffet. Food was subpar even for an RIU(4th I’ve stayed at). We also had to corner the wedding coordinator to get things lined out because he kept canceling our meetings. After that he did great, wedding went perfectly. Have been to 10 all inclusive resorts now and as far as the building, food, and service this one was by far the worst. The grounds, location, and beach were awesome. The Riu Guancaste next door looked to be much better. Will definitely come back to Costa Rica but will not be visiting the RIU Palace.
Stayed 5 nights in Jan 2026

8/10 Good

Vanessa

Stayed 7 nights in Dec 2025

4/10 Poor

Whitney

Traveled with group
Disliked: Cleanliness
1. I saw two roaches in my room. 2. The pool area closed down at sunset around 530pm. 3. The restaurants were portioning out the food especially the steak house. 4. The staff, mainly one woman, very rude and nasty at the Japanese restaurant who was hosting.
Stayed 4 nights in Dec 2025

2/10 Terrible

Mark Warren, Woodbury

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room house keeping was poor, had to keep asking for towels. Could not get into any specialty restaurants, the lines were very long and when we finally got up to get into the restaurant they told us no more service for today, the problem was it was only 6:30pm, their suppose to be open until 8:00pm, this was the steak house and the Asia restaurants. The room was in very poor condition, would not recommend this place to anyone
Stayed 7 nights in Dec 2025

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff is very friendly and helpful. The shows and concerts were amazing. It is a great place for family fun.
Stayed 4 nights in Dec 2025

10/10 Excellent

Debra, Kitchener

10/10 Excellent

Jamie Lynn, Kitchener

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly. Room clean. Food fantastic
Stayed 7 nights in Dec 2025

2/10 Terrible

Jack Steven

Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a full renovation and was unfit for healthy occupancy. We left after 1 day due to the overwhelming urine and mold smell in our room. The telephone didn’t work and neither did the coffee maker. We didn’t stay long enough to get in the disgusting looking empty hot tub or bath. The food was inedible. Only good for a fasting diet. The staff was lovely which is probably why the resort remains open to employee these wonderful people but this was not fit for an RIU Palace or anyone who thinks they know what that means.
Stayed 6 nights in Nov 2025

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time in Costa Rica and at The Riu Palace. I was very happy with my stay here, everything exceeded my expectations! The staff was very welcoming and friendly, Shout out to the wait staff/entertainment Josi, Anderson, Isac, and Max! This crew really was Phenomenal!!! They made us feel like family. The food was delicious and had such a wide variety of options, the rooms were super clean and spacious. Overall I give this resort 10/10, will definitely return with my family. Pura Vida!!
Stayed 6 nights in Dec 2025

10/10 Excellent

April Arlene

Stayed 9 nights in Nov 2025

8/10 Good

nina, Azua

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
No hot tub, no fans at the bathroom. The elavator could not stiop opening the door. Need increase more facility and entertainment
Stayed 7 nights in Nov 2025

2/10 Terrible

Jesse Donald

Stayed 4 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!! Rui never disappoints
Stayed 7 nights in Nov 2025

2/10 Terrible

Alkarim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 5 star hotel as advertised. We had booked 2 rooms for 4 nights. We found the rooms to be in poor upkeep, with musty smell. The fridge wasn't working. They didn't have a duvet cover, just a bed sheet. One of the most awful hotels we have ever stayed at. One of my daughters started having ashma attacks likely due to mould in the room. We talked to Kevin at the front desk. We asked to check out and get a refund for our rooms. He said they could check out out the next day and get a refund for the remaining 3 nights. We agreed. The next morning, we went down with our luggage ready to check out. We talked to Kevin who had to refer our situation to the Head of front desk Melissa. Unfortunately, she was vague about getting a refund. She checked us out and said she would send a note to "administration." Long story short, we had book another hotel at an additional expense for 3 nights for 2 rooms. We have tried contacting Melissa, but it appears she has ghosted us (in a meeting everytime we call or our call misteriously gets dropped while we are on hold). We have stayed at various categories of hotels over the years (ultra luxury to clean hostels). This one falls below many European hostels. Negative stars, not 5 stars. I am surprised RIU global allows this resort to continue to operate. It harms their global brand. I think this particular resort could potentially be a prime candidate for a class action law suit. I would avoid this hotel.
Stayed 4 nights in Nov 2025

8/10 Good

Chirag, Monroe Township

Stayed 5 nights in Nov 2025

8/10 Good

Leonie Omelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady was wonderful. Enjoyed the spa immensely. The service at the spa was wonderful.
Stayed 5 nights in Nov 2025

8/10 Good

Marek Piotr

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
👍
Stayed 10 nights in Nov 2025

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

6/10 Okay

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was wonderful. Had daily issues with our room card readers. Food was better than we were expecting. The lack of restrooms was disturbing in the pool area. Room A/C worked great (almost too cold). Communication with the hotel prior to arrival was poor. Could not get answers to questions (took 3-4 days to get a response). Dealing with Expedia was a nightmare. Non english speakers. Had 3 agents try to cancel our reservation when I was only asking to have connecting rooms. Will not use them again!!
Stayed 4 nights in Nov 2025

8/10 Good

Camilo

Stayed 5 nights in Nov 2025

2/10 Terrible

Louis, Huntington Beach

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room smelled like mold and pissed. The tv did not work and the ironing board was broken. Food was not good. Cheese was watering and salmon did not look fresh. They did not have any options of food. They also did mot have fresh orange juice. The only good thing because of my 1 star was the staff. I was told by several people the property will be closing next year to renovate which it makes lots of sense. We also saw other people checking out due to mold smell. We booked for 6 nights and after 1 night there we had to leave. One of our family member had issues breathing due to mold smell we are assuming.
Stayed 6 nights in Nov 2025

10/10 Excellent

Dario

Stayed 3 nights in Nov 2025