On the beach
Within 2 miles (3 km) of this El Ocotal property, you'll find Playa Matapalo and Diamante Eco Adventure Park. Haras del Mar Equestrian Center is within 3 miles (5 km) and Danta Beach is within 9 miles (15 km).
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's pool, waterslide, and playground.
Free WiFi, balconies
Featuring conveniences like living rooms and coffee/tea makers, the 538 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.
Jun 3, 2021 by Online Reputation Manager
Dear Guest, Thank you for your review and feedback. It is regretful to hear that you did not enjoy your recent stay with us. We sincerely apologize for the faced issues and that you did not have an experience to rave about like so many of our other guests that have stayed with us. As you might have seen in the other guest´s reviews, we are renowned for providing friendly service and comfortable accommodations, so we assure you what you experienced is not acceptable to us, nor is it normal at our hotel. Our goal is for our guests to have a nice experience. We are constantly striving to provide a service that goes above and beyond, and for this reason we will take steps, if necessary, to strengthen procedures so that this type of problem does not occur again. We hope you will consider staying with us again in the future! Our best wishes to you in your future travels. Hotel Riu Palace Costa Rica Online Reputation Manager
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco El Ocotal property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Ocotal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room.
Guests under 17 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.