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 El Ocotal •1 Room
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Hotel Riu Palace Costa Rica - All Inclusive

4.5-star property
Playa Matapalo- Sardinal, El Ocotal, Guanacaste 1-855-201-7819
3.9 out of 5
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See all 28 travelocity Reviews

"The Resort was very clean the staff was very accommodating I have no complaints about this property. " More

By a verified traveler on Tue 28 Sep 2021

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Hotel Description

4.5-star beachfront property with 4 outdoor pools

On the beach

Within 2 miles (3 km) of this El Ocotal property, you'll find Playa Matapalo and Diamante Eco Adventure Park. Haras del Mar Equestrian Center is within 3 miles (5 km) and Danta Beach is within 9 miles (15 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Bring the family and enjoy the children's pool, waterslide, and playground.

Free WiFi, balconies

Featuring conveniences like living rooms and coffee/tea makers, the 538 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, 24-hour room service, and minibars.

Junior Suite, Garden View (U)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$266* Per night/room Oct 25 - Oct 26

Junior Suite (Superior (L))

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Suite, 2 Bedrooms (L)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Jetted Tub, Ocean View (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Garden View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Riu Palace Costa Rica - All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Riu Palace Costa Rica - All Inclusive

Everyone (14) Couples (6) Family (9)
3 out of 5
Room was dirty

Posted by on Oct 19, 2021

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5 out of 5
The Resort was very clean the staff was very accommodating I have no complaints about this property.

Posted by , from Dallas on Sep 28, 2021

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2 out of 5
We had to call to replace our refrigerator twice because it wasn’t working! There was no room service available, the restaurants closed early and they didn’t allow you to take food with you! To make matters worse on our last night there was a leak in our room ceiling and no hot water! We tried to spend less time in our room as possible because of all this!

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 3, 2021 by Online Reputation Manager

Dear Guest, Thank you for your review and feedback. It is regretful to hear that you did not enjoy your recent stay with us. We sincerely apologize for the faced issues and that you did not have an experience to rave about like so many of our other guests that have stayed with us. As you might have seen in the other guest´s reviews, we are renowned for providing friendly service and comfortable accommodations, so we assure you what you experienced is not acceptable to us, nor is it normal at our hotel. Our goal is for our guests to have a nice experience. We are constantly striving to provide a service that goes above and beyond, and for this reason we will take steps, if necessary, to strengthen procedures so that this type of problem does not occur again. We hope you will consider staying with us again in the future! Our best wishes to you in your future travels. Hotel Riu Palace Costa Rica Online Reputation Manager

2 out of 5
the hotel is run down and in need of a full renovation. There is a certain smell in the rooms, everything stays damp although the A/C is working full speed. All my clothes felt wet when I came home, I had to wash every single thing from my suite case due to smell and dampness.

Posted by on Dec 19, 2019

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4 out of 5
We have stayed at several RIU all inclusives and this was not our favorite by far. They had small caps placed on their specialty restaurants which made it almost impossible to get in unless you were dressed and waiting 15 minutes prior to them opening. We have never experienced this before. Pool side drink service was not as expedited as other all inclusives. The fridge in our room did not work all week. On a positive note, the activity staff were very friendly and the nightly shows were really good. The grounds are beautiful and well maintained but to do that they do start mowing early in the mornings which did wake us up several days during our stay.

Posted by on Nov 17, 2019

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5 out of 5
Loved everything, cleanliness, excellence service. very nice personnel staff and waiter, waitresses

Posted by on Oct 11, 2019

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5 out of 5
smelly room ants needs updating bathrooms dirty property was excellent people were friendly and attentive food was great activities people were engaging and nice excersions were amazing animals everywhere beach and sunsets gorgeous

Posted by on Aug 11, 2019

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3 out of 5
The scenery is great! However, the hotel was a disappointment. Our room was not clean and the hotel overall had a cleanliness issue. There are many reviews regarding this issue.

Posted by on Jun 24, 2019

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4 out of 5
Absolutely loved the property and area! The only negative thing I could say is the room had. Terrible smell and not very clean. Other than that, it was great! Loves all the food and staff was excellent

Posted by on Jun 21, 2019

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4 out of 5
Staff was extremely friendly and very helpful. The night entertainment was excellent 3 out of 3 shows. Normally the entertainment is so so this was a very pleasant surprise. Pool crew was fun as well. Luiz and Adrianna were sweethearts. Both had smiles on their faces always and really seem to enjoy their jobs. Great jobs guys. Food was outstanding and this includes restaurants and buffet. We were all very pleased. Hats off to the Costa Rica RIU for going green and protecting the environment. I loved that they are no longer using plastic straws. The swim up bar pool was small as compared to the many RIUs we’ve stayed at before. This was disappointing. All in all we had a great vacay and there were 11 of us. We’ll be staying the the RIUs again.

Posted by , from New York, USA on May 14, 2019

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About the Hotel Riu Palace Costa Rica - All Inclusive

Location Playa Matapalo- Sardinal, El Ocotal, Guanacaste

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities

  • Kayaking
  • Rowing/canoeing
  • Surfing/boogie boarding

Not included

  • Surcharge for room service
  • Gratuities

  • Kayaking included
  • Rowing/canoeing included
  • Surfing/boogie boarding included
  • Buffet-style meals included
  • A la carte dining included
  • Additional gratuities accepted
  • Gratuities not included
  • All meals included
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Surcharge for room service

Property Features

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a meeting room and limo/town car service. A children's pool, a nightclub, and a 24-hour fitness center are also featured at the luxury Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this Art Deco El Ocotal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Grocery/convenience store
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate living rooms. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Ocotal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Living room
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room.

Guests under 17 years old are not allowed in the spa.

  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa and Mastercard; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Hotel Names

  • Costa Rica Hotel Riu
  • Costa Rica Hotel Riu Palace
  • Costa Rica Palace
  • Hotel Riu
  • Hotel Riu Costa Rica
  • Hotel Riu Costa Rica All Inclusive
  • Hotel Riu Palace
  • Hotel Riu Palace Costa Rica All Inclusive
  • Palace Costa Rica
  • Hotel Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Palace Costa Rica El Ocotal
  • Riu Palace Costa Rica
  • Riu Palace Costa Rica All Inclusive El Ocotal
  • Riu Costa Rica Inclusive Ocot
  • Hotel Riu Palace Costa Rica - All Inclusive El Ocotal

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.